{"count":44,"next_page":"https://help.otter.ai/api/v2/help_center/articles/search.json?page=2\u0026per_page=25\u0026query=cancel+subscription","page":1,"page_count":2,"per_page":25,"previous_page":null,"results":[{"id":23346776714903,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/23346776714903.json","html_url":"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-825,"vote_count":987,"upvote_count":81,"downvote_count":906,"section_id":360008279333,"created_at":"2024-05-08T17:24:22Z","updated_at":"2026-10-31T15:03:55Z","name":"Cancel an Otter subscription","title":"Cancel an Otter subscription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-05T15:26:40Z","user_segment_id":null,"permission_group_id":4418888813975,"content_tag_ids":[],"label_names":["plan","subscription","cancel","cancellation","cancel trial","cancel plan","cancel my subscription","stop payment","I need to cancel my subscription","I forgot to cancel","cancelling","cancel invoice","I can't pay","cancel business","cancel pro","stop subscription","cancel otter","stop billing","cancel billing"],"body":"\u003cp\u003eThis guide provides a comprehensive overview and general steps for \u003cstrong\u003ecanceling an Otter subscription. \u003c/strong\u003eFor more specific and detailed instructions, click the option below that best matches your plan.\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"eee2c6860d1fe11af67dff78e4716ecf7\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049126793\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eCancel your Business subscription\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"eb19d53e5b91f933b200171e423bf5eef\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360048593573\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eCancel your Pro subscription\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"eb216597a6332fa9ac8230092e1dfe510\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500007864861\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eCancel your Business trial\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv class=\"note warning\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eCanceling your subscription is not the same as deleting your account. Learn more about \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047870454\" target=\"_blank\" rel=\"noopener noreferrer\"\u003edeleting your account\u003c/a\u003e.\u003c/div\u003e\u003cp\u003eOnly the owner or admin(s) can cancel an Otter subscription. They may be canceled at any time to set the subscription to expire at the end of the billing period. Once the paid subscription expires, the workspace can continue to use Otter on the \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eBasic plan\u003c/a\u003e. \u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e34093d3fe764ed37e96bf0ae0d553cc3\"\u003eSubscriptions automatically renew unless you cancel them.\u003c/li\u003e\n\u003cli data-list-item-id=\"e73365a6f47cadc1eed1ab898abc0b740\"\u003eIf you cancel, you can keep using the paid features until the subscription expires at the end of the current billing period.\u003c/li\u003e\n\u003cli data-list-item-id=\"e7c16fbec2ba58fc98bf0325a85a8598a\"\u003eCancel your subscription at least 24 hours before the next billing date to avoid an unwanted charge.\u003c/li\u003e\n\u003cli data-list-item-id=\"e9e660073f5426fea8e8b21eef763d85c\"\u003e\n\u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eApplicable limits of the Basic plan\u003c/a\u003e apply after the paid subscription expires.\u003c/li\u003e\n\u003cli data-list-item-id=\"ed8f4b027234f338e51e4b06848353f8a\"\u003eSubscriptions are non-refundable as explained in the Otter \u003ca href=\"https://otter.ai/terms-of-service\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eTerms of Service\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip:\u003c/strong\u003e Want to take a break without canceling? You can \u003ca href=\"#pause-subscription\"\u003e\u003cstrong\u003epause your subscription\u003c/strong\u003e\u003c/a\u003e instead.\u003c/div\u003e\u003cdiv class=\"otter-device-tabs\"\u003e\n\u003cdiv class=\"otter-device-tabs__nav\"\u003e\n\u003cbutton class=\"otter-device-tab is-active\" data-tab=\"desktop\" type=\"button\"\u003e\n      💻 Desktop/Web\n    \u003c/button\u003e \u003cbutton class=\"otter-device-tab\" data-tab=\"mobile\" type=\"button\"\u003e\n      📱 Mobile\n    \u003c/button\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-device-tabs__panel is-active\" data-tab=\"desktop\"\u003e\n\u003ch2 id=\"steps-to-cancel-on-desktop\" data-toc-children=\"true\" data-toc-label=\"Desktop: Steps to Cancel\"\u003eSteps to cancel\u003c/h2\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eFor subscriptions purchased through the \u003ca href=\"https://support.apple.com/billing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eApple App Store\u003c/a\u003e or \u003ca href=\"https://support.google.com/googleplay/answer/7018481?hl=en\u0026amp;co=GENIE.Platform%3DAndroid\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGoogle Play Store\u003c/a\u003e, please manage your subscription directly on their platform for any requests regarding billing, refunds, or cancellations, and refer to their respective refund policies. \u003c/div\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e8602646483cc7277b9a3c6407399ef68\"\u003e\n\u003ca href=\"https://otter.ai/signin\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSign in to Otter\u003c/a\u003e as an admin. \u003c/li\u003e\n\u003cli data-list-item-id=\"e3785c5d39f654b4b6d55eae71bbf16f9\"\u003eGo to\u003cstrong\u003e \u003c/strong\u003e\u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eAccount Settings (Integrations) → Billing → Cancel plan\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e.\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ee7b3cfd2d7476e9d1850a86f99240ef6\"\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip: \u003c/strong\u003eDon't want to fully cancel your subscription, but need a break? Try using the \u003cstrong\u003ePause Plan \u003c/strong\u003eoption instead.\u003c/div\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/43923653868439\" width=\"1578\" height=\"853\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e55cca91888005f74f9e1421ea8947749\"\u003e\n\u003cp\u003eSelect your main reason for unsubscribing,\u003cstrong\u003e \u003c/strong\u003eand then click \u003cstrong\u003eContinue\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1133/881; width: 77.47%;\" src=\"https://help.otter.ai/hc/article_attachments/41131250776471\" width=\"1133\" height=\"881\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"efb974eadcb33f1845af456808286d47e\"\u003e\n\u003cp\u003eCarefully review the information in the pop-up. The message may vary depending on your plan or workspace. Click \u003cstrong\u003eCancel subscription \u003c/strong\u003eto confirm.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41131246755351\" width=\"732\" height=\"705\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e✅ The subscription has been canceled and will expire at the end of the billing period. You and any member in your workspace can continue to use the \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003epaid features\u003c/a\u003e until the end of the billing cycle.\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-device-tabs__panel\" data-tab=\"mobile\"\u003e\n\u003ch2 id=\"steps-to-cancel-on-mobile\" data-toc-label=\"Mobile: Steps to Cancel\" data-toc-children=\"true\"\u003eCanceling a subscription on the mobile app\u003c/h2\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eFor subscriptions purchased through the \u003ca href=\"https://support.apple.com/billing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eApple App Store\u003c/a\u003e or \u003ca href=\"https://support.google.com/googleplay/answer/7018481?hl=en\u0026amp;co=GENIE.Platform%3DAndroid\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGoogle Play Store\u003c/a\u003e, please manage your subscription directly on their platform for any requests regarding billing, refunds, or cancellations, and refer to their respective refund policies. \u003c/div\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e5c719acd888d0669676dc02aa90ecb1d\"\u003eTap on \u003cstrong\u003eAccount\u003c/strong\u003e → \u003cstrong\u003eAccount Settings.\u003c/strong\u003e\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 526/989; width: 38.8%;\" src=\"https://help.otter.ai/hc/article_attachments/34960363191319\" width=\"526\" height=\"989\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e9bcf056e9edf52a3ec6bb3eb62887cd1\"\u003eScroll down and tap \u003cstrong\u003eManage subscription.\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003cimg class=\"wysiwyg-image-resized wysiwyg-image wysiwyg-image-block-align-left\" style=\"aspect-ratio: 526/989; width: 39.22%;\" src=\"https://help.otter.ai/hc/article_attachments/34960348234519\" width=\"526\" height=\"989\"\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e41866f2d83a9269802a0ff0ded6ab220\"\u003e\n\u003cp\u003eClick \u003cstrong\u003eCancel subscription\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 526/811; width: 41.48%;\" src=\"https://help.otter.ai/hc/article_attachments/41131250777495\" width=\"526\" height=\"811\"\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ea5bb133b9eb5b0ccfc353f6ceec00d3b\"\u003e\n\u003cp\u003eClick \u003cstrong\u003eContinue \u003c/strong\u003eto confirm.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 526/811; width: 41.8%;\" src=\"https://help.otter.ai/hc/article_attachments/41131246755735\" width=\"526\" height=\"811\"\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e956ac7db5a3a91354fba2c9b459dbeb3\"\u003eOnce your account has been canceled, you will still have access to your full subscription until the billing period ends. \u003cimg style=\"height: auto;\" src=\"https://help.otter.ai/hc/article_attachments/41131250778775\" width=\"1214\" height=\"1117\"\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003c/div\u003e\u003ch2 id=\"faqs\" data-toc-section=\"true\" data-faqs-heading=\"true\"\u003eFAQs\u003c/h2\u003e\u003cdiv data-toc-children=\"true\"\u003e\u003cdiv data-toc-skip-children=\"false\"\u003e\u003csection class=\"faq-section\"\u003e\u003ch2 class=\"accordion\" id=\"h_01K57FWAB2J10MRGFAXGSZ4Q80\"\u003eDoes canceling my subscription delete my account?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eNo. Canceling your subscription is not the same as deleting your account. Learn more about \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047870454\" target=\"_blank\" rel=\"noopener noreferrer\"\u003edeleting your account\u003c/a\u003e.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"pause-subscription\"\u003eCan I pause my subscription?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYes. You can pause your subscription in \u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAccount Settings → Plan\u003c/a\u003e. Click \u003cstrong\u003ePause Plan\u003c/strong\u003e.\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eYou can only pause your subscription once. \u003c/div\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41131246756503\" width=\"1174\" height=\"248\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01K57FVQ2VD7MP2V98A19ABRYM\"\u003eIf I cancel my subscription, is it immediate?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eNo. Your subscription will expire at the end of your billing cycle. Review when your billing cycle ends in \u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAccount Settings → Plan\u003c/a\u003e. You and any member in your workspace can continue to use the \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003epaid features\u003c/a\u003e until the end of the billing cycle.\u003cbr\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41131250779287\" width=\"1239\" height=\"319\"\u003e\u003c/p\u003e\n\u003cp\u003eYou can reactivate your plan anytime before it expires, or repurchase it after it expires, on the \u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ebilling page\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41131246757399\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01K57FVZSWW6WJMF4S5MNDD93K\"\u003eI only need to use Otter for a short duration. Can I pay for a specific duration and not be charged for renewal?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eSubscriptions automatically renew per our \u003ca href=\"https://otter.ai/terms-of-service\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eTerms of Service\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eMake sure to cancel anytime before the end of the subscription billing cycle to avoid being charged for renewal.\u003c/strong\u003e Canceling will set your subscription to expire at the end of the billing period. You can continue to use the paid features until the subscription expires. \u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01K57FW3VWQXYFV8JX0DJE8BDH\"\u003eCan I get a refund for my subscription?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eOtter does not offer refunds for purchased subscriptions per our \u003ca href=\"https://otter.ai/terms-of-service\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eTerms of Service\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eFor subscriptions purchased through the \u003ca href=\"https://support.apple.com/billing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eApple App Store\u003c/a\u003e or \u003ca href=\"https://support.google.com/googleplay/answer/7018481?hl=en\u0026amp;co=GENIE.Platform%3DAndroid\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGoogle Play Store\u003c/a\u003e, please manage your subscription directly on their platform for any requests regarding billing, refunds, or cancellations, and refer to their respective refund policies. \u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eIf you have any questions about your specific scenario, contact our \u003ca href=\"https://help.otter.ai/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter Support Team\u003c/a\u003e.\u003c/div\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01K57FW76F1MX07HR28P6D4TZH\"\u003eI forgot to cancel my subscription. Can I get a refund on my unused portion?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eOtter does not offer refunds for subscriptions purchased per our \u003ca href=\"https://otter.ai/terms-of-service\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eTerms of Service\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eFor subscriptions purchased through the \u003ca href=\"https://support.apple.com/billing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eApple App Store\u003c/a\u003e or \u003ca href=\"https://support.google.com/googleplay/answer/7018481?hl=en\u0026amp;co=GENIE.Platform%3DAndroid\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGoogle Play Store\u003c/a\u003e, please manage your subscription directly on their platform for any requests regarding billing, refunds, or cancellations, and refer to their respective refund policies. \u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eIf you have any questions about your specific scenario, contact our\u003ca href=\"https://help.otter.ai/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e Otter Support Team\u003c/a\u003e.\u003c/div\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01K57FWD4EN5VNNXCFEG380XXE\"\u003eWhat happens after the paid subscription has expired?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe Otter workspace will remain active.\u003c/p\u003e\n\u003cp\u003eOnce a paid subscription has expired, the workspace can continue to use Otter on the Basic plan. \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eRefer to our pricing page to learn more about the features available on the Basic plan\u003c/a\u003e. Team members will continue to have access to the 25 most recent conversations. \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eApplicable limits of the Basic plan\u003c/a\u003e apply after the paid subscription expires.\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eIf there are members in your workspace who want to purchase their own subscription, the admin can \u003ca href=\"https://help.otter.ai/hc/en-us/articles/9157415257239\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eremove them from the workspace\u003c/a\u003e to revert them to an individual account.\u003c/div\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01K57GKX42QSY2EDPXGRTD3B8W\"\u003eHow can I purchase my own individual subscription after my workspace subscription has expired? \u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you are a member of a workspace, contact your admin to have them \u003ca href=\"https://help.otter.ai/hc/en-us/articles/9157415257239\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eremove you from it\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eYou can then purchase a subscription for your own account/workspace in \u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAccount Settings → Plan\u003c/a\u003e. Learn more about \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360048593553\" target=\"_blank\" rel=\"noopener noreferrer\"\u003epurchasing an Otter subscription\u003c/a\u003e.\u003c/p\u003e\n\u003c/div\u003e\u003c/section\u003e\u003c/div\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"best matches your plan. \u003cem\u003eCancel\u003c/em\u003e your Business \u003cem\u003esubscription\u003c/em\u003e \u003cem\u003eCancel\u003c/em\u003e your Pro \u003cem\u003esubscription\u003c/em\u003e \u003cem\u003eCancel\u003c/em\u003e your Business trial","result_type":"article"},{"id":360049126793,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/360049126793.json","html_url":"https://help.otter.ai/hc/en-us/articles/360049126793-Cancel-your-Otter-Business-subscription","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":-545,"vote_count":1163,"upvote_count":309,"downvote_count":854,"section_id":360008562694,"created_at":"2020-05-25T22:30:20Z","updated_at":"2026-10-28T09:43:37Z","name":"Cancel your Otter Business subscription","title":"Cancel your Otter Business subscription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-10T23:01:15Z","user_segment_id":null,"permission_group_id":4418888813975,"content_tag_ids":["01GV3YKCHB24B3FBT71KGRV8SJ","01GZ4AWCHZR3Y01BHSX2AF5ZBG","01K57GRJYEHNX447YHS9YQYZED"],"label_names":["delete account","cancel","refund","refunds","cancelling","cancel business","cancel otter business","plan cancellation","plan cancel","business plan","subscription cancellation","business subscription"],"body":"\u003cp\u003eThe owner or admin(s) can cancel an Otter subscription anytime! This will set the subscription to expire at the end of the billing period. Once the paid subscription expires, the workspace can continue to use Otter on the \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eBasic plan\u003c/a\u003e.\u003c/p\u003e\u003cdiv class=\"note warning\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eCancelling your subscription is not the same as deleting your account. Learn more about \u003c/span\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047870454\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cspan style=\"font-weight: 400;\"\u003edeleting your account\u003c/span\u003e\u003c/a\u003e.\u003c/div\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e56cc46def4d2549f63bce81023337026\"\u003eSubscriptions automatically renew unless you cancel them.\u003c/li\u003e\n\u003cli data-list-item-id=\"efc6d93a94520ff5fd975613304787a75\"\u003eIf you cancel, you can keep using the paid features until the subscription expires at the end of the current billing period.\u003c/li\u003e\n\u003cli data-list-item-id=\"e35272be0f30a3faba31d09588a9a3452\"\u003eCancel your subscription at least 24 hours before the next billing date to avoid an unwanted charge.\u003c/li\u003e\n\u003cli data-list-item-id=\"ea588747e4d3fb1c1f0cdaa1877be9a28\"\u003e\n\u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eApplicable limits of the Basic plan\u003c/a\u003e apply after the paid subscription expires.\u003c/li\u003e\n\u003cli data-list-item-id=\"e866dc93662408de582e48390a6c89c02\"\u003eSubscriptions are non-refundable as explained in the Otter \u003ca href=\"https://otter.ai/terms-of-service\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eTerms of Service\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip: \u003c/strong\u003eCheck out our \u003ca href=\"https://help.otter.ai/hc/en-us/articles/23346776714903\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter subscription cancellation FAQs\u003c/a\u003e for more info.\u003c/div\u003e\u003cdiv class=\"otter-device-tabs\"\u003e\n\u003cdiv class=\"otter-device-tabs__nav\"\u003e\n\u003cbutton class=\"otter-device-tab is-active\" data-tab=\"desktop\" type=\"button\"\u003e\n      💻 Desktop/Web\n    \u003c/button\u003e \u003cbutton class=\"otter-device-tab\" data-tab=\"mobile\" type=\"button\"\u003e\n      📱 Mobile\n    \u003c/button\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-device-tabs__panel is-active\" data-tab=\"desktop\"\u003e\n\u003ch2 id=\"h_01HXCZWWZ8X0FT601FX37FX96V\"\u003eSteps to cancel your Otter Business subscription\u003c/h2\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"eb35670b2b2c4161b20be14625e1aa44c\"\u003e\n\u003ca href=\"https://otter.ai/signin\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSign in to Otter.ai\u003c/a\u003e as an admin.\u003c/li\u003e\n\u003cli data-list-item-id=\"e184f6fe64e7aae26a8826c562bc79e7b\"\u003e\n\u003cp\u003eClick on \u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eIntegrations (Account Settings) → Billing\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e, \u003c/strong\u003eand select \u003cstrong\u003eCancel plan \u003c/strong\u003eat the bottom of the page.\u003cstrong\u003e \u003c/strong\u003e\u003c/p\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip: \u003c/strong\u003eDon't want to fully cancel your subscription, but need a break? Try using the \u003cstrong\u003ePause Plan \u003c/strong\u003eoption instead.\u003c/div\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/39832774596247\" width=\"1438\" height=\"848\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ecaca8b9acf196dcef177152d6b453fb9\"\u003e\n\u003cp\u003eSelect your main reason for cancellation from the options listed, and fill out the box below with more information.\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 2970/2872; width: 70.23%;\" src=\"https://help.otter.ai/hc/article_attachments/39832774597399\" width=\"2970\" height=\"2872\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e9568796f481790a92d15e4b89d1321f0\"\u003e\n\u003cp\u003eCarefully review the information in the pop-up. Click \u003cstrong\u003eCancel subscription \u003c/strong\u003eto confirm.\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 732/705; width: 74.47%;\" src=\"https://help.otter.ai/hc/article_attachments/41131189663255\" width=\"732\" height=\"705\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e✅ The subscription has been canceled and will expire at the end of the billing period. You and any member in your workspace can continue to use the \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003epaid features\u003c/a\u003e until the end of the billing cycle.\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you change your mind before the billing cycle ends, reactivate the plan at any time in \u003c/span\u003e\u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAccount Settings →  Billing\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. \u003c/span\u003eCheck out our \u003ca href=\"https://help.otter.ai/hc/en-us/articles/23346776714903/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter subscription cancellation FAQs\u003c/a\u003e for more info.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/39832774600215\" width=\"1201\" height=\"435\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-device-tabs__panel\" data-tab=\"mobile\"\u003e\n\u003ch2 id=\"h_01K57M59TVKZ57VV4R41MSF63D\"\u003e📲 Manage your Business subscription on mobile\u003c/h2\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eWe recommend \u003ca href=\"#h_01HXCZWWZ8X0FT601FX37FX96V\"\u003ecanceling your Business subscription on the desktop web browser.\u003c/a\u003e\n\u003c/div\u003e\n\u003cp\u003eCanceling your Business subscription is only available through a web browser; however, you can navigate to the mobile web browser within the Otter app.\u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e2e16f7a157c71f39f4c5a411a6cd6f26\"\u003eTap \u003cstrong\u003eAccount. \u003c/strong\u003eSelect \u003cstrong\u003eAccount Settings.\u003c/strong\u003e\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 526/989; width: 38.8%;\" src=\"https://help.otter.ai/hc/article_attachments/34961372521239\" width=\"526\" height=\"989\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e9c5a09767f9b077cfbb7e03075551c07\"\u003eScroll down and tap \u003cstrong\u003eManage subscription.\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003cimg class=\"wysiwyg-image-resized wysiwyg-image wysiwyg-image-block-align-left\" style=\"aspect-ratio: 526/989; width: 39.22%;\" src=\"https://help.otter.ai/hc/article_attachments/34961372522647\" width=\"526\" height=\"989\"\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ed92415445ef96340464d3b4b15761210\"\u003eClick \u003cstrong\u003eCancel subscription\u003c/strong\u003e.\u003cbr\u003e\u003cstrong\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 526/811; width: 41.29%;\" src=\"https://help.otter.ai/hc/article_attachments/34961356654487\" width=\"526\" height=\"811\"\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e7a157fa9327573facb1f3fc0dd70f6ba\"\u003eClick \u003cstrong\u003eContinue \u003c/strong\u003eto confirm.\u003cbr\u003e\u003cstrong\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 526/811; width: 36.46%;\" src=\"https://help.otter.ai/hc/article_attachments/34961356654999\" width=\"526\" height=\"811\"\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e614a1f71ce3a862a0216ccdfaa35fe3c\"\u003e\n\u003cp\u003eOnce your account has been canceled, you will still have access to your full subscription until the billing period ends. \u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/39832757806999\" width=\"1214\" height=\"1117\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003c/div\u003e\u003ch2 id=\"h_01KAMBRNTY1XB2ZWW0FRA88VCN\" data-faqs-heading=\"true\"\u003eFAQs\u003c/h2\u003e\u003cp\u003e👉 For more information, check out our general \u003ca href=\"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription#h_01HXCKS0SQSY6V5T7A5091BD4C\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esubscription cancellation FAQs\u003c/a\u003e.\u003c/p\u003e\u003cdiv data-toc-skip-children=\"false\"\u003e\u003csection class=\"faq-section\"\u003e\u003cdiv class=\"panel\"\u003e\u003cdiv data-toc-skip-children=\"true\"\u003e\u003csection class=\"faq-section\"\u003e\u003c/section\u003e\u003c/div\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KNAC4D6VY3P3MK2P9FZQ5PN7\"\u003eWhat happens if I cancel my subscription in the middle of the billing period?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eOnce you cancel your subscription, you can keep using it until the next billing date. Once your billing cycle has ended, the following will happen:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e0e2dc6319f3ca7dabf32f10a37282ce9\"\u003eYour workspace will be \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003edowngraded to the Basic plan\u003c/a\u003e and subject to its limitations. \u003c/li\u003e\n\u003cli data-list-item-id=\"e7554c2102479929366e375e95a2747b7\"\u003eIf a team member is deactivated by an admin, they will not be able to sign in or access their conversations.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"id\"\u003eWill I lose my conversations if I cancel my subscription?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYour conversations will remain in your account, regardless if you downgrade, upgrade, or cancel your plan. You have full control over your conversations, and they will only be deleted if you choose to \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047733414\" target=\"_blank\" rel=\"noopener noreferrer\"\u003edelete them\u003c/a\u003e, \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047870454\" target=\"_blank\" rel=\"noopener noreferrer\"\u003edelete your account\u003c/a\u003e, or an \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123513\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eadmin deletes your account\u003c/a\u003e if you are part of a Workspace. \u003c/p\u003e\n\u003cp\u003eAccess and new conversations are \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esubject to plan limitations (\u003c/a\u003ee.g., Basic, Pro, Business). \u003c/p\u003e\n\u003c/div\u003e\u003c/section\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"check out our general \u003cem\u003esubscription\u003c/em\u003e \u003cem\u003ecancellation\u003c/em\u003e FAQs. What happens if I \u003cem\u003ecancel\u003c/em\u003e my \u003cem\u003esubscription\u003c/em\u003e in the middle of the billing","result_type":"article"},{"id":360048593573,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/360048593573.json","html_url":"https://help.otter.ai/hc/en-us/articles/360048593573-Cancel-your-Otter-Pro-subscription","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-1314,"vote_count":2586,"upvote_count":636,"downvote_count":1950,"section_id":360008279333,"created_at":"2020-05-17T07:10:49Z","updated_at":"2026-10-27T15:33:27Z","name":"Cancel your Otter Pro subscription","title":"Cancel your Otter Pro subscription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-20T22:14:27Z","user_segment_id":null,"permission_group_id":4418888813975,"content_tag_ids":[],"label_names":["downgrade","cancel","cancellation","cancel my","cancel the","cancel this","unsubscribe","premium","refund","refunds","pro","Plan repackaging Pro","cancel pro","pro subscription"],"body":"\u003cp\u003eCancel your Otter Pro subscription at any time from your workspace billing settings. When you cancel, your paid subscription remains active until the end of the current billing period. After the subscription expires, your workspace will automatically move to the \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter Basic plan\u003c/a\u003e and retain access to your Otter account and conversations.\u003c/p\u003e\u003cdiv class=\"note warning\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eCanceling your subscription is not the same as deleting your account. Learn more about \u003c/span\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047870454\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cspan style=\"font-weight: 400;\"\u003edeleting your account\u003c/span\u003e\u003c/a\u003e.\u003c/div\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e807fcf1253c0b4124557abff76d179da\"\u003eSubscriptions automatically renew unless you cancel them.\u003c/li\u003e\n\u003cli data-list-item-id=\"e8821bfd64c8e9c28a20dc3b0dd1f34a2\"\u003eIf you cancel, you can keep using the paid features until the subscription expires at the end of the current billing period.\u003c/li\u003e\n\u003cli data-list-item-id=\"e7dd68a2d5c3039014045e6b5441ff99b\"\u003eCancel your subscription at least 24 hours before the next billing date to avoid an unwanted charge.\u003c/li\u003e\n\u003cli data-list-item-id=\"e98e11777c543260bfe750cdbeac88279\"\u003eSubscriptions are non-refundable as explained in the Otter \u003ca href=\"https://otter.ai/terms-of-service\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eTerms of Service\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip: \u003c/strong\u003eCheck out our \u003ca href=\"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription#h_01HXCKS0SQSY6V5T7A5091BD4C\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter subscription cancellation FAQs\u003c/a\u003e for more info.\u003c/div\u003e\u003ch2 id=\"h_01HXCZWWZ8X0FT601FX37FX96V\"\u003eSteps to cancel your Otter Pro subscription\u003c/h2\u003e\u003cp\u003eSubscriptions purchased through Otter.ai must be managed on a web browser. For subscriptions purchased through the \u003ca href=\"https://support.apple.com/billing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eApple App Store\u003c/a\u003e or \u003ca href=\"https://support.google.com/googleplay/answer/7018481?hl=en\u0026amp;co=GENIE.Platform%3DAndroid\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGoogle Play Store\u003c/a\u003e, please manage your subscription directly on their platform for any requests regarding billing, refunds, or cancellations, and refer to their respective refund policies. Select the option below that best matches your original subscription purchase method.\u003c/p\u003e\u003cdiv class=\"otter-device-tabs\"\u003e\n\u003cdiv class=\"otter-device-tabs__nav\"\u003e\n\u003cbutton class=\"otter-device-tab is-active\" data-tab=\"desktop\" type=\"button\"\u003e\n      💻 Desktop/Web\n    \u003c/button\u003e \u003cbutton class=\"otter-device-tab\" data-tab=\"mobile\" type=\"button\"\u003e\n      📱 Mobile\n    \u003c/button\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-device-tabs__panel is-active\" data-tab=\"desktop\"\u003e\n\u003ch2 id=\"h_01KQJ3PPCPDFM8A30202SX1YRT\"\u003eSubscriptions purchased through Otter.ai (web)\u003c/h2\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"eb100c3884e3e220cd666f89e50fe37ce\"\u003e\n\u003ca href=\"https://otter.ai/signin\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSign in to Otter.ai\u003c/a\u003e as an admin.\u003c/li\u003e\n\u003cli data-list-item-id=\"e755b8694c35b8b4193cb0957fdbb64b3\"\u003e\n\u003cp\u003eGo to \u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eIntegrations (Account Settings) → Billing\u003c/a\u003e, and click \u003cstrong\u003eCancel Plan.\u003c/strong\u003e\u003c/p\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip: \u003c/strong\u003eDon't want to fully cancel your subscription, but need a break? Try using the \u003cstrong\u003ePause plan \u003c/strong\u003eoption instead.\u003c/div\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1578/935; width: 83.26%;\" src=\"https://help.otter.ai/hc/article_attachments/40624955531031\" width=\"1578\" height=\"935\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e589dcd33fa7d1ace794efe8649e7734d\"\u003e\n\u003cp\u003eSelect your main reason for cancellation from the options listed or provide more information, and click \u003cstrong\u003eContinue.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1133/881; width: 69.32%;\" src=\"https://help.otter.ai/hc/article_attachments/40624955532055\" width=\"1133\" height=\"881\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"eae43f647b2ae0b51ba64c06808b09b67\"\u003e\n\u003cp\u003eCarefully review the information in the pop-up. The message may vary depending on the plan. Click \u003cstrong\u003eCancel subscription \u003c/strong\u003eto confirm.\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1134/834; width: 69.17%;\" src=\"https://help.otter.ai/hc/article_attachments/40624938779159\" width=\"1134\" height=\"834\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ec4a0ceaf51d6269874cf1be37b1d18d4\"\u003eThe subscription has been canceled and will expire at the end of the billing period. You and any member in your workspace can continue to use the \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003epaid features\u003c/a\u003e until the end of the billing cycle.\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch3 id=\"h_01KS37AZQ2MN2S5H2Q9A2DDFCK\"\u003eReactivate your plan\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you change your mind before the billing cycle ends, reactivate your plan at any time in \u003c/span\u003e\u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eAccount Settings → Billing → Reactivate plan\u003c/strong\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/40624955533079\" width=\"2533\" height=\"676\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-device-tabs__panel\" data-tab=\"mobile\"\u003e\n\u003ch2 id=\"h_01KQJ40Z0H5AQ45SHB4J9ZJ6FX\"\u003eCancel your Otter subscription on mobile\u003c/h2\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eUninstalling the Otter mobile app does not automatically cancel your subscription. Make sure you have canceled your subscription before uninstalling the app or \u003ca href=\"https://otterai.zendesk.com/hc/en-us/articles/360047870454\" target=\"_blank\" rel=\"noopener noreferrer\"\u003edeleting your account\u003c/a\u003e.\u003c/div\u003e\n\u003cp\u003eFor subscriptions purchased through the \u003ca href=\"https://support.apple.com/billing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eApple App Store\u003c/a\u003e or \u003ca href=\"https://support.google.com/googleplay/answer/7018481?hl=en\u0026amp;co=GENIE.Platform%3DAndroid\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGoogle Play Store\u003c/a\u003e, please manage your subscription directly on their platform for any requests regarding billing, refunds, or cancellations, and refer to their respective refund policies.\u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"edddea4550bc5104e857945d04d29b97b\"\u003eTap \u003cstrong\u003eAccount\u003c/strong\u003e and select \u003cstrong\u003eAccount Settings.\u003c/strong\u003e\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 721/1399; width: 50%;\" src=\"https://help.otter.ai/hc/article_attachments/40624938780951\" width=\"721\" height=\"1399\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e50bf714ffa107526663b73bf5613ea23\"\u003eScroll down and tap \u003cstrong\u003eManage subscription.\u003c/strong\u003e\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 721/1399; width: 50%;\" src=\"https://help.otter.ai/hc/article_attachments/40624938781591\" width=\"721\" height=\"1399\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e184f0e538f37ce53043ee2160643ca79\"\u003eClick \u003cstrong\u003eCancel subscription\u003c/strong\u003e.\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 721/1399; width: 50%;\" src=\"https://help.otter.ai/hc/article_attachments/40624955535383\" width=\"721\" height=\"1399\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e1830d6a7931425843c05bd30a5927e5a\"\u003eClick \u003cstrong\u003eContinue\u003c/strong\u003e.\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 721/1399; width: 50%;\" src=\"https://help.otter.ai/hc/article_attachments/40624955535895\" width=\"721\" height=\"1399\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e1f71571e785bc6f9c3d31269f52cb673\"\u003e\n\u003cp\u003eDepending on where you purchased your subscription, you may need to manage and complete the cancellation through that platform. Only subscriptions purchased directly through Otter.ai can be canceled within the Otter app.\u003c/p\u003e\n\u003ch3 class=\"accordion\" id=\"h_01KS3M1WHG1EQTN87NAHVWC0CP\"\u003e\n\u003cspan class=\"acc-title\"\u003eApple App Store subscription\u003c/span\u003e \u003cspan class=\"acc-sub\"\u003eComplete cancellation flow through Apple\u003c/span\u003e\n\u003c/h3\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eApple may update its subscription management steps, instructions, or UI over time. Refer to \u003ca href=\"https://support.apple.com/billing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eApple’s official documentation\u003c/a\u003e for the most up-to-date information on managing App Store subscriptions.\u003c/div\u003e\n\u003cp\u003eAfter clicking \u003cstrong\u003eContinue, \u003c/strong\u003eyou'll be redirected to your Apple subscription to complete the process.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/40624955536663\" width=\"2525\" height=\"1636\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003ch3 class=\"accordion\" id=\"h_01KS3KZJ7HSFWV2BMSR8X7GPQ7\"\u003e\n\u003cspan class=\"acc-title\"\u003eGoogle Play Store subscription\u003c/span\u003e \u003cspan class=\"acc-sub\"\u003eComplete cancellation flow through Google\u003c/span\u003e\n\u003c/h3\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eGoogle may update its subscription management steps, instructions, or UI over time. Refer to \u003ca href=\"https://support.google.com/googleplay/answer/7018481?hl=en\u0026amp;co=GENIE.Platform%3DAndroid\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGoogle’s official documentation\u003c/a\u003e for the most up-to-date information on managing Google Play subscriptions.\u003c/div\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/40624938786199\" width=\"2182\" height=\"1080\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e7c46dd7b3a27c84c5f3d0a0bf4c0d22b\"\u003e\n\u003cp\u003eThe subscription has been canceled and will expire at the end of the billing period. You and any member in your workspace can continue to use the \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003epaid features\u003c/a\u003e until the end of the billing cycle.\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 721/1399; width: 50%;\" src=\"https://help.otter.ai/hc/article_attachments/40624955537687\" width=\"721\" height=\"1399\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003c/div\u003e\u003ch2 id=\"h_01KAMBRNTY1XB2ZWW0FRA88VCN\" data-faqs-heading=\"true\"\u003eFAQs\u003c/h2\u003e\u003cp\u003e👉 For more information, check out our general \u003ca href=\"https://help.otter.ai/hc/en-us/articles/23346776714903-Cancel-an-Otter-subscription#h_01HXCKS0SQSY6V5T7A5091BD4C\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esubscription cancellation FAQs\u003c/a\u003e.\u003c/p\u003e\u003cdiv data-toc-skip-children=\"true\"\u003e\u003csection class=\"faq-section\"\u003e\u003ch2 class=\"accordion\" id=\"h_01KQWPQM5HVEV5YEVHHTKBQZN0\"\u003eWhat happens if I cancel my Pro subscription before the billing period ends?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eIf you cancel your Otter Pro subscription, you can continue using paid features until the end of your current billing period. After the subscription expires, your account will automatically transition to the applicable Otter Basic plan.\u003c/p\u003e\u003c/div\u003e\u003c/section\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"our Otter \u003cem\u003esubscription\u003c/em\u003e \u003cem\u003ecancellation\u003c/em\u003e FAQs for more info. Steps to \u003cem\u003ecancel\u003c/em\u003e your Otter Pro \u003cem\u003esubscription\u003c/em\u003e \u003cem\u003eSubscriptions\u003c/em\u003e purchased","result_type":"article"},{"id":16494135866007,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/16494135866007.json","html_url":"https://help.otter.ai/hc/en-us/articles/16494135866007-Move-your-Apple-App-Store-iOS-or-Google-Play-Store-Android-subscription-to-Otter-via-Web","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-22,"vote_count":72,"upvote_count":25,"downvote_count":47,"section_id":360008279333,"created_at":"2023-08-02T23:41:30Z","updated_at":"2026-10-31T09:34:54Z","name":"Move your Apple App Store (iOS) or Google Play Store (Android) subscription to Otter via Web","title":"Move your Apple App Store (iOS) or Google Play Store (Android) subscription to Otter via Web","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-09-09T21:12:08Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":["01GV3YKCHB24B3FBT71KGRV8SJ","01H6WA19H9HJYQFDCRTHPZ9VYH"],"label_names":["subscription","pro","move","ios","google play store","migrate","apple app store","android","web subscription"],"body":"\u003cp\u003eWe recommend purchasing your \u003cstrong\u003eOtter subscription via Web \u003c/strong\u003eto take advantage of the following: \u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eSavings vs. subscribing via Apple or Google.\u003c/li\u003e\n\u003cli\u003eOur Otter Support Team can help manage your subscription if any issues arise. \u003c/li\u003e\n\u003cli\u003eManage and view your subscription directly within Otter, and easily upgrade to Otter Business (only available via Web) when ready.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eSelect the situation below that best fits your current subscription status and follow the outlined steps to purchase an Otter Pro Annual subscription via Web.\u003c/p\u003e\n\u003cdiv class=\"note plan\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e When moving an iOS or Android subscription to a subscription via Web, you will not lose any conversations or data in your account. Archive limits may apply if you stay on the \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eBasic free plan\u003c/a\u003e. \u003c/div\u003e\n\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eI have an existing Otter Pro Monthly/Annual subscription purchased via Apple App Store\u003c/strong\u003e\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eSubscriptions purchased through the Apple App Store can only be managed through your Apple account. You will be unable to cancel or manage your subscription within your Otter account, nor can our Otter Support Team cancel or manage it on your behalf. This is a limitation on Apple’s side, as they prevent all 3rd party developers from accessing their billing system. \u003c/div\u003e\n\u003cp\u003eTo purchase a subscription via Web, you will need to first cancel your subscription that was purchased through the Apple App Store. Once your subscription has expired, you can purchase a new Otter Pro subscription via Web. Below outlines the steps for canceling your subscription on an iPhone/iPad:\u003c/p\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip\u003c/strong\u003e: \u003ca href=\"https://support.apple.com/en-us/HT202039\" target=\"_blank\" rel=\"noopener\"\u003eLearn more about other ways Apple allows you to cancel your subscription\u003c/a\u003e.\u003c/div\u003e\n\u003ch3 id=\"h_01J7C9T7RDEZCJCJ3Q1SYRQYZ0\"\u003e\u003cspan style=\"color: #434343;\"\u003eStep 1: Cancel your Otter Apple App Store subscription \u003c/span\u003e\u003c/h3\u003e\n\u003col\u003e\n\u003cli\u003eOpen the Settings app on your iPhone/iPad. \u003c/li\u003e\n\u003cli\u003eTap your name.\u003c/li\u003e\n\u003cli\u003eTap Subscriptions.\u003cbr\u003e\u003cimg style=\"height: 265px; width: 254px;\" src=\"https://lh6.googleusercontent.com/J0Ntm29x3ojJaQt-pVOgEWRPvbcwezrjgl07kV8WKcdIykRDQ-eh4V9xkar3BTeUpRag8-G2X1ESCdyAxeiayclTFPE9ny_BtFacalMHnGCSCy6fOzb8NH7aj7_VWXh9rdOwJQsaCq6jA5nqLlOr37s\"\u003e\n\u003c/li\u003e\n\u003cli\u003eTap the \u003cstrong\u003eOtter.ai subscription\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eTap \u003cstrong\u003eCancel Subscription\u003c/strong\u003e. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.\u003c/li\u003e\n\u003cli\u003eTap \u003cstrong\u003eConfirm \u003c/strong\u003eto proceed with cancellation.\u003c/li\u003e\n\u003cli\u003eYour subscription will expire at the end of the billing cycle.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eOnce your subscription has expired, you can proceed to Step 2. We recommend waiting until the subscription expires to avoid being double charged. \u003c/p\u003e\n\u003cdiv class=\"note warning\"\u003e\n\u003cstrong\u003eWarning: \u003c/strong\u003eIf you proceed with purchasing an Otter subscription via Web before your Otter Apple App Store subscription expires, you may risk being double charged, as there will be no refund or prorated credit due to the different billing systems that Apple App Store and Otter uses.\u003c/div\u003e\n\u003ch3 id=\"h_01J7C9T7RD8FACCPW47CB7E0YJ\"\u003e\u003cspan style=\"color: #434343;\"\u003eStep 2: Purchase your Otter subscription via Web\u003c/span\u003e\u003c/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003ca href=\"http://otter.ai/signin\" target=\"_blank\" rel=\"noopener\"\u003eLog into your Otter.ai account\u003c/a\u003e.  \u003c/li\u003e\n\u003cli\u003eClick your profile in the upper right corner to expand the menu. Click \u003cstrong\u003eUpgrade plan.\u003c/strong\u003e\u003cstrong\u003e\u003cbr\u003e\u003c/strong\u003e\u003cimg style=\"height: 259px; width: 585px;\" src=\"https://lh3.googleusercontent.com/Vn3GRc4DhvbadZC9TXnlRIDjDkNmI5BELbx6AqpQZK6-4zgqD1osShx2E9Wh71mcPkSrvJfA0nWxoSlcCpZ18G5WEozOJf51sETdxMLxqtrCgi5CNdnDOqfg4W1waSElwdh65mjczHo_XgYgTGFcBlY\"\u003e\n\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eBuy Now \u003c/strong\u003ein the Pro column. \u003cimg style=\"height: 208px; width: 624px;\" src=\"https://lh4.googleusercontent.com/YP1AGyDQ6osP3bVtpLdEmNDYbONUKUcXPiDYTCO6BVE4ZhHEtnnXkgtgy6NdcZAGcN65PbWNuOArwaWu9OV4fk51aSxBu562cAq3MXIsWLshe8sjNMOfBFelVZ8NK2UlGHtzYWd7cRk6B-QrUwW0KEQ\"\u003e\u003cbr\u003e\u003cbr\u003e\n\u003c/li\u003e\n\u003cli\u003eFill out your billing and payment information. Click \u003cstrong\u003eContinue \u003c/strong\u003eto complete the purchase. \u003c/li\u003e\n\u003cli\u003eYou are now on the Otter Pro Annual subscription purchased via Web.\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003cdiv class=\"accordion\"\u003e\u003cstrong\u003eI have an existing Otter Pro Monthly/Annual subscription purchased via Google Play Store\u003c/strong\u003e\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eTo purchase a subscription via Web, you will need to first cancel your subscription that was purchased through the Google Play store. Once your subscription has expired, you can purchase a new Otter Pro subscription via Web. Below outlines the steps for canceling your subscription through Google Play store:\u003c/p\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip\u003c/strong\u003e: \u003ca href=\"https://support.google.com/googleplay/answer/7018481?hl=en\u0026amp;co=GENIE.Platform%3DAndroid\" target=\"_blank\" rel=\"noopener\"\u003eLearn more about other ways Google allows you to cancel your subscription.\u003c/a\u003e\n\u003c/div\u003e\n\u003ch3 id=\"h_01J7C9T7RDK1DT8T4G09B2XXVN\"\u003e\u003cspan style=\"color: #434343;\"\u003eStep 1: Cancel your Otter Google Play store subscription \u003c/span\u003e\u003c/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003eOn your Android device or browser, go to your \u003c/span\u003e\u003ca href=\"https://play.google.com/store/account/subscriptions\" target=\"_blank\" rel=\"noopener\"\u003esubscriptions in Google Play\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eSelect the subscription you want to cancel.\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eTap Cancel subscription.\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eFollow the instructions. \u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eOnce your subscription has expired, you can proceed to Step 2. We recommend waiting until the subscription expires to avoid being double charged. \u003c/p\u003e\n\u003cdiv class=\"note warning\"\u003e\n\u003cstrong\u003eWarning: \u003c/strong\u003eIf you proceed with purchasing an Otter subscription via Web before your Otter Google Play store subscription expires, you may risk being double charged, as there will be no refund or prorated credit due to the different billing systems that Google Play Store and Otter uses.\u003c/div\u003e\n\u003ch3 id=\"h_01J7C9T7RDRDG2EY302TQTVZ0K\"\u003e\u003cspan style=\"color: #434343;\"\u003eStep 2: Purchase your Otter subscription via Web\u003c/span\u003e\u003c/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003ca href=\"http://otter.ai/signin\" target=\"_blank\" rel=\"noopener\"\u003eLog into your Otter.ai account\u003c/a\u003e.  \u003c/li\u003e\n\u003cli\u003eClick your profile in the upper right corner to expand the menu. Click \u003cstrong\u003eUpgrade plan.\u003c/strong\u003e\u003cstrong\u003e\u003cbr\u003e\u003c/strong\u003e\u003cimg style=\"height: 259px; width: 585px;\" src=\"https://lh3.googleusercontent.com/Vn3GRc4DhvbadZC9TXnlRIDjDkNmI5BELbx6AqpQZK6-4zgqD1osShx2E9Wh71mcPkSrvJfA0nWxoSlcCpZ18G5WEozOJf51sETdxMLxqtrCgi5CNdnDOqfg4W1waSElwdh65mjczHo_XgYgTGFcBlY\"\u003e\n\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eBuy Now \u003c/strong\u003ein the Pro column. \u003cimg style=\"height: 208px; width: 624px;\" src=\"https://lh4.googleusercontent.com/YP1AGyDQ6osP3bVtpLdEmNDYbONUKUcXPiDYTCO6BVE4ZhHEtnnXkgtgy6NdcZAGcN65PbWNuOArwaWu9OV4fk51aSxBu562cAq3MXIsWLshe8sjNMOfBFelVZ8NK2UlGHtzYWd7cRk6B-QrUwW0KEQ\"\u003e\u003cbr\u003e\u003cbr\u003e\n\u003c/li\u003e\n\u003cli\u003eFill out your billing and payment information. Click \u003cstrong\u003eContinue \u003c/strong\u003eto complete the purchase. \u003c/li\u003e\n\u003cli\u003eYou are now on the Otter Pro Annual subscription purchased via Web.\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003ch2 id=\"h_01J7C9T7RDE9MMPN610HFGJ3AJ\"\u003eHave more questions? \u003c/h2\u003e\n\u003cp\u003eIf you have any further questions regarding moving your iOS / Android subscription to Web, don't hesitate to contact our \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541-Contact-Otter-ai-Support\" target=\"_blank\" rel=\"noopener\"\u003eOtter Support Team\u003c/a\u003e. We’re happy to answer any questions.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e","user_segment_ids":[],"snippet":"to your \u003cem\u003esubscriptions\u003c/em\u003e in Google Play. Select the \u003cem\u003esubscription\u003c/em\u003e you want to \u003cem\u003ecancel\u003c/em\u003e. Tap \u003cem\u003eCancel subscription\u003c/em\u003e. Follow","result_type":"article"},{"id":26011568967447,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/26011568967447.json","html_url":"https://help.otter.ai/hc/en-us/articles/26011568967447-What-happens-to-my-conversations-if-I-cancel-downgrade-or-change-my-Otter-plan","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-47,"vote_count":139,"upvote_count":46,"downvote_count":93,"section_id":360008279333,"created_at":"2024-08-30T00:42:58Z","updated_at":"2026-10-17T01:53:14Z","name":"What happens to my conversations if I cancel, downgrade, or change my Otter plan?","title":"What happens to my conversations if I cancel, downgrade, or change my Otter plan?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-31T23:02:02Z","user_segment_id":null,"permission_group_id":3069674,"content_tag_ids":["01GV3YKCHB24B3FBT71KGRV8SJ","01GXVNXW5KFQF90X3KN7EXREP9","01GZ4AWCHZR3Y01BHSX2AF5ZBG"],"label_names":["change plan","cancel plan","cancel my subscription","cancelling","archived conversation","archived","25 most recent conversations","how to access archived conversation","i need a conversation that is archived","I need a conversation","basic limits","conversation is limited","can't access conversation","I paid but can't see conversation","I have a paid account","will I still have access to my conversations","will my conversations be deleted","downgrade plan","canceled","subscription cancel"],"body":"\u003cp\u003eYour Otter conversations will remain in your account if you cancel, downgrade, upgrade, or change your plan. However, the conversations you can access may vary depending on your current plan and its conversation history limits. Your conversations are only deleted if you choose to \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047733414\" target=\"_blank\" rel=\"noopener noreferrer\"\u003edelete them\u003c/a\u003e, \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047870454\" target=\"_blank\" rel=\"noopener noreferrer\"\u003edelete your account\u003c/a\u003e, or \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123513\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eyour account is deleted by a workspace admin\u003c/a\u003e.\u003c/p\u003e\u003cdiv class=\"note plan\"\u003e\n\u003cstrong\u003eLimits:\u003c/strong\u003e Refer to our \u003ca href=\"https://otter.ai/.pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003epricing page\u003c/a\u003e for the most up-to-date information on your plan’s features and limits.\u003c/div\u003e\u003ch2 id=\"archived-conversations\" data-toc-children=\"true\"\u003eArchived conversations\u003c/h2\u003e\u003cp\u003eChanging your Otter plan may affect how many conversations you can access. \u003cstrong\u003eChanging plans does not delete your conversations.\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eOn the \u003cstrong\u003eBasic free plan\u003c/strong\u003e, you can access your \u003cstrong\u003e25 most recent conversations\u003c/strong\u003e. Conversations beyond this limit are automatically archived and remain in your account.\u003c/p\u003e\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/43140909776791\" width=\"1581\" height=\"810\"\u003e\u003c/p\u003e\u003cdiv class=\"note warning\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e Plan features and limits are subject to change and may differ from the information in this article. Refer to our \u003ca href=\"https://otter.ai/pricing\"\u003epricing page\u003c/a\u003e for the most up-to-date features and limits for your plan. For additional information about plan terms and changes, refer to our \u003ca href=\"https://otter.ai/terms-of-service\"\u003eTerms of Service\u003c/a\u003e.\u003c/div\u003e\u003ch2 id=\"FAQs\" data-toc-section=\"true\"\u003eFAQs\u003c/h2\u003e\u003cdiv data-toc-children=\"true\"\u003e\u003csection class=\"faq-section\"\u003e\u003ch2 class=\"accordion\" id=\"h_01M1D0A5ZH0V6XZY3E0S9ATDAY\"\u003eHow can I access conversations that are archived on the Basic free plan?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYou have two options for accessing conversations beyond your \u003cstrong\u003e25 most recent conversations\u003c/strong\u003e:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"eca2306bfbac1b084c3977d2a3291a060\"\u003e\n\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360048593553\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eUpgrade to a paid plan\u003c/strong\u003e\u003c/a\u003e to unarchive and access your past conversations.\u003c/li\u003e\n\u003cli data-list-item-id=\"e34f425440494e08fd7beeb6fa7d2bbb1\"\u003e\n\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047733634\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eExport\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e and \u003c/strong\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047733414\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003edelete conversations\u003c/strong\u003e\u003c/a\u003e from your 25 most recent conversations. As conversations are deleted, your next most recent archived conversations will become available, up to the 25-conversation limit.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01M1D0BP3S9WE8PSJKRZEXMXJQ\"\u003eWhy are my conversations still archived after upgrading to a paid plan?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eIf you upgraded to a paid plan and your conversations are still archived or inaccessible, \u003ca href=\"https://help.otter.ai/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003econtact our\u003c/strong\u003e \u003cstrong\u003eOtter Support team\u003c/strong\u003e\u003c/a\u003e for assistance.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01M1D0CWZEVC7D3MSJ9RZSXAZX\"\u003eI have a paid plan. Why can't I access an archived conversation that was shared with me?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eConversation archiving is based on the \u003cstrong\u003econversation owner's plan\u003c/strong\u003e, not the plan of the person the conversation is shared with.\u003c/p\u003e\n\u003cp\u003eIf the conversation owner is on the \u003cstrong\u003eBasic free plan\u003c/strong\u003e and the conversation is archived, you won't be able to access it, even if you have a paid plan.\u003c/p\u003e\n\u003cp\u003eClick \u003cstrong\u003eAsk for access\u003c/strong\u003e to send an email to the conversation owner. \u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/43140909779223\" width=\"2332\" height=\"894\"\u003e\u003c/p\u003e\n\u003cp\u003eThe owner will receive an email prompting them to upgrade their plan to restore access to the archived conversation.\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 712/656; width: 57.36%;\" src=\"https://help.otter.ai/hc/article_attachments/43140903924759\" width=\"712\" height=\"656\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01M1D0EX77J3EK6GN6AX5ZV22D\"\u003eAre archived conversations deleted after a certain amount of time?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eNo. \u003cstrong\u003eArchived conversations are not automatically deleted after a certain amount of time.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eYour conversations remain in your account if you downgrade, upgrade, or cancel your plan. Conversations are only deleted if you choose to \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047733414\" target=\"_blank\" rel=\"noopener noreferrer\"\u003edelete them\u003c/a\u003e, \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047870454\" target=\"_blank\" rel=\"noopener noreferrer\"\u003edelete your account\u003c/a\u003e, or \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123513\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eyour account is deleted by a workspace admin\u003c/a\u003e.\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01M1D0G8A3JM6KQ526G5MR46HT\"\u003eCan I export an archived conversation?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYes. You can \u003cstrong\u003eexport an archived conversation\u003c/strong\u003e without unarchiving it or upgrading your plan.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/43140909781527\" width=\"1581\" height=\"812\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01M1D0KM7SRDGTXNAAY4WDFW4Z\"\u003eWhat happens to my conversations if I downgrade my Otter plan?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eYour conversations are not deleted when you downgrade your Otter plan. However, the conversation history limits of your new plan will apply, which may cause older conversations to be archived. Refer to our \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003epricing page\u003c/strong\u003e\u003c/a\u003e for the most up-to-date info about your plan's features and limits.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01M1D0KM7TKXMEAFJGFJK0NWD4\"\u003eWhat happens to my conversations if I cancel my Otter subscription?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eYour conversations remain in your account after you cancel your Otter subscription. Once your account moves to the Basic free plan, the Basic plan’s conversation history limits will apply. Refer to our \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003epricing page\u003c/strong\u003e\u003c/a\u003e for the most up-to-date info about your plan's features and limits.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01M1D0KM7TH7J4WDN93HCXDJHV\"\u003eDoes Otter delete my conversations when I downgrade to the Basic free plan?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eNo. Downgrading to the Basic free plan does not delete your conversations. Conversations beyond the Basic plan’s conversation history limit are archived and remain associated with your account. Refer to our \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003epricing page\u003c/strong\u003e\u003c/a\u003e for the most up-to-date info about your plan's features and limits.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01M1D0KM7VX06XYEQ0DH1D555T\"\u003eWhat happens to my archived conversations if I upgrade my plan?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eUpgrading to a plan with additional conversation history will restore access to eligible archived conversations based on your new plan’s limits. Refer to our \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003epricing page\u003c/strong\u003e\u003c/a\u003e for the most up-to-date info about your plan's features and limits.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01M1D0KM7VAM31MXQHMHQY1QA1\"\u003eCan someone still access a conversation I shared if it becomes archived?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eNo. If a shared conversation becomes archived because of the conversation owner’s plan limits, people it was shared with will no longer be able to access it. Access to an archived conversation is determined by the conversation owner’s plan.\u003c/p\u003e\u003c/div\u003e\u003c/section\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"if I \u003cem\u003ecancel\u003c/em\u003e my Otter \u003cem\u003esubscription\u003c/em\u003e? Your conversations remain in your account after you \u003cem\u003ecancel\u003c/em\u003e your Otter \u003cem\u003esubscription\u003c/em\u003e. Once","result_type":"article"},{"id":13352635334935,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/13352635334935.json","html_url":"https://help.otter.ai/hc/en-us/articles/13352635334935-Domain-Capture","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":1,"vote_count":5,"upvote_count":3,"downvote_count":2,"section_id":13352552920727,"created_at":"2023-03-24T22:28:42Z","updated_at":"2026-10-29T20:54:35Z","name":"Domain Capture","title":"Domain Capture","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-29T20:54:34Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":["01GWAVSYKF4EPH4182MXAV6G6G"],"label_names":["enterprise","workspace domain","domain claim","claimed domain","decline requests","admin approval","member join request","manage team","domain capture","organization's domain","prevent users from creating their account","automatically add all domains to workspace","claim organization domain","admin requests"],"body":"\u003cdiv data-toc-children=\"true\"\u003e\n\u003cp\u003e\u003cstrong\u003eDomain Capture\u003c/strong\u003e allows your organization to claim its verified email domain and automatically bring existing and new Otter users into your organization's workspace. This gives workspace admins centralized control over member access and helps ensure users with your organization's email domain are managed under the same workspace.\u003c/p\u003e\n\u003cp\u003eFor example, if your organization claims \u003cstrong\u003eexample.com\u003c/strong\u003e, Otter users with email addresses ending in \u003cstrong\u003e@example.com\u003c/strong\u003e will automatically be added or migrated to your workspace, including existing Basic users, paid users, and new signups.\u003c/p\u003e\n\u003cdiv class=\"note plan\"\u003e\n\u003cstrong\u003eGetting started:\u003c/strong\u003e Domain Capture must be enabled by Otter. Contact your \u003cstrong\u003eOtter account manager\u003c/strong\u003e to verify your organization's domain and request enablement for your workspace.\u003c/div\u003e\n\u003chr\u003e\n\u003ch2 id=\"enable-domain-capture\"\u003eEnable Domain Capture for your workspace\u003c/h2\u003e\n\u003cp\u003eA workspace admin must work with their Otter account manager to claim and verify the organization's email domain before Domain Capture can be enabled.\u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e7b76c24b54f7d7b3299112f4f0c46a6a\"\u003eContact your \u003cstrong\u003eOtter account manager\u003c/strong\u003e and request Domain Capture for your workspace.\u003c/li\u003e\n\u003cli data-list-item-id=\"e32e07ac707e2afb180f37b683042ee55\"\u003eProvide the email domain your organization wants to claim, such as \u003cstrong\u003eexample.com\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e99b3afb485f8bd4295a7e2ae2ca047fe\"\u003eComplete the required domain ownership verification. Your account manager will provide instructions and request any necessary documentation.\u003c/li\u003e\n\u003cli data-list-item-id=\"e94521f423bf3fc79be3ba623684c452e\"\u003eOnce the domain has been verified, Otter will enable Domain Capture for your workspace.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e Proof of domain ownership is required. Your Otter account manager will guide you through the verification process. If your organization needs to claim multiple domains, contact your account manager for assistance.\u003c/div\u003e\n\u003ch2 id=\"how-domain-capture-works\"\u003eHow Domain Capture works\u003c/h2\u003e\n\u003cp\u003eOnce Domain Capture is enabled, Otter automatically identifies existing and new users whose email addresses match your organization's claimed domain and adds them to your workspace.\u003c/p\u003e\n\u003cp\u003eDomain Capture applies to the following users:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e80f7b67ab8cb2e87654d06b099e8d717\"\u003e\n\u003cstrong\u003eExisting Basic users:\u003c/strong\u003e All users on the Basic plan with an email address matching your claimed domain will automatically be added to your workspace.\u003c/li\u003e\n\u003cli data-list-item-id=\"e28c63e50e6179d1bfd0f67bf1b9fffa9\"\u003e\n\u003cstrong\u003eExisting paid users:\u003c/strong\u003e All paid users with a matching email domain will be migrated to your workspace, including users with individual paid subscriptions and users belonging to existing multi-member workspaces.\u003c/li\u003e\n\u003cli data-list-item-id=\"eed45d7cf9261a1e40cc84c98def999f1\"\u003e\n\u003cstrong\u003eNew users:\u003c/strong\u003e Anyone who signs up for Otter using an email address matching your claimed domain will automatically be added to your workspace.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"note plan\"\u003e\n\u003cstrong\u003eImportant:\u003c/strong\u003e When existing paid workspaces are migrated through Domain Capture, their current subscriptions will be canceled. Annual subscriptions will receive a prorated refund, and all members of those workspaces will be migrated to your organization's domain-captured workspace. Contact your \u003cstrong\u003eOtter account manager\u003c/strong\u003e for questions about workspace migrations, subscription cancellations, or refunds.\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"domain-capture-examples\"\u003e\n\u003cspan class=\"acc-title\"\u003eExamples of Domain Capture\u003c/span\u003e \u003cspan class=\"acc-sub\"\u003eSee how existing Basic users, paid users, and new signups are added to your workspace \u003c/span\u003e\n\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe following examples demonstrate how Domain Capture works when your organization claims \u003cstrong\u003eexample.com\u003c/strong\u003e.\u003c/p\u003e\n\u003ch3 id=\"example-new-user\"\u003eExample 1: New Otter user\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003eScenario:\u003c/strong\u003e Dani creates a new Otter account using \u003cstrong\u003edani@example.com\u003c/strong\u003e after Domain Capture has been enabled.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eResult:\u003c/strong\u003e Dani is automatically added to your organization's workspace during signup.\u003c/p\u003e\n\u003ch3 id=\"example-basic-user\"\u003eExample 2: Existing Basic user\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003eScenario:\u003c/strong\u003e Olivia already has an Otter Basic account registered with \u003cstrong\u003eolivia@example.com\u003c/strong\u003e before your organization enables Domain Capture.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eResult:\u003c/strong\u003e Olivia is automatically added to your organization's workspace when Domain Capture is enabled.\u003c/p\u003e\n\u003ch3 id=\"example-paid-user\"\u003eExample 3: Existing individual paid user\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003eScenario:\u003c/strong\u003e Deborah has an individual paid Otter Pro subscription registered with \u003cstrong\u003edeborah@example.com\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eResult:\u003c/strong\u003e Deborah is migrated to your organization's workspace. Her existing paid subscription is canceled, with any applicable prorated refund handled as part of the migration.\u003c/p\u003e\n\u003ch3 id=\"example-paid-workspace\"\u003eExample 4: Existing multi-member paid workspace\u003c/h3\u003e\n\u003cp\u003e\u003cstrong\u003eScenario:\u003c/strong\u003e Gustavo uses \u003cstrong\u003egustavo@example.com\u003c/strong\u003e and belongs to an existing paid workspace with multiple members.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eResult:\u003c/strong\u003e The existing workspace subscription is canceled, and all members of that workspace are migrated to your organization's domain-captured workspace. Applicable prorated refunds are issued for annual subscriptions.\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e These examples describe automatic Domain Capture. If your organization has enabled the optional admin approval setting, users must be approved by a workspace admin before joining.\u003c/div\u003e\n\u003c/div\u003e\n\u003ch2 id=\"manage-domain-captured-members\"\u003eManage domain-captured members\u003c/h2\u003e\n\u003cp\u003eAfter users have been added to your workspace through Domain Capture, workspace admins can review and manage their membership from the Members page.\u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e64de95c80b836141d1852ef4086c573d\"\u003eSign in to your Otter account as a \u003cstrong\u003eworkspace admin\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"eab10d326206dc07a6b7f9ba71c1a3993\"\u003eNavigate to \u003ca href=\"https://otter.ai/manage-team/team-profile\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eProfile → Manage workspace → Members\u003c/strong\u003e \u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"ee61e8bdc440a7595b8678dd955896e7c\"\u003eReview the members added to your workspace. Users who joined through Domain Capture are identified as \u003cstrong\u003evia Workspace Discovery\u003c/strong\u003e in the \u003cstrong\u003eInvited by\u003c/strong\u003e column.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6da7aca6d14c612c4568a5ad067dbae9\"\u003eManage member access, roles, or membership as needed.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/44631387861399\" alt=\"Otter workspace Members page showing workspace members\" width=\"1598\" height=\"927\"\u003e\u003c/p\u003e\n\u003cp\u003eFor more information about managing members, see \u003ca href=\"https://help.otter.ai/hc/en-us/articles/9157415257239-Managing-team-members-in-a-workspace\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eManage workspace members \u003c/a\u003e.\u003c/p\u003e\n\u003chr\u003e\n\u003ch2 id=\"admin-approval-domain-capture\"\u003eRequire admin approval for Domain Capture (optional)\u003c/h2\u003e\n\u003cp\u003eOrganizations can optionally require workspace admin approval before users with a claimed email domain are allowed to join their workspace.\u003c/p\u003e\n\u003cp\u003eThis setting provides an additional level of control over workspace membership. Instead of joining automatically, users are placed in a pending state until a workspace admin approves or declines their request.\u003c/p\u003e\n\u003cdiv class=\"note plan\"\u003e\n\u003cstrong\u003eAvailability:\u003c/strong\u003e Admin approval is an optional feature that must be enabled by Otter. Contact your \u003cstrong\u003eOtter account manager\u003c/strong\u003e to request this setting for your workspace.\u003c/div\u003e\n\u003cp\u003eWhen admin approval is enabled:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ef6c91a9b82903f6f74ac2b9a95e83548\"\u003e\n\u003cstrong\u003eExisting users:\u003c/strong\u003e Users with accounts matching your claimed domain must be approved before joining your workspace.\u003c/li\u003e\n\u003cli data-list-item-id=\"e5d992a03f6f7cfbc78a051a9674b822c\"\u003e\n\u003cstrong\u003eNew signups:\u003c/strong\u003e New users who register with your claimed domain must be approved before they can access Otter.\u003c/li\u003e\n\u003cli data-list-item-id=\"e14854f77eee88b83b43fd6abdd68b2a9\"\u003e\n\u003cstrong\u003eWorkspace admins:\u003c/strong\u003e Admins can review pending requests and approve or decline each user individually.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e Existing Otter users who already have their own workspace can continue using Otter while their Domain Capture approval request is pending. New users cannot access Otter until their request is approved.\u003c/div\u003e\n\u003ch2 id=\"manage-domain-capture-requests\"\u003eManage Domain Capture join requests\u003c/h2\u003e\n\u003cp\u003eWhen admin approval is enabled, workspace admins can review incoming requests, receive notifications, and approve or decline users who request access through Domain Capture.\u003c/p\u003e\n\u003ch2 class=\"accordion\" id=\"domain-capture-notifications\"\u003e\n\u003cspan class=\"acc-title\"\u003eGet notified of new member requests \u003c/span\u003e\u003cspan class=\"acc-sub\"\u003eReceive notification center alerts and weekly email reminders \u003c/span\u003e\n\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWorkspace admins are notified when users request to join through Domain Capture.\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e86b43fc371a925fdc004302805060666\"\u003e\n\u003cstrong\u003eNotification center:\u003c/strong\u003e Admins can view notifications about pending member requests in Otter.\u003c/li\u003e\n\u003cli data-list-item-id=\"edc2b71223ad409b10cce7c90394460d7\"\u003e\n\u003cstrong\u003eEmail notifications:\u003c/strong\u003e An email is sent to workspace admins on Thursday mornings when there are pending requests. If there are no pending requests, no email is sent.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/44631377117335\" alt=\"Otter notification center showing pending workspace join requests\" width=\"1493\" height=\"659\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"approve-decline-domain-requests\"\u003e\n\u003cspan class=\"acc-title\"\u003eApprove or decline member requests \u003c/span\u003e\u003cspan class=\"acc-sub\"\u003eReview pending users and manage their workspace access \u003c/span\u003e\n\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"ed6811828261b8ea8842f81fc2b71cb1e\"\u003eSign in to Otter as a \u003cstrong\u003eworkspace admin\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e403612af252f946e52434493327f6232\"\u003eNavigate to \u003ca href=\"https://otter.ai/manage-team/team-profile\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eProfile → Manage workspace → Members → Requested\u003c/strong\u003e \u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e600b8ace4e68f1af67d66620bad6b053\"\u003eReview the users requesting access to your workspace.\u003c/li\u003e\n\u003cli data-list-item-id=\"ef70d8dce34ea78e409db3540a0e5bb94\"\u003eSelect \u003cstrong\u003eApprove\u003c/strong\u003e or \u003cstrong\u003eDecline\u003c/strong\u003e for each request.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/44631387862935\" alt=\"Approve or decline pending Domain Capture member requests\" width=\"1598\" height=\"927\"\u003e\u003c/p\u003e\n\u003cp\u003eThe following actions determine what happens to the requesting user:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"eebd737be0d5a37098b1b88c51e2c9cdb\"\u003e\n\u003cstrong\u003eApprove:\u003c/strong\u003e The user is added to your workspace immediately and can begin accessing Otter through your organization.\u003c/li\u003e\n\u003cli data-list-item-id=\"e396ac851787c8b7addf0f71dea691df3\"\u003e\n\u003cstrong\u003eDecline:\u003c/strong\u003e The request is declined. Users subject to deactivation are added to the workspace as deactivated members and cannot access Otter. Existing paid accounts may have different access behavior.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e Bulk approving or declining Domain Capture requests is not currently supported. Each request must be reviewed individually.\u003c/div\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"identify-domain-capture-members\"\u003e\n\u003cspan class=\"acc-title\"\u003eIdentify users added through Domain Capture \u003c/span\u003e\u003cspan class=\"acc-sub\"\u003eFind members added through Workspace Discovery \u003c/span\u003e\n\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eUsers added through Domain Capture are labeled \u003cstrong\u003evia Workspace Discovery\u003c/strong\u003e under the \u003cstrong\u003eInvited by\u003c/strong\u003e column on the Members page.\u003c/p\u003e\n\u003cp\u003eThis allows workspace admins to distinguish users added through Domain Capture from members invited directly by an admin.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/44631377118359\" alt=\"Workspace Discovery label in the Invited by column\" width=\"1277\" height=\"752\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003chr\u003e\n\u003ch2 id=\"faqs\" data-toc-section=\"true\"\u003eFAQs\u003c/h2\u003e\n\u003csection class=\"faq-section\"\u003e\u003ch2 class=\"accordion\" id=\"what-is-domain-capture\"\u003eWhat is Domain Capture in Otter?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eDomain Capture is an organization-level feature that allows a workspace to claim a verified email domain and automatically add existing and new Otter users with matching email addresses to that workspace.\u003c/p\u003e\n\u003cp\u003eThis helps organizations centrally manage member access and consolidate users under their organization's workspace.\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"domain-capture-paid-users\"\u003eDoes Domain Capture include existing paid Otter users?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYes. Domain Capture includes existing paid users whose email addresses match the claimed domain, including individual paid subscribers and users belonging to existing multi-member workspaces.\u003c/p\u003e\n\u003cp\u003eExisting paid workspace subscriptions are canceled as part of the migration. Annual subscriptions receive a prorated refund, and all members of those workspaces are migrated to the domain-captured workspace.\u003c/p\u003e\n\u003cp\u003eContact your \u003cstrong\u003eOtter account manager\u003c/strong\u003e for questions about subscription migrations or refunds.\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"domain-capture-new-users\"\u003eWhat happens when a new user signs up with a claimed domain?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhen a new user signs up for Otter with an email address matching your organization's claimed domain, they are automatically added to your workspace.\u003c/p\u003e\n\u003cp\u003eIf your organization has enabled admin approval, the user must first be approved by a workspace admin before accessing Otter.\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"multiple-domain-capture\"\u003eCan my organization claim more than one email domain?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYes. Organizations can request Domain Capture for multiple email domains. Each domain must be verified before it can be claimed.\u003c/p\u003e\n\u003cp\u003eContact your \u003cstrong\u003eOtter account manager\u003c/strong\u003e to begin the verification and enablement process for additional domains.\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"domain-already-claimed\"\u003eWhat if my organization's domain has already been claimed?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eIf your organization's email domain has already been claimed or you believe it was claimed incorrectly, contact your \u003cstrong\u003eOtter account manager\u003c/strong\u003e for assistance.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"identify-domain-captured-users\"\u003eHow can I identify users who joined through Domain Capture?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWorkspace admins can identify domain-captured users by navigating to \u003cstrong\u003eProfile → Manage workspace → Members\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003eUsers who joined through Domain Capture are labeled \u003cstrong\u003evia Workspace Discovery\u003c/strong\u003e in the \u003cstrong\u003eInvited by\u003c/strong\u003e column.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/44631387864599\" alt=\"Via Workspace Discovery label for domain-captured members\" width=\"867\" height=\"459\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"domain-capture-approval-required\"\u003eIs admin approval required for Domain Capture?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eNo. Admin approval is an optional feature. By default, users with a matching email domain are automatically added to your organization's workspace.\u003c/p\u003e\n\u003cp\u003eIf admin approval is enabled, users must be approved by a workspace admin before joining. Contact your \u003cstrong\u003eOtter account manager\u003c/strong\u003e to request this feature.\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"domain-capture-pending-request\"\u003eWhat happens while a Domain Capture request is pending?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhen admin approval is enabled, users must wait for a workspace admin to approve their request.\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ef1e62840b4f4be8c9fcaa62dc5e66746\"\u003e\n\u003cstrong\u003eExisting users:\u003c/strong\u003e Users who already have their own Otter workspace can continue using Otter while their request is pending.\u003c/li\u003e\n\u003cli data-list-item-id=\"e5bf272d475429b6076ea34ad14ed9df4\"\u003e\n\u003cstrong\u003eNew users:\u003c/strong\u003e Users who sign up after Domain Capture is enabled cannot access Otter until their request is approved.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eNew users attempting to sign in before approval may see an account deactivation message.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/44631377119895\" alt=\"Account deactivation message displayed while Domain Capture approval is pending\" width=\"864\" height=\"919\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"approve-domain-capture-request\"\u003eWhat happens when a workspace admin approves a request?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhen a workspace admin approves a Domain Capture request, the user is immediately added to the organization's workspace as a paid member and can begin using Otter.\u003c/p\u003e\n\u003cp\u003eDepending on your organization's plan and contract, adding members may result in additional charges. Contact your \u003cstrong\u003eOtter account manager\u003c/strong\u003e for details about your workspace's licensing and billing terms.\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"decline-domain-capture-request\"\u003eWhat happens when a workspace admin declines a request?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWhen a workspace admin declines a Domain Capture request, the result depends on the user's existing account status.\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e80bf4fb72b6c23fe1816ffba6e31c614\"\u003e\n\u003cstrong\u003eExisting paid users:\u003c/strong\u003e Existing paid accounts may retain access to their current Otter workspace.\u003c/li\u003e\n\u003cli data-list-item-id=\"ec25fc78fb6f3d33e94454808cb59e452\"\u003e\n\u003cstrong\u003eExisting Basic users:\u003c/strong\u003e Users are added to the Enterprise workspace as deactivated members and do not consume a paid seat.\u003c/li\u003e\n\u003cli data-list-item-id=\"ec7ab0a6d6855f7f4b67dbcf3eca7cedd\"\u003e\n\u003cstrong\u003eNew signups:\u003c/strong\u003e Users are added to the workspace in a deactivated state and cannot log in to Otter.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/44631387866263\" alt=\"Domain Capture declined request and deactivated member status\" width=\"5540\" height=\"1198\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"bulk-approve-domain-capture\"\u003eCan I bulk approve or decline Domain Capture requests?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eNo. Bulk approval and bulk decline are not currently supported. Workspace admins must approve or decline each pending Domain Capture request individually under \u003cstrong\u003eManage workspace → Members → Requested\u003c/strong\u003e.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"domain-capture-notification-email\"\u003eHow are workspace admins notified of pending requests?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWorkspace admins receive notifications through Otter's notification center. A weekly email reminder is also sent on Thursday mornings when pending requests exist.\u003c/p\u003e\n\u003cp\u003eIf there are no pending requests, no weekly reminder email is sent.\u003c/p\u003e\n\u003c/div\u003e\u003c/section\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"through Domain Capture, their current \u003cem\u003esubscriptions\u003c/em\u003e will be \u003cem\u003ecanceled\u003c/em\u003e. Annual \u003cem\u003esubscriptions\u003c/em\u003e will receive a prorated refund, and","result_type":"article"},{"id":360047870454,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/360047870454.json","html_url":"https://help.otter.ai/hc/en-us/articles/360047870454-Delete-your-Otter-account","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-1215,"vote_count":1941,"upvote_count":363,"downvote_count":1578,"section_id":360008279313,"created_at":"2020-05-17T07:11:27Z","updated_at":"2026-10-31T17:39:23Z","name":"Delete your Otter account","title":"Delete your Otter account","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-10T20:55:44Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":[],"label_names":["delete account","terminate","Plan repackaging Pro","Plan repackaging Basic","Update","delete","account","remove otter","can't delete workspace","can't contact admin","can't delete error","delete missing","restore deleted account","cannot delete account as you are the owner","can't delete account","no admin","no owner","no delete button","recover account","please contact support to handle deletion of your business account","delete otter","delete account is gone"],"body":"\u003cp\u003eAs part of putting you in control of your \u003ca href=\"https://otter.ai/privacy-security\" target=\"_blank\" rel=\"noopener noreferrer\"\u003edata and privacy\u003c/a\u003e, Otter gives you the ability to permanently delete your account. When your account is deleted, the account details, conversations, and data associated with your account are permanently deleted from Otter’s servers.\u003c/p\u003e\u003cdiv class=\"note warning\"\u003e\n\u003cstrong\u003eWarning:\u003c/strong\u003e Deleting your account is completely permanent and will delete all conversations, settings, and account. Conversations shared with people or Channels will not be accessible after deletion. \u003cstrong\u003eOtter is not able to recover deleted accounts or conversations\u003c/strong\u003e.\u003c/div\u003e\u003ch2 id=\"h_01JS2JG7C1D33AM2T4DN2A4QBP\"\u003e➡️ Before deleting\u003c/h2\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e251d78b302028a170076fa761e716ebb\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/12906714508823-Stop-OtterPilot-from-automatically-joining-your-meetings\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eTurn off Otter Notetaker auto-join.\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ea92bf99288c562c90c8b6ac9b014e6db\"\u003e\n\u003ca href=\"https://help.otter.ai/hc/en-us/articles/12905677109655-How-to-disconnect-your-calendar-in-Otter\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eDisconnect your calendar\u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e0836bd9b39b8431abba8d719fc675739\"\u003e\n\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eExport your conversations to a text or audio file\u003c/a\u003e to save any conversations you currently need or expect to need.\u003c/li\u003e\n\u003cli data-list-item-id=\"e1f2188cfc93b52eb7174fff1afb3e540\"\u003eReview your subscription and cancel. When deleting, all paid subscriptions are forfeited. \u003c/li\u003e\n\u003c/ol\u003e\u003cdiv class=\"otter-device-tabs\"\u003e\n\u003cdiv class=\"otter-device-tabs__nav\"\u003e\n\u003cbutton class=\"otter-device-tab is active\" data-tab=\"desktop\" type=\"button\"\u003e\n      💻 Desktop/Web\n    \u003c/button\u003e \u003cbutton class=\"otter-device-tab\" data-tab=\"mobile\" type=\"button\"\u003e\n      📱 Mobile\n    \u003c/button\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-device-tabs__panel is-active\" data-tab=\"desktop\"\u003e\n\u003ch2 id=\"h_01KTPT2F4CF2TCF7G1K3FDVMR3\"\u003eDelete your account\u003c/h2\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eThe \u003cstrong\u003eDelete account \u003c/strong\u003eoption is available only when you are the only user in your workspace. If you are an admin or part of a multi-space workspace, contact your admin.\u003c/div\u003e\n\u003cdiv class=\"hc-video hc-video--background\"\u003e\n  \u003ciframe class=\"js-vimeo-video\" src=\"https://player.vimeo.com/video/1200239092?autoplay=1\u0026amp;loop=1\u0026amp;controls=1\" frameborder=\"0\" allow=\"autoplay; fullscreen\"\u003e\n  \u003c/iframe\u003e\n\u003c/div\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"eee0e20c9907a48f7191f73cf9ad943cc\"\u003e\n\u003cp\u003eGo to \u003ca href=\"https://otter.ai/setting\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eAccount Settings → General\u003c/strong\u003e\u003c/a\u003e, scroll to the bottom,\u003cstrong\u003e \u003c/strong\u003eand click \u003cstrong\u003eDelete account\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41128398876567\" width=\"1724\" height=\"984\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ebaa810e2651ad0560584e6a7f93a5d4f\"\u003e\n\u003cp\u003eEnter your password and click \u003cstrong\u003eVerify and continue\u003c/strong\u003e.\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eDepending on how you created your account, account verification may be through a different platform (e.g., Google, Microsoft, Apple sign-in).\u003c/div\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41128398876951\" width=\"1868\" height=\"706\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"eb6c4d40f4f43adbc3e1e9b4fbc596814\"\u003e\n\u003cp\u003eCarefully review the pop-up and click \u003cstrong\u003eDelete account\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41128398877079\" width=\"866\" height=\"496\"\u003e\u003c/p\u003e\n\u003cp\u003e4. Your Otter account has been permanently deleted.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-device-tabs__panel\" data-tab=\"mobile\"\u003e\n\u003ch2 id=\"h_01KTPV92S6XBV3NFX1T1EJT61F\"\u003eDelete your account on mobile\u003c/h2\u003e\n\u003cp\u003eThere may be scenarios in which you cannot delete your account through the mobile app. If you run into any errors, we recommend \u003ca href=\"#h_01KTPT2F4CF2TCF7G1K3FDVMR3\"\u003edeleting your account on a web browser\u003c/a\u003e. \u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eThe \u003cstrong\u003eDelete account \u003c/strong\u003eoption is available only when you are the only user in your workspace. If you are an admin or part of a multi-space workspace, contact your admin. \u003c/div\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e5654a3e591daade981b19ed4a082a1dd\"\u003e\n\u003cp\u003eTap \u003cstrong\u003eAccount → Account Settings.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 659/1342; width: 50%;\" src=\"https://help.otter.ai/hc/article_attachments/41128384618263\" width=\"659\" height=\"1342\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ef9e473996443cff1b5da5bb2b9c1efa0\"\u003e\n\u003cp\u003eScroll down and tap \u003cstrong\u003eDelete account.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 660/1343; width: 50%;\" src=\"https://help.otter.ai/hc/article_attachments/41128398878615\" width=\"660\" height=\"1343\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e9b22d204663ef4a6e3f228e3cc7a689c\"\u003e\n\u003cp\u003eVerify your credentials. Depending on how you originally created your account, verify through the associated method. Tap \u003cstrong\u003eVerify and continue\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41128384619671\" width=\"3789\" height=\"1574\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"efbff0d2415d19a364a5e25ba13edc2f4\"\u003e\n\u003cp\u003eCarefully read through the pop-up. Tap \u003cstrong\u003eDelete account permanently\u003c/strong\u003e to proceed with immediately deleting your account.\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 660/1343; width: 50%;\" src=\"https://help.otter.ai/hc/article_attachments/41128384620695\" width=\"660\" height=\"1343\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e97e4c0177d53ecabec8cb366c96f38e9\"\u003e Your Otter account has been permanently deleted.\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003chr\u003e\n\u003ch2 id=\"h_01KTQ2KQ4PY47YEZ3PS0W2MA3F\"\u003eWhy is the \"Delete account\" option is missing\u003c/h2\u003e\n\u003cp\u003eThere are several reasons why the \u003cstrong\u003eDelete account\u003c/strong\u003e option may not appear in your account settings. To help prevent accidental data loss, Otter may hide this option based on your account type, subscription, or workspace membership. Review the scenarios below to identify your situation and learn what steps are required before you can delete your account.\u003c/p\u003e\n\u003ch3 class=\"accordion\" id=\"h_01KTQ2SVHVHHAPNSC9RC49PC63\"\u003e\n\u003cspan class=\"acc-title\"\u003eYou are a member or admin of a workspace\u003c/span\u003e \u003cspan class=\"acc-sub\"\u003eThe Delete account option is not available for users who belong to a workspace with two or more members. Review this section to learn the requirements for deleting your account\u003c/span\u003e\n\u003c/h3\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you are part of a workspace that has 2 or more members, the \u003cstrong\u003eDelete account \u003c/strong\u003eoption is hidden. For members or admins of a workspace, \u003cstrong\u003econtact the workspace owner to have your account deleted\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e➡️ Have the workspace owner follow our \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047870454\" target=\"_blank\" rel=\"noopener noreferrer\"\u003einstructions on deleting a member.\u003c/a\u003e  \u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1253/880; width: 76.64%;\" src=\"https://help.otter.ai/hc/article_attachments/41128398882839\" width=\"1253\" height=\"880\"\u003e\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eIf you are an admin in a workspace, contact the owner or another admin to have your account deleted. Your \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123433\" target=\"_blank\" rel=\"noopener noreferrer\"\u003erole will need to be downgraded\u003c/a\u003e to member before another admin or owner can delete your account. \u003c/div\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41128398883607\" width=\"3358\" height=\"1158\"\u003e\u003c/p\u003e\n\u003ch4 id=\"h_01KTS8CETXXH2J80DP3E86WZ5Q\"\u003e\u003cstrong\u003eFind the owner of your workspace\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003eThe workspace owner's contact info can be found in the workspace indicated by the role \u003cstrong\u003eOwner\u003c/strong\u003e or \u003cstrong\u003eManaged by. \u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1686/980; width: 79.93%;\" src=\"https://help.otter.ai/hc/article_attachments/41128398885399\" width=\"1686\" height=\"980\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003ch3 class=\"accordion\" id=\"h_01KTS6SSH4BAAFZZKFGJBVTJJN\"\u003e\n\u003cspan class=\"acc-title\"\u003eYou are the owner of a workspace\u003c/span\u003e \u003cspan class=\"acc-sub\"\u003eWorkspace owners must remove, deactivate, or delete all other workspace members before they can delete their own account\u003c/span\u003e\n\u003c/h3\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eAs the owner of a workspace, you cannot delete your account if your workspace has 2 or more members (including yourself). Check how many users you have in \u003ca href=\"https://otter.ai/manage-team/team-profile\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eManage workspace\u003c/a\u003e. To delete your account, follow these steps:\u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e5d8d33082ae1fdf18d1e8f429bdcda49\"\u003e\n\u003ca href=\"https://help.otter.ai/hc/en-us/articles/9157415257239\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eRemove or delete all users from your workspace\u003c/a\u003e. \u003c/li\u003e\n\u003cli data-list-item-id=\"e054ab57c75b5dfc546bd73f86e2e9a8f\"\u003eOnce you are the only user remaining in your workspace, follow our \u003ca href=\"#h_01KTPT2F4CF2TCF7G1K3FDVMR3\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eDelete your account steps\u003c/a\u003e. \u003c/li\u003e\n\u003c/ol\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eDeactivated users must be removed or deleted. No users can remain in your workspace.\u003c/div\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41128384625047\" width=\"3459\" height=\"2318\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003chr\u003e\n\u003ch2 id=\"h_01JS2JNSW9K3HK9RJJ0J8NMSP7\" data-faqs-heading=\"true\"\u003eFAQs\u003c/h2\u003e\n\u003cdiv data-toc-skip-children=\"true\"\u003e\u003csection class=\"faq-section\"\u003e\u003ch2 class=\"accordion\" id=\"h_01JS2JNSW9PEK6H25PMYB5VDNW\"\u003eI don’t see the \"delete account\" option. Why is it missing?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eIf you don’t see the ‘delete account’ option, you may be in a workspace with 2 or more members. \u003ca href=\"#h_01KTQ2KQ4PY47YEZ3PS0W2MA3F\"\u003eLearn more about why the delete account option may be missing\u003c/a\u003e.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01JS2JNSW960HJYYXSV6C27EYJ\"\u003eCan I recover or restore my deleted account?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eNo. A deleted account is permanent and irreversible and can not be recovered or restored.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01JS2JNSW9HWNQE01S6G4A99AB\"\u003eWhat happens to my conversations when my account is deleted?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eWhen your account is deleted, all of your conversations are permanently deleted as well. Deleted conversations are not recoverable.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01JS2JNSW94KYFFZPDNR8DYYB5\"\u003eWhat happens to the conversations that I've shared with others?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eAny conversations that you've shared with others are permanently deleted. They can no longer be accessed by others.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01JS2JNSW9MFHXF6GQKJVRCZ30\"\u003eWhat happens to my subscriptions?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eSubscriptions are canceled and forfeited if you choose to delete your account before the end of the billing cycle. Review our \u003ca href=\"https://otter.ai/terms-of-service\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eTerms of Service\u003c/a\u003e for more information. \u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01JS2JNSW9F1CQ57895BPYX71B\"\u003eIf I delete the mobile app, will it also delete my Otter account?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eNo. Deleting the mobile app does not delete your Otter account. You must \u003ca href=\"#h_01KTPV92S6XBV3NFX1T1EJT61F\"\u003efollow the steps in this article\u003c/a\u003e to delete your Otter account. \u003c/p\u003e\n\u003cp\u003eDeleting the mobile app does not cancel your Otter subscription if you purchased through the Apple App Store or Google Play Store. Make sure you cancel your subscription through the associated platform. \u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01JS2JNSW993P0VECSA00HENC7\"\u003eIs my email info deleted?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eEven after account deletion, we will retain certain limited account information, such as email, solely for accounting and administrative purposes.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KTSEFCB3T3MNWY8M89CSCA9H\"\u003eHow do I leave a workspace so I can delete my account?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you’re a workspace member, \u003ca href=\"https://help.otter.ai/hc/en-us/articles/9157415257239\" target=\"_blank\" rel=\"noopener noreferrer\"\u003econtact your workspace admin and ask them to delete your account or to remove your access\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003eOnce you’re no longer part of the workspace, the \u003cstrong\u003eDelete account\u003c/strong\u003e option may become available. \u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KTSEDKVTB6XD9YRY7W9KAX3G\"\u003eDo deactivated users need to be removed or deleted?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eYes. Deactivated users in your workspace must be removed or deleted before you can delete your account if you are the owner of a workspace. \u003ca href=\"https://help.otter.ai/hc/en-us/articles/9157415257239\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eLearn more about removing or deleting your workspace members\u003c/a\u003e.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01JS2JNSWAZXX1WSK3N0DT0BJK\"\u003eHow to fix the error \"Please contact support to handle deletion of your account\"?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you encounter the \"Please contact support to handle deletion of your account\" message on mobile while trying to delete your account, review why the \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047870454\" target=\"_blank\" rel=\"noopener noreferrer\"\u003edelete account option is missing\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003eIf you continue to experience issues, please \u003ca href=\"https://help.otter.ai/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener noreferrer\"\u003econtact our Otter support team\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41128384625303\" width=\"2582\" height=\"1650\"\u003e\u003c/p\u003e\n\u003c/div\u003e\u003c/section\u003e\u003c/div\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"accessed by others. What happens to my \u003cem\u003esubscriptions\u003c/em\u003e? \u003cem\u003eSubscriptions\u003c/em\u003e are \u003cem\u003ecanceled\u003c/em\u003e and forfeited if you choose to delete your","result_type":"article"},{"id":4402467517847,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/4402467517847.json","html_url":"https://help.otter.ai/hc/en-us/articles/4402467517847-Student-Teacher-discount-program-for-the-Pro-plan","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-154,"vote_count":606,"upvote_count":226,"downvote_count":380,"section_id":16090015274903,"created_at":"2021-06-10T19:46:30Z","updated_at":"2026-10-14T01:22:19Z","name":"Student \u0026 Teacher discount program for the Pro plan","title":"Student \u0026 Teacher discount program for the Pro plan","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-04-18T01:06:31Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":[],"label_names":["education","education discount","student discount","teacher discount"],"body":"\u003cp\u003e\u003cspan\u003eThe Student \u0026amp; Teacher program offers a discount on our \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ePro monthly or annual plan\u003c/a\u003e\u003c/span\u003e\u003cspan\u003e for individuals. \u003c/span\u003e\u003cspan\u003eThis program only applies to the Pro individual plan. \u003ca href=\"https://otter.ai/edu\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eLearn more about Otter for Education\u003c/a\u003e if you want to purchase an Otter license for your entire school.\u003c/span\u003e\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/14365647347863\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eWorkspace features\u003c/a\u003e are not available as part of the Student \u0026amp; Teacher program. To take advantage of our Workspace features, \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003epurchase a regular plan\u003c/a\u003e.\u003cspan\u003e\u003c/span\u003e\n\u003c/div\u003e\n\u003ch2 id=\"h_01HA2RK8ZQMC6FXED51MF8JF5D\"\u003e\u003cstrong\u003eWho qualifies\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan\u003eIndividual students, faculty members, and full-time staff are eligible for the discount if they belong to one of the following:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eNonprofit educational institutions\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eAccredited primary, secondary, and tertiary institutions*\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003eSchool districts and regional service agencies**\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-font-size-small\"\u003e\u003cspan\u003e*Affiliated hospitals, medical centers, and patient care facilities are ineligible.\u003cbr\u003e**Federal and state (or equivalent) government offices, such as Departments of Education, are ineligible.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01HA2RK8ZQFABBBA13YXW6KT45\"\u003e\u003cstrong\u003eHow to purchase\u003c/strong\u003e\u003c/h2\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eIf you want to take advantage of this plan, but are part of a Workspace, please have your admin \u003ca href=\"https://help.otter.ai/hc/en-us/articles/9158099972119\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eremove you from the Workspace first\u003c/a\u003e or \u003ca href=\"https://help.otter.ai/hc/en-us/articles/4419758755095\" target=\"_blank\" rel=\"noopener noreferrer\"\u003erevert your Workspace back to a Basic individual account\u003c/a\u003e. You will not be able to proceed with purchasing if you are part of a Workspace.\u003c/div\u003e\n\u003cp\u003eIf you're not using Otter yet, you'll need to \u003ca href=\"https://otter.ai/signup\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esign up for the free Basic plan\u003c/a\u003e first using your school's email address (e.g., john.smith@stanford.edu). If you're already using Otter, follow the steps below.\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003ca href=\"https://otter.ai/signin\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSign in to your Otter.ai account\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eClick your profile in the upper left corner.\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\n\u003cspan\u003eClick the\u003cspan\u003e \u003c/span\u003e\u003cstrong\u003eUpgrade plan\u003c/strong\u003e\u003cspan\u003e \u003c/span\u003elink. Or click\u003cspan\u003e \u003c/span\u003e\u003cstrong\u003eAccount settings\u003cspan\u003e \u003c/span\u003e\u003c/strong\u003eand c\u003c/span\u003e\u003cspan\u003elick the\u003cspan\u003e \u003c/span\u003e\u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003ePlan\u003c/strong\u003e\u003c/a\u003e tab.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli\u003eClick the \u003cstrong\u003eStudent \u0026amp; Teacher Discount\u003c/strong\u003e link under the plan columns. \u003cbr\u003e\u003cstrong\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/22886076578967\" alt=\"student \u0026amp; teacher discount.png\" width=\"521\" height=\"345\"\u003e\u003c/strong\u003e\u003cbr\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip:\u003c/strong\u003e If you are not using your school's email address, you can update your email address in \u003ca href=\"https://otter.ai/setting\" target=\"_blank\" rel=\"noopener\"\u003eAccount Settings \u0026gt; General \u0026gt; Profile\u003c/a\u003e to proceed.\u003c/div\u003e\n\u003c/li\u003e\n\u003cli\u003eProceed through the checkout process to complete the purchase. \u003c/li\u003e\n\u003c/ol\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e If your school's email address domain does not end with .edu, you won't be able to proceed. Please\u003cspan\u003e contact our \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter Support Team\u003c/a\u003e\u003c/span\u003e\u003cspan\u003e for assistance. We may request documents confirming your accredited status, such as a letter from your school's central administration. \u003c/span\u003e\u003cspan\u003eOur team will review your request and respond as quickly as we can.\u003c/span\u003e\n\u003c/div\u003e\n\u003ch2 id=\"h_01HA2RK8ZQRTAE7T6696ZQ2N1E\"\u003e\u003cstrong\u003eBilling information\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan\u003eAccounts on the free Basic plan using their school's email address will be able to upgrade right away and your discount will be applied at checkout. For those already on a paid plan, you'll need to \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360048593573\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ecancel your subscription\u003c/a\u003e first. \u003c/span\u003e\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e The form of payment we accept at this time is using a credit card. \u003cspan\u003eFor accounts already on a paid plan, refunds for \u003ca href=\"https://otter.ai/terms-of-service\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eprior subscription fees are not offered\u003c/a\u003e. We cannot provide vendor or payment forms, invoices or purchase orders, portals, or agreements at this time.\u003c/span\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"For those already on a paid plan, you'll need to \u003cem\u003ecancel\u003c/em\u003e your \u003cem\u003esubscription\u003c/em\u003e first. Note: The form of payment we accept","result_type":"article"},{"id":42007027609879,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/42007027609879.json","html_url":"https://help.otter.ai/hc/en-us/articles/42007027609879-Workspace-Admin-Logs","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":42042342382231,"created_at":"2026-07-16T17:34:54Z","updated_at":"2026-10-01T19:52:37Z","name":"Workspace Admin Logs","title":"Workspace Admin Logs","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-01T19:52:37Z","user_segment_id":null,"permission_group_id":3069674,"content_tag_ids":[],"label_names":["activity log","download admin activity","export logs","admin events","tracking","workspace management","download logs","admin logs","track activity","who did this","workspace activity","administrative logs","admin download","export activity","logging events","workspace events","who invited","admin log csv","csv admin","excel admin","excel logs","google sheet","log activity"],"body":"\u003cp\u003e\u003cstrong\u003eWorkspace Admin Logs\u003c/strong\u003e help \u003cstrong\u003eBusiness\u003c/strong\u003e and \u003cstrong\u003eEnterprise\u003c/strong\u003e admins monitor activity across their workspace. Review events performed by both \u003cstrong\u003eadmins and members\u003c/strong\u003e, including member management, workspace settings, security changes, recording policies, and other workspace-related actions. You can export the log as a \u003cstrong\u003eCSV file\u003c/strong\u003e for auditing, compliance, troubleshooting, and reporting.\u003c/p\u003e\u003cdiv class=\"note plan\"\u003e\n\u003cstrong\u003ePlan:\u003c/strong\u003e Workspace admin logs are available on the \u003cstrong\u003eBusiness\u003c/strong\u003e and \u003cstrong\u003eEnterprise\u003c/strong\u003e plans. See our \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003epricing page\u003c/strong\u003e\u003c/a\u003e for the latest plan information.\u003c/div\u003e\u003cdiv data-toc-children=\"true\"\u003e\n\u003ch2 id=\"view-and-export-admin-logs\"\u003eView and export workspace admin logs\u003c/h2\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eRequired: \u003c/strong\u003eOnly users with \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123433\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eadmin\u003c/a\u003e permissions can download activity logs. \u003c/div\u003e\n\u003cp\u003eGo to \u003ca href=\"https://otter.ai/manage-team/team-profile\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eManage Workspace\u003c/strong\u003e\u003c/a\u003e, then click \u003cstrong\u003eDownload Admin Logs\u003c/strong\u003e in the upper-left corner to export your workspace admin logs as a \u003cstrong\u003eCSV file\u003c/strong\u003e. You can open the file in a spreadsheet application, such as Microsoft Excel or Google Sheets, to review activity, create reports, analyze trends, or maintain audit records.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/42041305493271\" width=\"2081\" height=\"1089\"\u003e\u003c/p\u003e\n\u003ch2 id=\"what-activity-is-logged\"\u003eWhat activity is logged?\u003c/h2\u003e\n\u003cp\u003eWorkspace Admin Logs record \u003cstrong\u003eworkspace-related activity\u003c/strong\u003e performed by both \u003cstrong\u003eadmins and members\u003c/strong\u003e. This includes actions that affect your workspace, such as member management, workspace settings, security policies, and other shared resources. Individual account activity, such as changes to a user’s personal account settings, is not included.\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e Although the CSV columns are labeled \u003cstrong\u003eAdmin\u003c/strong\u003e, workspace admin logs also record eligible workspace-related activities performed by members, such as inviting other users.\u003c/div\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/42042189670679\" width=\"1606\" height=\"1118\"\u003e\u003c/p\u003e\n\u003ch3 id=\"h_01KXM2VNK5NAVZKWTYKJS01K7B\"\u003e\u003cstrong\u003eWorkspace activities\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eActivities performed within your workspace, including:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"ef8643f7f405e4d09cbd84fbf203252c7\"\u003eAdding, removing, deactivating, and reactivating members\u003c/li\u003e\n\u003cli data-list-item-id=\"e90b8c2d06343193c76fea27d3b5a5bbd\"\u003eChanging member roles, including assigning or transferring the \u003cstrong\u003eOwner\u003c/strong\u003e role\u003c/li\u003e\n\u003cli data-list-item-id=\"eaa309c74bd6a7e29976029931ca5a992\"\u003eAccepting or declining workspace join requests\u003c/li\u003e\n\u003cli data-list-item-id=\"e8d62a1491703c00d107715c6defd3327\"\u003eUpdating workspace settings and security preferences\u003c/li\u003e\n\u003cli data-list-item-id=\"e760659b79973dc9f607778162394640d\"\u003eUpdating the workspace subscription\u003c/li\u003e\n\u003cli data-list-item-id=\"e179a3c906622924cca0394971ea105ef\"\u003eCanceling the workspace subscription\u003c/li\u003e\n\u003cli data-list-item-id=\"ec0e0d6bf8eb9d106258ec304225848aa\"\u003eDeleting member accounts\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"h_01KXM2RJY5WP1DWA978BZG7KM3\"\u003e\u003cstrong\u003eSecurity \u0026amp; authentication\u003c/strong\u003e\u003c/h3\u003e\n\u003cul\u003e\u003cli data-list-item-id=\"ee152258d028346ef22f756f211126baf\"\u003eTurn Two-Factor Authentication (2FA) on or off\u003c/li\u003e\u003c/ul\u003e\n\u003ch3 id=\"h_01KXM2RJY66JRJADZTX567PGFA\"\u003e\u003cstrong\u003eWorkspace settings\u003c/strong\u003e\u003c/h3\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e31a01cd7f869e5d2e42210b24a9e7337\"\u003eTurn Social Sharing on or off\u003c/li\u003e\n\u003cli data-list-item-id=\"e8e7dd83cd41fef594e42dd72506e7b94\"\u003eEnable or disable pre-recording email notifications\u003c/li\u003e\n\u003cli data-list-item-id=\"e8f425f44d033fbb4f8c47c2f2cd8d9ea\"\u003eEnable or disable the \u003cstrong\u003ePrevent guests and viewers from selecting and copying text\u003c/strong\u003e setting\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e The examples listed are not a complete list of logged events. The activities recorded depend on your workspace configuration, enabled features, and subscription plan. Business and Enterprise workspaces may have different available events depending on the features and admin controls enabled.\u003c/div\u003e\n\u003ch2 id=\"h_01KXS1VV8NK3SQQEN03325E0YG\"\u003eEnterprise-specific logged activities ✨\u003c/h2\u003e\n\u003cp\u003eEnterprise workspaces may include additional admin log events depending on the \u003cstrong\u003eEnterprise features\u003c/strong\u003e and \u003cstrong\u003eadmin controls\u003c/strong\u003e enabled for your organization. For example, actions related to recording policies, Notetaker management, SSO settings, and other Enterprise-specific controls may appear in your logs.\u003c/p\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eRelated article:\u003c/strong\u003e See \u003ca href=\"https://help.otter.ai/hc/en-us/articles/13352505516695\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eEnterprise Admin Controls Overview\u003c/strong\u003e\u003c/a\u003e to learn more about the Enterprise features and workspace policies that can generate additional admin log events.\u003c/div\u003e\n\u003ch2 id=\"h_01KXRX849499C31A5VN27VY3CB\" data-toc-section=\"true\" data-faqs-heading=\"true\"\u003eFAQs\u003c/h2\u003e\n\u003cdiv data-toc-skip-children=\"false\"\u003e\u003csection class=\"faq-section\"\u003e\u003ch2 class=\"accordion\" id=\"h_01KXS0TM20H5R1PHG9A04F71F0\"\u003eWhy is the Download Admin Logs option missing? \u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eOnly workspace admins can download workspace admin logs. If you’re an admin and the \u003cstrong\u003eDownload Admin Logs\u003c/strong\u003e option is still unavailable, verify that your workspace is on the \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eBusiness or Enterprise plan\u003c/a\u003e, as the feature isn’t available on lower-tier plans.\u003c/p\u003e\n\u003cp\u003eIf you continue to run into issues, \u003ca href=\"https://help.otter.ai/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener noreferrer\"\u003econtact our Otter support team\u003c/a\u003e.\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KXS0VT133B0M9D20HQZF3B33\"\u003eCan members view or download workspace admin logs?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eNo. Only workspace admins with the appropriate permissions can view and download workspace admin logs.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KXS0W14FXPZQ8GXV3GBD2K0T\"\u003eWhat information is included in a workspace admin log?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eEach log entry records the action performed, who performed it, and when it occurred. Depending on the event, additional details may be included, such as the affected member, workspace setting, or policy that changed.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KXS0WD187WXE0R22XC6T4Y74\"\u003eDo workspace admin logs include member activity?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eYes. Workspace admin logs record workspace-related actions performed by both admins and members. For example, if a member invites another member (when permitted), that activity is recorded in the log.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KXS0WN7Q8N73W0YFCP5BZG5Y\"\u003eAre personal account changes included in workspace admin logs?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eNo. Workspace Admin Logs only record actions that affect the workspace. Changes made to an individual’s personal account or profile are not included.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KXS0X02NAEM4C9R4SR45524A\"\u003eWhy don’t I see a specific action in my workspace admin logs?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eNot every action is recorded. The events available in workspace admin logs depend on your subscription plan, enabled features, workspace configuration, and the type of activity performed.\u003c/p\u003e\n\u003cp\u003eIf you have a specific question about an action or event, please \u003ca href=\"https://help.otter.ai/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003econtact our Otter support team.\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KXS0Y95STMWA8G8AD3ZHKBN6\"\u003eDo Enterprise workspaces record additional events?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eYes. Enterprise workspaces may record additional events based on the Enterprise features and admin controls enabled for the workspace. This can include actions related to security policies, recording controls, directory synchronization, Notetaker management, and other Enterprise-specific features.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KXS2C44F34BT6D2T4K2ZFBGQ\"\u003eWhat other workspace activity can I track in Otter?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eIn addition to \u003cstrong\u003eworkspace admin logs\u003c/strong\u003e, admins can use \u003ca href=\"https://help.otter.ai/hc/en-us/articles/15870381624087\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eWorkspace Analytics\u003c/strong\u003e\u003c/a\u003e to monitor workspace usage and member activity. Analytics provide insights into metrics such as active members, conversations, AI Chats, recording activity, and other workspace usage trends.\u003c/p\u003e\u003c/div\u003e\u003c/section\u003e\u003c/div\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"preferences Updating the workspace \u003cem\u003esubscription\u003c/em\u003e \u003cem\u003eCanceling\u003c/em\u003e the workspace \u003cem\u003esubscription\u003c/em\u003e Deleting member accounts Security","result_type":"article"},{"id":8560997752983,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/8560997752983.json","html_url":"https://help.otter.ai/hc/en-us/articles/8560997752983-Update-add-or-delete-your-payment-method","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":-165,"vote_count":201,"upvote_count":18,"downvote_count":183,"section_id":360008279333,"created_at":"2022-08-31T18:43:19Z","updated_at":"2026-09-08T00:57:37Z","name":"Update, add, or delete your payment method","title":"Update, add, or delete your payment method","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-15T00:56:04Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":["01GV3YKCHB24B3FBT71KGRV8SJ"],"label_names":["subscription","credit card","payment","payment method","update card","update billing","remove card","card","delete card","add new","add new credit card","delete all cards","card on file","make a new card default","remove credit card","update expired card","expired card","remove all cards"],"body":"\u003cp\u003eManage the payment information for your Otter purchases, including subscriptions, changes, and additional licenses. The primary card on file will be used for all purchases.\u003c/p\u003e\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eIf you are part of a Workspace, only an \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123433\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eadmin\u003c/a\u003e can access and manage the payment methods. Contact your Otter Admin to manage billing information.\u003c/div\u003e\u003ch2 id=\"h_01HBF0WC66BSWPGQDBWAR4ZT8X\"\u003eManage your payment information\u003c/h2\u003e\u003cp\u003eManage all of your payment details on the Billing page.\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e02006b12b67135d41f2c300e45c29346\"\u003e\n\u003ca href=\"https://otter.ai/signin\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSign in to Otter.ai\u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e3598eb5aecdef5d53a1974d0cf07dd9e\"\u003e\n\u003cp\u003eClick on your \u003cstrong\u003eprofile\u003c/strong\u003e in the upper left corner and select \u003cstrong\u003eAccount Settings. \u003c/strong\u003eClick the \u003ca href=\"https://otter.ai/setting/plan\"\u003e\u003cstrong\u003eBilling\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e \u003c/strong\u003etab.\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eIf you do not yet see this option, click \u003cstrong\u003ePlans \u003c/strong\u003efirst to view the billing tab.\u003c/div\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/36352741608343\" width=\"1596\" height=\"850\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e35186e136aebc1d18890aa4ab73f6734\"\u003eScroll down to the \u003cstrong\u003ePayment Method \u003c/strong\u003esection.\u003cbr\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/36352741609495\" width=\"1190\" height=\"493\"\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip: \u003c/strong\u003eYou can \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360048593513\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eview and download all of your receipts\u003c/a\u003e on the billing page!\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01KA2CHJPZVSRET6GMBJNCWAVW\"\u003eAdd a new payment method\u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eAdd a new credit card to use for future payments. \u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e18a41e7f6668a1454026ab7855c5a829\"\u003e\n\u003ca href=\"#h_01HBF0WC66BSWPGQDBWAR4ZT8X\"\u003eFollow the steps above to navigate to the Billing page\u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e035aff6439b9123989573f535714c694\"\u003eClick \u003cstrong\u003eAdd \u003c/strong\u003enext to \u003cstrong\u003ePayment Method.\u003c/strong\u003e\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1207/363; width: 75.44%;\" src=\"https://help.otter.ai/hc/article_attachments/36352756778007\" width=\"1207\" height=\"363\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e31e19fd9bb3f38a884733c9dfe0b4491\"\u003e\n\u003cp\u003eEnter your card details in the pop-up.\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eOptionally, uncheck \u003cstrong\u003eMake primary payment \u003c/strong\u003eif you do not want this card to be charged as the default payment.\u003c/div\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 866/663; width: 65.38%;\" src=\"https://help.otter.ai/hc/article_attachments/36352741611543\" width=\"866\" height=\"663\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e0072b1dc4f91b1d49f4b6f77ec059f4b\"\u003eClick \u003cstrong\u003eAdd \u003c/strong\u003eto confirm.\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 865/661; width: 66.72%;\" src=\"https://help.otter.ai/hc/article_attachments/36352756779159\" width=\"865\" height=\"661\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"eaf7f1352557f1386e7d9185d44306a6d\"\u003eThe card has been added and will be used for all future payments.\u003cbr\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/36352741612055\" width=\"1201\" height=\"293\"\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eRepeat steps 1-4 to add multiple payment methods.\u003c/p\u003e\n\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1190/493;\" src=\"https://help.otter.ai/hc/article_attachments/36352741609495\" width=\"1190\" height=\"493\"\u003e\u003c/figure\u003e\n\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01KA2CMZSVMZAN708VJG8GKR6Q\"\u003eUpdate your credit card information\u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eUpdate your credit card information anytime for new details or to replace expired credit cards.\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e If your credit card payment is declined, Otter may retry the charge several times before canceling the subscription. Please add or update your credit card before your next renewal or subscription change. We will automatically retry using the updated credit card information. \u003c/div\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e6a87ad8bcaed0e041bca4b20c36a1d32\"\u003e\n\u003ca href=\"#h_01HBF0WC66BSWPGQDBWAR4ZT8X\"\u003eFollow the steps above to navigate to the Billing page\u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e5fd6a6f80b1611e0675ff0c274f5f681\"\u003eClick on the \u003cstrong\u003e3-dot menu\u003c/strong\u003e next to the credit card you want to update. Click \u003cstrong\u003eEdit.\u003c/strong\u003e\u003cbr\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/36352741612567\" width=\"1196\" height=\"465\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ea74354bc193f1db4645810425dd8a661\"\u003e\n\u003cp\u003eEnter your updated card details in the pop-up.\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eOptionally, uncheck \u003cstrong\u003eMake primary payment \u003c/strong\u003eif you do not want this card to be charged as the default payment.\u003c/div\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 866/661; width: 73.37%;\" src=\"https://help.otter.ai/hc/article_attachments/36352741613463\" width=\"866\" height=\"661\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e884aa67ab9a57e6969f835600910238f\"\u003eClick \u003cstrong\u003eSave \u003c/strong\u003eto confirm.\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 865/662; width: 76.33%;\" src=\"https://help.otter.ai/hc/article_attachments/36352756780567\" width=\"865\" height=\"662\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e23bac3f84131048e671aeacc5e4f4135\"\u003eThe card has been added and will be used for all future payments.\u003cbr\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/36352741614999\" width=\"1187\" height=\"260\"\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01KA2DM6NY004D9MECWP3ZJ2BG\"\u003eDelete a payment method\u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eDelete a credit card on file. \u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eYou must have one card on file for renewals, subscriptions, and license purchases. If you have one card on file, you will not be able to delete the default card. \u003c/div\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"eb7e47816c1171da73f446b70579156c2\"\u003e\n\u003ca href=\"#h_01HBF0WC66BSWPGQDBWAR4ZT8X\"\u003eFollow the steps above to navigate to the Billing page\u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"eda2917d43b0bf36484653299902c5e14\"\u003e\n\u003cp\u003eClick on the \u003cstrong\u003e3-dot menu\u003c/strong\u003e next to the credit card you want to delete. Select \u003cstrong\u003eDelete.\u003c/strong\u003e\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eTo delete the existing default card on file, set another card as the default first.\u003c/div\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1202/671; width: 79.44%;\" src=\"https://help.otter.ai/hc/article_attachments/36352741615383\" width=\"1202\" height=\"671\"\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e8e2973c3facd2920d1996747ae1bcdd7\"\u003eCarefully review the pop-up. Click \u003cstrong\u003eDelete \u003c/strong\u003eto proceed.\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 865/430; width: 81.51%;\" src=\"https://help.otter.ai/hc/article_attachments/36352756781847\" width=\"865\" height=\"430\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e9b1e947e6a0ab7f370ecf50bdb82d9bd\"\u003eThe card has been deleted from your account.\u003cbr\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/36352741612055\" width=\"1201\" height=\"293\"\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eIf you have only one card on file (set as the default), you will not be able to delete it. Add another payment method and set that card as the default first. You can then \u003ca href=\"#h_01KA2DM6NY004D9MECWP3ZJ2BG\"\u003efollow the steps above\u003c/a\u003e to delete the card on file.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/36352741616919\" width=\"1196\" height=\"465\"\u003e\u003c/p\u003e\n\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01KA2EDQEMNHN92X92AQWEYS1J\"\u003eMake a card the default payment method\u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you have multiple cards on file, you can set a default payment method. The default payment method will be used for all future subscriptions, licenses, and purchases. \u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e178be9313bc0acd0530443dac48ff4a3\"\u003e\n\u003ca href=\"#h_01HBF0WC66BSWPGQDBWAR4ZT8X\"\u003eFollow the steps above to navigate to the Billing page\u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"ec1208c5af5f3d60aec25d86ebb219bb4\"\u003eClick on the \u003cstrong\u003e3-dot menu\u003c/strong\u003e next to the credit card you want to set as the default payment method. Select \u003cstrong\u003eMake default\u003c/strong\u003e.\u003cbr\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/36352741617559\" width=\"1202\" height=\"671\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e2dee0a847563da8501ff759c7dc0e127\"\u003eThe card is set as the default payment method and will be used for all future charges.\u003cbr\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/36352756782487\" width=\"1202\" height=\"374\"\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\u003ch2 id=\"h_01HBEXA4GMXDJ6AWQRP4JSKSYY\"\u003ePurchases made through the Apple App Store or Google Play Store\u003c/h2\u003e\u003cp\u003eIf you used your phone to purchase an Otter subscription, you must manage your payment method through the Apple App Store or Google Play Store.\u003c/p\u003e\u003cp\u003e\u003ca href=\"https://support.apple.com/en-us/HT201266\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eLearn how to change your payment method through the Apple App Store\u003c/a\u003e\u003c/p\u003e\u003cp\u003e\u003ca href=\"https://support.google.com/googleplay/answer/4646404\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eLearn how to update your payment method through the Google Play Store\u003c/a\u003e\u003c/p\u003e\u003ch2 id=\"h_01KA2DFSTZB81MY880VFKRTXM3\"\u003eFAQs\u003c/h2\u003e\u003ch2 class=\"accordion\" id=\"h_01KA2F4HJCK6V5PJ9Q2DJHAE56\"\u003eMy credit card has expired. How do I update? \u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\n\u003cul\u003e\u003cli data-list-item-id=\"e8652a65a02615932899b35d65ec1277f\"\u003e\n\u003ca href=\"#h_01KA2CMZSVMZAN708VJG8GKR6Q\"\u003eFollow our steps to update your credit card information\u003c/a\u003e for an expired credit card.\u003c/li\u003e\u003c/ul\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e If your credit card payment is declined, Otter may retry the charge several times before canceling the subscription. Please add or update your credit card before your next renewal or subscription change. We will automatically retry using the updated credit card information. \u003c/div\u003e\n\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01KA2DGFH15DW6RK20H0CY5VD1\"\u003eCan I delete all cards on file? \u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"eac17dfb868656f585eb4801076a1a99e\"\u003eYou must have one card on file for renewals, subscriptions, and license purchases. \u003c/li\u003e\n\u003cli data-list-item-id=\"eec0e5f103e8271ef90c7f97e06e57a0c\"\u003eYou will not be able to delete the default card. \u003c/li\u003e\n\u003cli data-list-item-id=\"e06c85b58830740a239bbc694e3a8497d\"\u003eFor any questions regarding this or the permanent removal of all cards on file, \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener noreferrer\"\u003econtact our Otter Support Team\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01KA2DPPXR0Y24SRFRCGB2HS1G\"\u003eWhy don't I see the delete option for my card? \u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e86c558eba60e3034a7a0e4848348e400\"\u003eYou cannot delete the default card on file. Add another payment method and set that card as the default to delete the other card.\u003c/li\u003e\n\u003cli data-list-item-id=\"e02722791692fe33f0d1a85e82f8160c8\"\u003eFor any questions regarding this or the permanent removal of all cards on file, \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener noreferrer\"\u003econtact our Otter Support Team\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01KA2F114KQ6Z8CBZJE7ZQ4P5A\"\u003eDo you have any payment methods besides credit cards? \u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e46bdd97954a07840024147a5fbc25978\"\u003eAt this time, we only accept credit cards for direct purchases through our site. \u003c/li\u003e\n\u003cli data-list-item-id=\"ef3d000c423224e6d43a94f4de166ea92\"\u003eFor subscriptions purchased through the Apple App Store or Google Play Store, refer to their platform for more information on available payment methods.\u003c/li\u003e\n\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"note flag\"\u003eIf you have any questions or require further assistance, please \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener noreferrer\"\u003econtact our Otter Support Team\u003c/a\u003e.\u003c/div\u003e","user_segment_ids":[],"snippet":"before \u003cem\u003ecanceling\u003c/em\u003e the \u003cem\u003esubscription\u003c/em\u003e. Please add or update your credit card before your next renewal or \u003cem\u003esubscription\u003c/em\u003e change","result_type":"article"},{"id":15871360236951,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/15871360236951.json","html_url":"https://help.otter.ai/hc/en-us/articles/15871360236951-Otter-x-TechSoup-Nonprofit-discount","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-7,"vote_count":81,"upvote_count":37,"downvote_count":44,"section_id":16090015274903,"created_at":"2023-07-07T23:38:58Z","updated_at":"2026-08-14T20:05:05Z","name":"Otter x TechSoup Nonprofit discount","title":"Otter x TechSoup Nonprofit discount","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-01T21:05:51Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":["01GV3YKCHB24B3FBT71KGRV8SJ","01GZ4AWCHZR3Y01BHSX2AF5ZBG","01H4SBHVPFVFPE8P6XEEZJ9RVZ"],"label_names":["plan","subscription","nonprofit","business","501c3","not for profit","discount","organization","non-profit","tech soup","coupon","501(c)(3)","techsoup"],"body":"\u003cp\u003eIn today’s digital era, where information exchange and collaboration are paramount, finding the right tools can make all the difference for nonprofit organizations striving to create meaningful impact. Otter provides powerful AI tools, collaborative features, and centralized team management to help nonprofit organizations achieve their goals. We offer a discount on our\u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e Otter Business\u003c/a\u003e plan to organizations that hold a valid charitable status with either the IRS (section 501(c)(3) in the United States) or a local tax service/charity commission.\u003c/p\u003e\u003cp\u003eWe are partnered with TechSoup, a champion for nonprofit organizations. TechSoup provides access to discounts on software, hardware, and services from major brands, including Otter.ai. TechSoup reviews and validates nonprofit and charity status. \u003c/p\u003e\u003cp\u003eTo sign up for the nonprofit discount, please visit this link: \u003ca href=\"https://www.techsoup.org/otter-ai\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter.ai at TechSoup\u003c/a\u003e\u003c/p\u003e\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eCompleting registration and approval through TechSoup is currently the only way to receive the Otter nonprofit discount. If you hold a valid charitable status, but are not eligible through TechSoup validation, unfortunately, we are unable to provide a nonprofit discount at this time. \u003c/div\u003e\u003ch2 id=\"h_01KN5DVD9EZ3P3B2C39YC95PAR\"\u003eOtter Business Features\u003c/h2\u003e\u003cp\u003eWith Otter Business, you get access to an incredible variety of features:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"eeaf5ff7ed1637070e543621f230f3d33\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/sections/15113317866263-Otter-AI-Chat\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter AI Chat\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"eedc31dd3bdb05c37bc6c026318175bf9\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/4425393298327\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eNotetaker\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e6b45b68d545aaa842def5c4142363e5d\"\u003eLive transcription \u0026amp; \u003ca href=\"https://help.otter.ai/hc/en-us/articles/5093383818263\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAutomated Summary\u003c/a\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e6cecc9a76b81fa914cd31317e863563c\"\u003eCentralized space for team management through \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360050540033\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter Workspaces\u003c/a\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e2ded596db8331c58903825375343231c\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360050540033\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAnalytics and activity reports\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cdiv class=\"note plan\"\u003e\n\u003cstrong\u003ePlan: \u003c/strong\u003eReview the full list of features on our \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ePricing page\u003c/a\u003e for Otter Business.\u003c/div\u003e\u003ch2 id=\"h_01KN5DVD9EQ0Q3STV8S7RC5M4V\"\u003eRedeem and apply the nonprofit discount\u003c/h2\u003e\u003cp\u003eOnce you have obtained your nonprofit discount from TechSoup, please review the options below in regard to your current account status. Applying the discount may vary depending on your account status. Select the one that best fits your situation. \u003c/p\u003e\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip: \u003c/strong\u003eThe most common reason that users experience 'coupon is invalid', is due to spacing before or after the coupon. Check that there are no spaces before or after the coupon code. \u003c/div\u003e\u003cdiv class=\"accordion\"\u003eI am a new user to Otter\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you are a new user or recently signed up for Otter, follow the steps below to redeem your nonprofit discount from TechSoup. \u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e74f3f88d810a64a9a159620cef31e5f0\"\u003e\n\u003ca href=\"https://otter.ai/signin\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSign in or sign up for Otter\u003c/a\u003e.\u003cbr\u003e\u003cimg src=\"https://lh4.googleusercontent.com/nc0zUt6IRoL3Y4SGWp9_uKTkRhMt4QAyNuy_ekOOn67Kyb2439HU04_Xetxr8Beaz0NUJ-9CNpgSuCmn6xuinoW-5-kRW-GgieoKbEZ7zoSILssIrpSyNkHx70g3VOeYkV7h9knI8W57rq1O_RLj51A\" width=\"221\" height=\"287\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e7e1739234ef334161d1becd4ba550bc3\"\u003eClick on your profile in the upper corner to expand the menu. Click \u003cstrong\u003eUpgrade plan \u003c/strong\u003eor navigate \u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAccount Settings \u0026gt; Plan\u003c/a\u003e\u003cstrong\u003e. \u003c/strong\u003e\u003cbr\u003e\u003cimg src=\"https://lh5.googleusercontent.com/jZ_sF-1-AkhBpk9A0H7EwuWl6kx3GoGzEQQ3NlV_emcGdX3OqAz0Hch5kYfbFYcsmRqA4Lvt9vcWqj1611HLWkdTLwsZRAYQ9n2cxKZBKIubEvg514wFWQEhy5OrZ2rU8-FL_3CkC9WRxKT71QKFiW4\" width=\"624\" height=\"259\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e3f686393cf0b381c767604500ffaec46\"\u003eClick \u003cstrong\u003eBuy Now \u003c/strong\u003ein the Business column.\u003cbr\u003e\u003cimg src=\"https://lh5.googleusercontent.com/C3b76eNmiIDXWBotQi2l2P0YDN-UHGQF0asjlov0DQQyR_rZuNgbCFLyD1u_NTR-cxPfsxis_X7nlSKKPdmH8w1HC1wRqWNUk0kYkyBcEhJNMPfPlosD5090B-ldKzrHqTIbeccpdDMBOOsbmvseugc\" width=\"144\" height=\"367\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e2b56a71fd48ddb85f38fc21136c6d7c9\"\u003e\n\u003cp\u003eOn the checkout page, ensure \u003cstrong\u003eAnnual \u003c/strong\u003eis selected. Type or paste your coupon code on the right-side panel and click \u003cstrong\u003eApply. \u003c/strong\u003eYou should see the total update in the \u003cstrong\u003eOrder Summary. \u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003cimg src=\"https://lh6.googleusercontent.com/b-ArY2bmXFx1ZqHB9WAD5EeDEZBKf9trxmzoGeE_s-VY0nej_9GAfL3rlpQnaYAVAx9b5JsIvk4Pu_sMa0-6hDRyz-eBxmRO0t-Lkc6goXeyZrdntZcxnrEiMQCERfz9mCRYvmJGlrJOLX_mUlv00Pk\" width=\"624\" height=\"328\"\u003e\u003c/strong\u003e\u003cbr\u003e \u003c/p\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip: \u003c/strong\u003eEncountering an error while applying the coupon? Check that there are no spaces before or after the coupon while typing or pasting the coupon. If you need more assistance, contact our \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter Support Team\u003c/a\u003e.\u003c/div\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e0b10d8a25aa0092a3210030887e2844b\"\u003eContinue through the checkout process. \u003c/li\u003e\n\u003cli data-list-item-id=\"ebdff265bbd96758a9afc77bcd2bf243b\"\u003eOnce completed, your account will be on the Otter Business plan. \u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003eI have an active Otter Business plan\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eIf you have an active Otter Business plan, please contact the \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter Support Team\u003c/a\u003e. Our team will help transition your account to the basic plan, which will allow you to upgrade to the Otter Business plan using the coupon.  \u003c/p\u003e\u003c/div\u003e\u003cdiv class=\"accordion\"\u003eI have an active Otter Pro plan\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you have an Otter Pro plan on a Workspace, you have two options for redeeming the nonprofit discount. \u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eDue to the new Pro Workspace features, upgrading directly to the Otter Business plan is no longer an available option for most Pro accounts. Upgrading directly to Otter Business from an Otter Pro plan will come in future updates. \u003c/div\u003e\n\u003ch3 id=\"h_01KN5DVD9E0XQ82ZH3DE08457H\"\u003e\u003cspan style=\"color: #666666;\"\u003eRedeem immediately\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003eTo redeem the coupon immediately, please contact the \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter Support Team\u003c/a\u003e. Our team will help transition your account to the basic plan, which will allow you to upgrade to the Otter Business plan using the coupon. \u003c/p\u003e\n\u003ch3 id=\"h_01KN5DVD9E97JBRWSD7SPFR9ET\"\u003e\u003cspan style=\"color: #666666;\"\u003eRedeem later\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003eYou can redeem your coupon at the end of your subscription period. Please navigate to \u003cstrong\u003eAccount Settings \u0026gt; Plan \u003c/strong\u003eand cancel your Pro subscription. \u003c/p\u003e\n\u003cp\u003eOnce your Pro subscription has ended, you can upgrade to the Business plan. \u003c/p\u003e\n\u003c/div\u003e\u003cdiv class=\"accordion\"\u003eI have an Otter account, but my plan is expired\u003c/div\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you have an Otter account, but the subscription is expired follow these steps. \u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"eb64ced5b60a91f43f9d255e71d54d719\"\u003eRevert your Workspace back to the Basic free plan. This will ensure the most seamless upgrade without issues. Follow the steps in our \u003ca href=\"https://help.otter.ai/hc/en-us/articles/4419758755095\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eRevert Your Workspace\u003c/a\u003e article. Once you have completed those steps, return to complete the rest. \u003c/li\u003e\n\u003cli data-list-item-id=\"ea40108ecc640d27df073bb8d1e843e96\"\u003eClick on your profile in the upper corner to expand the menu. Click \u003cstrong\u003eUpgrade plan \u003c/strong\u003eor navigate \u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAccount Settings \u0026gt; Plan\u003c/a\u003e\u003cstrong\u003e. \u003c/strong\u003e\u003cbr\u003e\u003cimg src=\"https://lh5.googleusercontent.com/jZ_sF-1-AkhBpk9A0H7EwuWl6kx3GoGzEQQ3NlV_emcGdX3OqAz0Hch5kYfbFYcsmRqA4Lvt9vcWqj1611HLWkdTLwsZRAYQ9n2cxKZBKIubEvg514wFWQEhy5OrZ2rU8-FL_3CkC9WRxKT71QKFiW4\" width=\"624\" height=\"259\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e57cab1c1e8e08ce91418d255bc75bcb1\"\u003eClick \u003cstrong\u003eBuy Now \u003c/strong\u003ein the Business column.\u003cbr\u003e\u003cimg src=\"https://lh5.googleusercontent.com/C3b76eNmiIDXWBotQi2l2P0YDN-UHGQF0asjlov0DQQyR_rZuNgbCFLyD1u_NTR-cxPfsxis_X7nlSKKPdmH8w1HC1wRqWNUk0kYkyBcEhJNMPfPlosD5090B-ldKzrHqTIbeccpdDMBOOsbmvseugc\" width=\"144\" height=\"367\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e391987f47068a42d9096fd06ba3fd543\"\u003e\n\u003cp\u003eOn the checkout page, ensure \u003cstrong\u003eAnnual \u003c/strong\u003eis selected. Type or paste your coupon code on the right-side panel and click \u003cstrong\u003eApply. \u003c/strong\u003eYou should see the total update in the \u003cstrong\u003eOrder Summary. \u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003cimg src=\"https://lh6.googleusercontent.com/b-ArY2bmXFx1ZqHB9WAD5EeDEZBKf9trxmzoGeE_s-VY0nej_9GAfL3rlpQnaYAVAx9b5JsIvk4Pu_sMa0-6hDRyz-eBxmRO0t-Lkc6goXeyZrdntZcxnrEiMQCERfz9mCRYvmJGlrJOLX_mUlv00Pk\" width=\"624\" height=\"328\"\u003e\u003c/strong\u003e\u003cbr\u003e \u003c/p\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip: \u003c/strong\u003eEncountering an error while applying the coupon? Check that there are no spaces before or after the coupon while typing or pasting the coupon. If you need more assistance, contact our \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter Support Team\u003c/a\u003e.\u003c/div\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e2fdb6c00386ecd7427c363772c0e0fdd\"\u003eContinue through the checkout process. \u003c/li\u003e\n\u003cli data-list-item-id=\"e5af4b3ea4dc136af3e8841a9f3fc41fb\"\u003eOnce completed, your account will be on the Otter Business plan. \u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\u003ch2 id=\"h_01KN5DVD9E7GTSVBEZT8GDTF3A\"\u003eRenewing with the TechSoup discount\u003c/h2\u003e\u003cp\u003eNonprofits can continue to renew their Business Otter plan at a discounted rate. To obtain a nonprofit discount renewal, please visit this link and select \u003cstrong\u003eOtter Business 1-Year Subscription Renewal\u003c/strong\u003e: \u003ca href=\"https://www.techsoup.org/otter-ai\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter.ai at TechSoup\u003c/a\u003e\u003c/p\u003e\u003cp\u003eIf you choose to not renew with the Otter TechSoup nonprofit discount, your plan will automatically renew at the regular \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eBusiness plan rate\u003c/a\u003e.\u003c/p\u003e\u003cp\u003eAt this time, Otter does not support applying coupons on active plans. We hope to implement this option in the future for our users. Once you have obtained your renewal discount, please contact our \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter Support Team\u003c/a\u003e. Our team will be able to provide more information and help you get set up with the discounted Business plan.\u003c/p\u003e","user_segment_ids":[],"snippet":"end of your \u003cem\u003esubscription\u003c/em\u003e period. Please navigate to Account Settings \u0026gt; Plan and \u003cem\u003ecancel\u003c/em\u003e your Pro \u003cem\u003esubscription\u003c/em\u003e. Once your","result_type":"article"},{"id":360060819314,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/360060819314.json","html_url":"https://help.otter.ai/hc/en-us/articles/360060819314-Understanding-how-seats-licenses-work","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-124,"vote_count":266,"upvote_count":71,"downvote_count":195,"section_id":360008562694,"created_at":"2021-02-02T07:58:21Z","updated_at":"2026-09-15T00:39:35Z","name":"Understanding how seats (licenses) work","title":"Understanding how seats (licenses) work","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-23T22:47:54Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":[],"label_names":["license","licenses","seat","seats"],"body":"\u003cp\u003e\u003cspan\u003eA seat is a license that you purchase to assign to your Otter Business users. One seat is used by one user. \u003c/span\u003e\u003cspan\u003eWhen you sign up for Otter Business, you specify the number of seats to purchase, and t\u003c/span\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003ehose seats are added to your Otter Business account. When a user is \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123413\" target=\"_self\"\u003einvited and joins\u003c/a\u003e the account, \u003cspan\u003ethey are counted against the available seats.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K89M2AX760WV3G1KS3TCR2HC\"\u003e\u003cspan\u003ePurchasing additional seats\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan\u003eIf all available seats are in use, \u003c/span\u003e\u003cspan\u003ewe made it as easy as possible to add more users―admins and members can simply \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123413\" target=\"_self\"\u003einvite a team member\u003c/a\u003e to the account. Once they sign up and join, we'll automatically charge you the prorated amount for the time remaining in your billing period. If you have credits in your Otter Business account, they will be applied.\u003c/span\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360058101494\" target=\"_self\"\u003eLearn more about purchasing additional seats\u003c/a\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K89M2AX7DR93THWXKCG5K17R\"\u003e\u003cspan\u003eDeactivating or deleting a user\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan\u003eIf a user is \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123493\" target=\"_self\" rel=\"undefined\"\u003edeactivated\u003c/a\u003e or \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123513\" target=\"_self\" rel=\"undefined\"\u003edeleted\u003c/a\u003e from the account, they will no longer count towards a seat and will free up a seat. However, if the Otter Business account exceeded the initial number of seats and a user is deactivated or deleted, we'll add prorated credits to their account. The credit will be applied when purchasing additional seats or on their renewal date. These credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid services plan with Otter.\u003c/span\u003e\u003c/p\u003e\n\u003cp data-renderer-start-pos=\"1738\"\u003e\u003cstrong\u003eExample (the number of seats never exceeded the initial seats purchased):\u003c/strong\u003e\u003c/p\u003e\n\u003cblockquote\u003e\n\u003cp data-renderer-start-pos=\"1821\"\u003e\u003cem data-renderer-mark=\"true\"\u003eAcme, Inc. purchased the Otter Business plan for 10 seats. They invite 10 team members and therefore, all seats are counted for and in use.\u003c/em\u003e\u003c/p\u003e\n\u003cp data-renderer-start-pos=\"1962\"\u003e\u003cem data-renderer-mark=\"true\"\u003eAn admin deactivates 1 user. A seat is now available within the account. No credits will be added to the account.\u003c/em\u003e\u003c/p\u003e\n\u003c/blockquote\u003e\n\u003cp data-renderer-start-pos=\"2078\"\u003e\u003cstrong\u003eExample (the number of seats exceeded the initial seats purchased):\u003c/strong\u003e\u003c/p\u003e\n\u003cblockquote\u003e\n\u003cp data-renderer-start-pos=\"2155\"\u003eHooli Corp purchased the Otter Business plan for 20 seats. \u003cem data-renderer-mark=\"true\"\u003eThey invite 20 team members and therefore, all seats are in use. An admin invites 1 additional team member and is charged a prorated amount. Their seat minimum is adjusted to 21 seats.\u003c/em\u003e\u003c/p\u003e\n\u003cp data-renderer-start-pos=\"2400\"\u003e\u003cem data-renderer-mark=\"true\"\u003eAn admin deactivates 1 user. A prorated credit is added to the account and the seat minimum is adjusted to 20 seats.\u003c/em\u003e\u003c/p\u003e\n\u003c/blockquote\u003e\n\u003ch2 id=\"h_01K89M2AX7TX2T2290R0QNEH13\"\u003e\u003cspan\u003eHow a prorated credit is calculated\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003eWe calculate the prorated credit by dividing the cost per seat by the total number of days in the billing period and multiplying by the number of days remaining in your billing period.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eExample:\u003c/strong\u003e\u003c/p\u003e\n\u003cblockquote\u003e\n\u003cp class=\"wysiwyg-indent1\"\u003e\u003cem\u003eYour account is on the Otter Business plan and you're paying yearly. You deactivate a user 180 days into your billing period and there are 185 days remaining in the billing period.\u003c/em\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-indent1\"\u003e\u003cem\u003e\u003cspan\u003eWe calculate the prorated credit amount by dividing the cost per seat by the number of days in the year (365) and multiplying by the number of days remaining (185). This gives us the prorated credit amount for the remainder of the billing period.\u003c/span\u003e\u003c/em\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-indent1\"\u003e\u003cstrong\u003e\u003cem\u003e($ amount / 365) x 185 = prorated credit\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003c/blockquote\u003e\n\u003ch2 id=\"h_01K89M2AX7HY51DDGS7CDTNR7G\"\u003eRenewing your Otter Business subscription\u003c/h2\u003e\n\u003cp\u003eHere’s what happens at the end of your subscription:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf you don’t do anything, your subscription automatically renews on the same term (one month or year) for the initial seat commitment.\u003c/li\u003e\n\u003cli\u003eIf you chose the option not to renew by \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049126793\" target=\"_self\"\u003ecanceling your subscription\u003c/a\u003e, your service will be suspended. You can lift the suspension and renew your subscription by reactivating your plan on the \u003ca href=\"https://otter.ai/setting/plan\" target=\"_self\" rel=\"undefined\"\u003eAccount Settings\u003c/a\u003e page. If you need assistance, \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_self\" rel=\"undefined\"\u003econtact support\u003c/a\u003e\u003cspan\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWe recommend you make sure your billing account is up to date so your service won’t be interrupted when it’s time to renew. If you don’t do anything, your initial seat commitment will automatically continue on your next renewal date.\u003c/p\u003e","user_segment_ids":[],"snippet":"Renewing your Otter Business \u003cem\u003esubscription\u003c/em\u003e Here’s what happens at the end of your \u003cem\u003esubscription\u003c/em\u003e: If you don’t do anything","result_type":"article"},{"id":12981655979287,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/12981655979287.json","html_url":"https://help.otter.ai/hc/en-us/articles/12981655979287-My-Google-Play-store-Otter-Pro-subscription-is-not-showing-in-my-account","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-48,"vote_count":94,"upvote_count":23,"downvote_count":71,"section_id":360008279333,"created_at":"2023-03-09T19:48:09Z","updated_at":"2026-10-08T18:14:36Z","name":"My Google Play store Otter Pro subscription is not showing in my account","title":"My Google Play store Otter Pro subscription is not showing in my account","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-03-09T19:51:21Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":["01GV3YKCHB24B3FBT71KGRV8SJ"],"label_names":["paid subscription","missing subscription"],"body":"\u003cp\u003eThis article will provide more information on troubleshooting your paid subscription, purchased through the Google Play store, not showing in your account. Review the troubleshooting steps below to find your paid account. \u003c/p\u003e\n\u003ch2\u003e\u003cspan style=\"color: #434343;\"\u003eGoogle Play store subscription is not reflected in my account\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003eWe can find your paid account through the \u003cstrong\u003eorder number. \u003c/strong\u003eSubscriptions purchased through the Google Play store will be associated with an order number. You can find the order number on your receipt. The receipt will have been sent by Google and may contain the subject line ‘\u003cstrong\u003e\u003cspan style=\"color: #2f3941; background-color: #ffffff;\"\u003eYour Google Play Order Receipt\u003c/span\u003e\u003c/strong\u003e’. Try searching your email inbox for the receipt or \u003ca href=\"https://support.google.com/googleplay/answer/2850369?hl=en\" target=\"_blank\" rel=\"noopener\"\u003ethrough your Google Play store account\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003cimg src=\"https://lh3.googleusercontent.com/Hv7pvKUDZbnI2qnmMKAzV8o4Kj6IwmWF3o-fhBxUiYtGpl8b1iPcWk9jDUOAXTsFxrJpMJ2ebYjWPNCukHxcY8wBimE-Ap_l_FO5f_timbFDxH4xNKMxYuMMHL_ovVGvwVoEUKe5cE0MWBwWiTtueTU\" width=\"388\" height=\"383\"\u003e\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener\"\u003eContact us\u003c/a\u003e with the \u003cstrong\u003eOrder number \u003c/strong\u003e(including the GPA) and our Otter.ai Support Team will respond as soon as possible.\u003c/p\u003e","user_segment_ids":[],"snippet":"provide more information on troubleshooting your paid \u003cem\u003esubscription\u003c/em\u003e, purchased through the Google Play store, not showing","result_type":"article"},{"id":1500007864861,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/1500007864861.json","html_url":"https://help.otter.ai/hc/en-us/articles/1500007864861-About-your-Otter-Business-free-trial","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-102,"vote_count":294,"upvote_count":96,"downvote_count":198,"section_id":360008562694,"created_at":"2021-04-21T06:27:34Z","updated_at":"2026-10-30T21:59:48Z","name":"About your Otter Business free trial","title":"About your Otter Business free trial","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-01T21:04:08Z","user_segment_id":null,"permission_group_id":4418888813975,"content_tag_ids":[],"label_names":["plan","cancel","monthly","trial","business","free","automatic","cancel trial","charged","automatically charged","start for free"],"body":"\u003cp\u003eWhen you sign up for a free trial of Otter Business, your team can experience everything that Otter Business offers.\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ede11ad66eb4440f7bdafc0978999a599\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/4425393298327\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter Notetaker\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"efb8186f770e9bc38ac010d3994067116\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/sections/15113317866263\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter AI Chat\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ee8eae27df7ac1b38cce4a5acb81d3213\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/5093383818263\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAutomated Summaries\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e17da603aea3bd3be5ea979fc6237a91a\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360048070254\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAutomatic sync of audio/video files from Dropbox\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eCheck out the full list of features for the Otter Business plan on our \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003epricing page\u003c/a\u003e.\u003c/p\u003e\u003ch2 id=\"h_01KN5DR7Q2HJX9VRG1E5ZZRFJY\"\u003eStart your free trial\u003c/h2\u003e\u003cp\u003eTo start your Otter Business free trial, navigate to our \u003ca href=\"https://otter.ai/start-for-free\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGet Started for Free\u003c/a\u003e page and select the Business Trial. You will be required to enter your payment information, but you will not be charged during the trial period.\u003c/p\u003e\u003cdiv class=\"note plan\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eA credit card is required to start the Otter Business free trial. Your Workspace will be charged only after the trial period has ended AND you haven't canceled your trial.\u003c/div\u003e\u003ch2 id=\"h_01KN5DR7Q2ZT2ESD7DS9YA6M1Z\"\u003eWhat happens when the trial ends\u003c/h2\u003e\u003cp\u003eAfter your trial period is complete, the card on file you entered during sign-up will automatically be charged for the current number of seats in your Workspace, at the \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter Business monthly\u003c/a\u003e rate.\u003cbr\u003e\u003cbr\u003e\u003cimg src=\"https://lh5.googleusercontent.com/mUCFIfMkXiwilYQPFCpAPkb-yT2gpNMH68TBMOyHUADdhLvprEFjBbqzV38l1DCcI6q6JK0QZm5DAIR1iSDW8_eELm098NtaaTEoFHgvNubca57XaGt8LYV91AiPyOjM2w9TqfdYsLEqYAFKqcsruD0\" width=\"624\" height=\"107\"\u003e\u003c/p\u003e\u003cp\u003eAlternatively, you may cancel the trial anytime before it expires to avoid any charges. To find out when your trial ends, navigate to \u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAccount Settings \u0026gt; Plan\u003c/a\u003e\u003cstrong\u003e. \u003c/strong\u003e\u003c/p\u003e\u003ch3 id=\"h_01KN5DR7Q20FT5BBZMFJQHXDPM\"\u003e\u003cspan style=\"color: #434343;\"\u003eCancel your trial\u003c/span\u003e\u003c/h3\u003e\u003cp\u003eIf you wish to cancel the trial before it expires, follow the steps below:\u003c/p\u003e\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eOnly an admin can cancel the trial. Make sure you are signed into an admin account before proceeding. \u003c/div\u003e\u003col\u003e\n\u003cli data-list-item-id=\"ef890d793e4f0add09db0d9c7770abf55\"\u003eClick your profile in the upper corner to expand the menu.\u003c/li\u003e\n\u003cli data-list-item-id=\"e7a0489c4562d3594debaa29b4a59777d\"\u003eSelect \u003cstrong\u003eAccount Settings\u003c/strong\u003e and click the \u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ePlan\u003c/a\u003e tab.\u003c/li\u003e\n\u003cli data-list-item-id=\"e3b23eaa979ac3b3398164f0352061348\"\u003eUnder the \u003cstrong\u003eBilling Contact \u003c/strong\u003esection, click \u003cstrong\u003eCancel trial.\u003c/strong\u003e\u003cbr\u003e\u003cstrong\u003e\u003cimg src=\"https://lh4.googleusercontent.com/hHpXWPGn0m5_TQ5OgSJqmSR26Az04XuiwBn3OzeL4tgh_Jz7LhKu-aVxLtMAwQPko2sv84J59J3grErBz_78PgV5tU_Rpp1ry0fISVSJawlAptgTFa1Ol3rb2miC5cYZx97mjl7ZKyo0AzA-z2JyNw8\" width=\"624\" height=\"55\"\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e207be953da96ec1867fd2ed90d0dec83\"\u003eIn the popup, review what will happen when you cancel your trial. Click \u003cstrong\u003eCancel trial \u003c/strong\u003eto proceed.\u003cbr\u003e\u003cimg src=\"https://lh3.googleusercontent.com/E8-hbqbtDI1KmBaBwYENlsuk1PZaEiDPdsS0sU9ESgj7qCnLFwPeXyh0YSsUE0xn2u-AvIzDA6A1Kiv8h6KI41zicMb3nBP6VqKLaZxg5-vPRfq-gxKB-3i5GBjhBFMvHaufTTvVH5C5Jh6nsdKjjdI\" width=\"411\" height=\"330\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e4292a911abe788945298bed6ed68eae5\"\u003eYour trial is now canceled. Your Workspace will not be charged at the end of the trial period. \u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cbr\u003e\u003cbr\u003e \u003c/p\u003e","user_segment_ids":[],"snippet":"section, click \u003cem\u003eCancel\u003c/em\u003e trial. In the popup, review what will happen when you \u003cem\u003ecancel\u003c/em\u003e your trial. Click \u003cem\u003eCancel\u003c/em\u003e trial to proceed","result_type":"article"},{"id":12980882991767,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/12980882991767.json","html_url":"https://help.otter.ai/hc/en-us/articles/12980882991767-My-Apple-iOS-Otter-Pro-paid-subscription-is-not-showing","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-110,"vote_count":190,"upvote_count":40,"downvote_count":150,"section_id":360008279333,"created_at":"2023-03-09T19:19:34Z","updated_at":"2026-09-29T23:39:55Z","name":"My Apple/iOS Otter Pro paid subscription is not showing","title":"My Apple/iOS Otter Pro paid subscription is not showing","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-03-09T19:19:49Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":["01GV3YKCHB24B3FBT71KGRV8SJ"],"label_names":["paid subscription","missing subscription"],"body":"\u003cp\u003eThis article will provide more information on troubleshooting your paid subscription, purchased through the Apple app store, not showing in your account. Review the troubleshooting steps below to find your paid account. \u003c/p\u003e\n\u003ch3\u003e\u003cspan style=\"color: #434343;\"\u003eiOS subscription is not reflected in my account\u003c/span\u003e\u003c/h3\u003e\n\u003ch4\u003e\u003cspan style=\"color: #666666;\"\u003eSigned up using Apple Private Relay\u003c/span\u003e\u003c/h4\u003e\n\u003cp\u003eThe most common reason why your subscription may not be showing up is due to a second account through \u003ca href=\"https://support.apple.com/en-us/HT212614\" target=\"_blank\" rel=\"noopener\"\u003eApple Private Relay\u003c/a\u003e. Apple provides a way to hide your email address during sign-up. Using this method creates an email address that is separate from your iCloud/Apple account:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eiCloud/Apple email: \u003ca href=\"mailto:otter-demo@icloud.com\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eotter-demo@icloud.com\u003c/span\u003e\u003c/a\u003e\n\u003c/li\u003e\n\u003cli\u003ePrivate Relay email: \u0026lt;alpha-numeric-string\u0026gt;@privaterelay.appleid.com\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eYou may have purchased a subscription through one of those accounts, or through a second email using one of our login methods: Google Sign-in, Microsoft Sign-in, or Email + Password combination. To find your paid account, please provide our Otter Support Team with the original transaction id:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eLog in to the Otter mobile app. \u003c/li\u003e\n\u003cli\u003eTap on the menu icon (3 lines) in the upper left corner.\u003cbr\u003e\u003cimg src=\"https://lh5.googleusercontent.com/b-uV8em2Y88lOLsx4lMuCkTGnxJRp1mQK3z0cPQxzX9OHplZXYYyn7_K3YmZCJnHX7PaVDboqp1HJWYAqe2dXd5_7kNsGDE5s1OYXbq49WO3lHtVDD3Ln13AgTrtzTnbpnuw2CUD5l2QqHXG_EBpswg\"\u003e\n\u003c/li\u003e\n\u003cli\u003eTap the blue \u003cstrong\u003eUpgrade \u003c/strong\u003ebutton.\u003cstrong\u003e\u003cbr\u003e\u003c/strong\u003e\u003cstrong\u003e\u003cimg src=\"https://lh4.googleusercontent.com/xqR5mdzjVtudpibk6gLZRpCFz05YRGLfo0HmW0_8NaSezKMHWg1ga3jLbpivhgLZejwH4Ca5jAy54jI25Fr6mCO9KISaRLkOWkHVqWpkUJrRkGdkft_h0ENFJvEwXBDfG_Sd5l3a18lF53JGXYuvIwk\" width=\"297\" height=\"481\"\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli\u003eTap \u003cstrong\u003eRestore purchases.\u003c/strong\u003e\u003cstrong\u003e\u003cbr\u003e\u003c/strong\u003e\u003cstrong\u003e\u003cimg src=\"https://lh4.googleusercontent.com/JRWyMln8hPWv7TH_00c33kS4uj0c7WADbyHabKXcvP1jCH535Sba4linzhCHdj2-Xp9sOILppmkwZ6G4OyUIQrj2HFHbbTFtkYY1fLBUKG-lH7RX4QkFGdHTPKY-wyTqCvuH_Drqd5wdYd1iyOBtv8U\" width=\"274\" height=\"558\"\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli\u003eA blue pop-up will appear containing the \u003cstrong\u003eoriginal_transaction_id. \u003c/strong\u003e\u003cstrong\u003e\u003cbr\u003e\u003c/strong\u003e\u003cstrong\u003e\u003cimg src=\"https://lh5.googleusercontent.com/T3ncu0ERFxQfHCpnXrkjD_9oSdEhheheN6x8m7uxNxC5SFIXCLJ5-gzpMsbqaIBuKmmyEcBjsB2VxzRNbby5eUhc2kglMGsFhMkhyWKCpDubNe339lBIa75raWLnvtqbHTrQJoBJMzp5pUBzBVWDJ7w\" width=\"455\" height=\"153\"\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener\"\u003eContact us\u003c/a\u003e with the \u003cstrong\u003eoriginal_transaction_id \u003c/strong\u003eand our Otter.ai Support Team will respond as soon as possible.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eNote: \u003c/em\u003e\u003c/strong\u003e\u003cem\u003eWe are not able to find your account through the receipt number. Apple restricts all access to its billing system. We will need the original transaction id to find your account.\u003c/em\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"provide more information on troubleshooting your paid \u003cem\u003esubscription\u003c/em\u003e, purchased through the Apple app store, not showing in","result_type":"article"},{"id":12985594261015,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/12985594261015.json","html_url":"https://help.otter.ai/hc/en-us/articles/12985594261015-My-paid-subscription-is-not-showing","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-322,"vote_count":388,"upvote_count":33,"downvote_count":355,"section_id":360008279333,"created_at":"2023-03-09T22:15:38Z","updated_at":"2026-10-22T07:23:40Z","name":"My paid subscription is not showing","title":"My paid subscription is not showing","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-04-13T23:48:55Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":["01GV3YKCHB24B3FBT71KGRV8SJ"],"label_names":["paid subscription","missing subscription"],"body":"\u003cp\u003eThe most common reason why your subscription may not be reflected in your account is due to a second account. Make sure you are logged into the correct account to access your paid subscription. View our \u003ca href=\"https://help.otter.ai/hc/en-us/articles/5004647176855-Can-t-sign-in-to-your-Otter-account\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003etrouble signing into your Otter account\u003c/span\u003e\u003c/a\u003e article if you are having trouble accessing your account. If you have gone through troubleshooting steps and still are not able to see your paid account, please select the topic associated with your subscription purchase method and provide the related information to our Otter Support Team. \u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#h_01GV4722AGT606SVDCPVZ8SX88\" target=\"_blank\" rel=\"noopener\"\u003eOtter subscription originally purchased on the web browser\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/12980882991767\" target=\"_blank\" rel=\"noopener\"\u003eOtter subscription originally purchased through Apple app store\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/12981655979287\" target=\"_blank\" rel=\"noopener\"\u003eOtter subscription originally purchased through Google Play store\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01GV4722AGT606SVDCPVZ8SX88\"\u003eSubscriptions purchased on a Web browser\u003c/h2\u003e\n\u003ch3\u003e\u003cspan style=\"color: #434343;\"\u003eInvoice\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003eCheck the Otter receipt/invoice, as the email associated with your account is shown there. The receipt/invoice will have been sent by Stripe and may contain the subject line ‘\u003cstrong\u003eYour receipt from Otter.ai\u003c/strong\u003e’. Try searching your email inbox for the receipt/invoice. \u003c/p\u003e\n\u003cp\u003eTo find the email address, open the receipt/invoice. The email will be located under \u003cstrong\u003eBill to. \u003c/strong\u003eComplete a \u003ca href=\"http://otter.ai/forgot-password\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003epassword reset\u003c/span\u003e\u003c/a\u003e here if needed.\u003cbr\u003e\u003cimg src=\"https://lh5.googleusercontent.com/KmBpx_Yy6vCzLqtqAn5YiyAghXcyK5jx2ThU8h8mX0L61stTUx2mJz3panAFylzfenYJpWxSDn0DTCzJLmrB4i085Kk-wMWG3tAKkxzhiqiv_h7EqZyJWdIT80O1ZUdM18mvDz6Yfo6y_K3FqKABSsw\" width=\"417\" height=\"336\"\u003e\u003c/p\u003e\n\u003cp\u003eIf you are unable to find the receipt/invoice, experience issues logging into the email, or no longer have access to that email, reach out to us with the \u003ca href=\"#h_01GXRQD0S6N4PMRC4TA7GZA5GG\" target=\"_self\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003efour pieces of billing information\u003c/span\u003e\u003c/a\u003e.\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eIf you’ve changed your account email previously, the email shown on the invoice/receipt may not reflect the current one associated with your account. \u003c/div\u003e\n\u003ch3 id=\"h_01GXRQD0S6N4PMRC4TA7GZA5GG\"\u003e\u003cspan style=\"color: #434343;\"\u003ePayment method used to purchase the subscription\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003eProvide the following information, so that we can find the account associated with your paid subscription:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eLast 4 digits of the payment card on file\u003c/li\u003e\n\u003cli\u003eCard expiration date \u003c/li\u003e\n\u003cli\u003eAmount of the last transaction\u003c/li\u003e\n\u003cli\u003eLast transaction date\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eWe need all 4 pieces of information in order to verify your account.\u003c/div\u003e\n\u003cp\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/requests/new\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eContact us\u003c/span\u003e\u003c/a\u003e with the 4 pieces of information and our Otter Support Team will respond as soon as possible.\u003c/p\u003e","user_segment_ids":[],"snippet":"Support Team. Otter \u003cem\u003esubscription\u003c/em\u003e originally purchased on the web browser Otter \u003cem\u003esubscription\u003c/em\u003e originally purchased through","result_type":"article"},{"id":7239355763735,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/7239355763735.json","html_url":"https://help.otter.ai/hc/en-us/articles/7239355763735-Managing-your-Workspace-trial-members","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":true,"position":10,"vote_sum":-23,"vote_count":47,"upvote_count":12,"downvote_count":35,"section_id":360008666913,"created_at":"2022-07-05T14:31:15Z","updated_at":"2026-06-05T23:53:29Z","name":"Managing your Workspace trial members","title":"Managing your Workspace trial members","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-06-15T17:18:25Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":["01GZCR03M12DBJ1A7HFQE5EWVE","01GZKYRDR61EGQSZ9J5BNJWX6Q","01GZKYRJYB15PV6Q2AR7W1PVTZ","01H0G6Y9P70AYYXGDT93K35CAM","01H0G6YP3XM2S68ETTQ11TRZJ1","01H0G70AHG2RE0X3GWKGVAC3XS"],"label_names":["cancel","trial","workspace","member","decline","management","billing"],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYour Workspace provides many options for viewing and managing your team members, as well as enabling various features to enhance your Otter.ai experience. Navigate to \u003c/span\u003e\u003ca href=\"https://otter.ai/manage-team/team-profile\" target=\"_blank\" rel=\"noopener\"\u003eyour Workspace\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to start managing your team. \u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#h_01G77DX1GATH52HARV5S6EY17H\" target=\"_self\" rel=\"undefined\"\u003eWorkspace members\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01G77DX5MKVBSW4KGRTR2HW79Q\" target=\"_self\" rel=\"undefined\"\u003eApprove or decline requests to your Workspace\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01G77DX8YGHQ34HNB6ECD0S9WE\" target=\"_self\" rel=\"undefined\"\u003eTrial members overview\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"note plan\"\u003e\n\u003cstrong\u003ePlan: \u003c/strong\u003eOtter Workspaces is available for the \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener\"\u003ePro, Business, and Enterprise plans\u003c/a\u003e.\u003c/div\u003e\n\u003ch2 id=\"h_01G77DX1GATH52HARV5S6EY17H\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eWorkspace members\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eOn the ‘Members’ tab, you will be able to view all of the current users in your Workspace. You can change a member’s role, as well as deactivate or delete a team member.\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123433\" target=\"_blank\" rel=\"noopener\"\u003eChange a member's role \u0026amp; permission\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123493\" target=\"_blank\" rel=\"noopener\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDeactivate and reactivate a team member\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123513\" target=\"_blank\" rel=\"noopener\"\u003eDelete a member's account\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/7239275955223\" alt=\"workspace_members.png\" width=\"500\" height=\"313\"\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01G77DX5MKVBSW4KGRTR2HW79Q\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eApprove or decline requests to your Workspace\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you have the setting enabled where users require an Admin approval, you will see all of the requested users wanting to join your Workspace under ‘Requested’. Learn more \u003c/span\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/7237442357399\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eabout how users can join your Workspace\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e for more information. You can choose to accept or decline the request. \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/7239328347543\" alt=\"workspace_requested.png\" width=\"515\" height=\"322\"\u003e\u003cbr\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01G77DX8YGHQ34HNB6ECD0S9WE\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eTrial members overview\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsers who are approved by an admin or invited by other members on the team (excluding admin invites) will appear in the ‘Trial’ tab. You will be able to view when the trial ends as well as the charge date under the \u003c/span\u003e\u003cstrong\u003eBilling starts \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003ecolumn for each trial member.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/7239330168471\" alt=\"workspace_trials.png\" width=\"515\" height=\"322\"\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYou can cancel the trial, if needed, for any member on this tab as well. Trial users who are canceled will be removed and reverted back to an individual account. Those users can continue to use Otter on the free plan if needed. \u003c/span\u003e\u003c/p\u003e\n\u003cdiv class=\"note warning\"\u003e\n\u003cstrong\u003eWarning: \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eCanceling a user’s trial and re-inviting them to your Workspace will result in an immediate charge to the account for the additional user. Users will not be added as a trial again if they have previously been on one.\u003c/span\u003e\n\u003c/div\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eTo cancel, click the \u003c/span\u003e\u003cstrong\u003e3 dots \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eand select \u003c/span\u003e\u003cstrong\u003eCancel trial.\u003cbr\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/7239316864151\" alt=\"cancel_trial.png\" width=\"460\" height=\"137\"\u003e\u003cbr\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eA popup will appear.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eClick \u003c/span\u003e\u003cstrong\u003eEnd and remove \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eto confirm the cancellation.\u003cbr\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/7239333404951\" alt=\"End_and_remove.png\" width=\"279\" height=\"187\"\u003e\u003cbr\u003e\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003e\u003cstrong\u003eTip: \u003c/strong\u003eLearn more about additional features of your Workspace through our \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360050540033\" target=\"_blank\" rel=\"noopener\"\u003eOtter Business Admin Guide\u003c/a\u003e or \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360048373334\" target=\"_blank\" rel=\"noopener\"\u003eHow to set up two-factor authentication (2FA)\u003c/a\u003e article. \u003c/div\u003e","user_segment_ids":[],"snippet":"they have previously been on one. To \u003cem\u003ecancel\u003c/em\u003e, click the 3 dots and select \u003cem\u003eCancel\u003c/em\u003e trial. A popup will appear. Click End","result_type":"article"},{"id":9158099972119,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/9158099972119.json","html_url":"https://help.otter.ai/hc/en-us/articles/9158099972119-Remove-a-member-from-a-Workspace","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-68,"vote_count":122,"upvote_count":27,"downvote_count":95,"section_id":360008666913,"created_at":"2022-09-27T04:40:21Z","updated_at":"2026-08-27T05:49:11Z","name":"Remove a member from a Workspace","title":"Remove a member from a Workspace","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-06-10T18:31:25Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":["01GZ4AW1WVGJKBP02MDQ0Z1QZJ","01GZ4AWCHZR3Y01BHSX2AF5ZBG","01GZ4AWK5RTR5NPKPY5WAV1DVV","01GZCKRAXT8MD27K5EQCM56Z27","01GZCQZKWJR5EY17VP32A2PSS0","01GZCR03M12DBJ1A7HFQE5EWVE"],"label_names":["subscription","downgrade","remove","remove member","revert account","change plan","workspace"],"body":"\u003cdiv class=\"note plan\"\u003e\n\u003cstrong\u003ePlan: \u003c/strong\u003eOtter Workspaces is available for the \u003ca href=\"http://otter.ai/pricing\" target=\"_blank\" rel=\"noopener\"\u003eOtter Basic, Pro, Business, and Enterprise plans\u003c/a\u003e. Certain Workspace features may be limited to Business and Enterprise.\u003c/div\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123433\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAdmin(s)\u003c/a\u003e can remove any user from the Workspace and revert them back to an individual Otter account. All conversations and account information will be preserved when being reverted back to an individual account. \u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"font-weight: 400;\"\u003eA prorated credit will be issued to the Workspace billing account, based on the remainder of the subscription period, for the user that was removed. This credit can be applied to additional seat licenses, renewals, or purchases. \u003cspan\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360060819314\" target=\"_blank\" rel=\"noopener\"\u003eLearn more about how seats work\u003c/a\u003e.\u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan\u003eIf the removed user previously had an active paid plan that has not yet expired, their subscription will revert to that plan. If not, the user’s subscription will be on the Basic plan. \u003c/span\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip:\u003c/strong\u003e Looking to keep the user in your Workspace? You can deactivate the user to prevent future logins, but keep the account data within the Workspace. \u003c/div\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eFollow these steps to remove a user from the Workspace:\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSign in to Otter.ai as an admin.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eClick on your Workspace and click \u003cstrong\u003e\u003ca href=\"https://otter.ai/manage-team/team-profile\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eManage Workspace\u003c/a\u003e\u003c/strong\u003e.\u003cbr\u003e\u003c/span\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/23332906576279\" alt=\"manage workspace.png\" width=\"510\" height=\"237\"\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003eUnder the \u003cstrong\u003eMembers \u003c/strong\u003etab, click on the \u003cstrong\u003e3 dots\u003c/strong\u003e next to the team member you want to remove from the Workspace. Select \u003cstrong\u003eRevoke access to Workspace.\u003cimg src=\"https://help.otter.ai/hc/article_attachments/23332768092695\" alt=\"revoke access to workspace.png\"\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eSelect \u003cstrong\u003eRemove account from Workspace. \u003c/strong\u003eCarefully review the information on the pop-up. \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eClick \u003cstrong\u003eRevoke access \u003c/strong\u003eto proceed with removing the member from your Workspace.  \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cbr\u003e\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/23332741821847\" alt=\"revoke access.png\" width=\"494\" height=\"545\"\u003e\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe member is now removed from the Workspace. \u003cbr\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2 id=\"h_01HXB5SREMQ45K50F6D59ZC2GY\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhat a removed user will see when logging in\u003c/span\u003e\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eA user recently removed from a Workspace will see a pop-up the next time they log in alerting them of the change. They will have the option to \u003c/span\u003e\u003cstrong\u003eContact Workspace Admin \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eif they believe it’s a mistake or \u003c/span\u003e\u003cstrong\u003eUpgrade to a paid plan \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eto proceed with creating their own Workspace.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/23332741825431\" alt=\"removed from workspace message.png\" width=\"417\" height=\"425\"\u003e\u003c/p\u003e\n\u003cp\u003eUser will retain all of their data when being removed from a Workspace. \u003ca style=\"background-color: #ffffff;\" href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eApplicable limits\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e will apply.\u003c/span\u003e\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eTo have a user re-join your Workspace, you will need to \u003c/span\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123413\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ere-invite them back to the Workspace\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. \u003c/span\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"has not yet expired, their \u003cem\u003esubscription\u003c/em\u003e will revert to that plan. If not, the user’s \u003cem\u003esubscription\u003c/em\u003e will be on the Basic plan","result_type":"article"},{"id":360048593513,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/360048593513.json","html_url":"https://help.otter.ai/hc/en-us/articles/360048593513-View-your-payment-history-and-download-invoices","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":-408,"vote_count":500,"upvote_count":46,"downvote_count":454,"section_id":360008279333,"created_at":"2020-05-17T07:07:44Z","updated_at":"2026-10-29T07:54:35Z","name":"View your payment history and download invoices","title":"View your payment history and download invoices","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-14T00:24:09Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":["01K57GRJYEHNX447YHS9YQYZED"],"label_names":["receipt","invoices","billing","download invoices","download receipt","view payments","view receipt","subscription invoice","invoice","purchase history","subscription receipt"],"body":"\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhen you make a payment, we'll send a payment confirmation email to the email address associated with your Otter account. This includes recurring payments when your subscription automatically renews.\u003c/span\u003e\u003c/p\u003e\u003ch2 id=\"h_01K9G8GNDHEAX54QMMV7EN6EE6\"\u003eView your payment history\u003c/h2\u003e\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eYour invoice/receipt will be sent to your email at the time of purchase or renewal. Look through your email inbox to find the invoice or receipt. Additionally, you can find your entire payment history in your Otter account. \u003c/span\u003e\u003c/p\u003e\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eOnly the \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123433\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eWorkspace admin\u003c/a\u003e can view payment history and download invoices. Contact your admin if you have any questions about your Workspace's subscription, billing, or invoices.\u003c/div\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e536c2e3fd72b52df96385b8f32cdb816\"\u003e\n\u003ca href=\"https://otter.ai/signin\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSign in to Otter.ai\u003c/a\u003e as an admin.\u003c/li\u003e\n\u003cli data-list-item-id=\"ecbf23020a5f7a98c5293f515ad69e803\"\u003e\n\u003cp\u003eClick on your \u003cstrong\u003eprofile\u003c/strong\u003e in the upper left corner and select \u003cstrong\u003eAccount Settings. \u003c/strong\u003eClick the \u003ca href=\"https://otter.ai/setting/plan\"\u003e\u003cstrong\u003eBilling\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e \u003c/strong\u003etab.\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eIf you do not yet see this option, click \u003cstrong\u003ePlans \u003c/strong\u003efirst to view the billing tab.\u003c/div\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/36326817334167\" width=\"1596\" height=\"850\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e316507aadabfecdf843fcfe10dbc98af\"\u003eScroll down to \u003cstrong\u003ePayment History \u003c/strong\u003esection. Click \u003cstrong\u003eReceipt \u003c/strong\u003enext to any invoice.\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1004/779; width: 91.57%;\" src=\"https://help.otter.ai/hc/article_attachments/36326802827799\" width=\"1004\" height=\"779\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e2401b633585aca2df48a05a90f14f850\"\u003eReview the receipt. Click \u003cstrong\u003eDownload invoice \u003c/strong\u003eor \u003cstrong\u003eDownload receipt \u003c/strong\u003eto save a copy to your device.\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 629/919; width: 53.59%;\" src=\"https://help.otter.ai/hc/article_attachments/36326802828183\" width=\"629\" height=\"919\"\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\u003ch2 class=\"accordion\" id=\"h_01K9ZTCBS8AKX7ZRPM659H1RD6\"\u003ePayments made through the iOS App Store or Google Play for Otter Pro subscriptions\u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsers who purchased their Otter Pro subscription through the iOS App Store or Google Play will find their invoice or receipt through the store used to make the purchase. \u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e1ddc439fba73b0c2b4b40b8110842821\"\u003e\u003ca href=\"https://support.apple.com/en-us/HT204088\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eView your purchasing history for Apple subscriptions\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e0cb72b5c9908c00e0e628f527fa62411\"\u003e\u003ca href=\"https://support.google.com/googleplay/answer/2850369?hl=en\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eReview your order history for Google Play subscriptions\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01K9G886ZEBG0RYPCAB3Z02CYN\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eCan’t access or find your invoice or receipts\u003c/span\u003e\u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eThere are several reasons you may not be able to access your invoices or receipts. Check out the following for more information:\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e81719f19796b6b98bd89697d990e2d2d\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eReview the \u003c/span\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/5004647176855\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eCan’t sign in to your Otter account\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e article if you are unable to access your account.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e277f1521fbd08d79170f3accd6226c69\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eFor paid Workspaces, make sure you are logged in as a Workspace \u003c/span\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123433\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eadmin\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to view the payment history.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you no longer have access to the email address associated with the Otter account, provide \u003cstrong\u003ethe last 4 digits of the card on file, card expiration date, last transaction amount, and last transaction date\u003c/strong\u003e to our Otter Support Team to retrieve your past invoices or receipts. \u003c/span\u003e\n\u003c/div\u003e\n\u003cp\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eContact our Otter Support Team\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e for any other issues regarding payment history.\u003c/span\u003e\u003c/p\u003e\n\u003c/div\u003e\u003ch2 id=\"h_01K9ZTTNXB9T9DK2H4A5VEGANZ\"\u003eFAQs\u003c/h2\u003e\u003ch2 class=\"accordion\" id=\"h_01K9ZVD1DFDXZNTM1RKNBBD2TK\"\u003eWhy are there payment charges on my account? \u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e29e1ffc771b8892f613060e9cb6261ed\"\u003eThere may be several reasons why you are seeing charges in your payment history.\u003cul\u003e\n\u003cli data-list-item-id=\"e8523e19a59045a0a14bf8ee9c035991e\"\u003eUpgrading your subscription (e.g., upgrading from Pro to Business).\u003c/li\u003e\n\u003cli data-list-item-id=\"e8b39ffe915f851ab6d327d0c0957e7ba\"\u003eAdding or removing members from your Workspace. \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360060819314\"\u003eLearn more about how license seats work\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e84adfff844cdfeecf58681306e50d98f\"\u003eView or download any of the receipts to review the listed items related to that charge.\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 629/919; width: 55.17%;\" src=\"https://help.otter.ai/hc/article_attachments/36326817335703\" width=\"629\" height=\"919\"\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01K9ZV5M8C7AHXH7ZNKHQ9W7EB\"\u003eWhat should I do if the receipt URL has expired?\u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"eef01340dcb7aad1caa993d139a9937e0\"\u003e\n\u003cp\u003eAfter a certain period of time, the link may expire. Enter your Otter account email to generate the invoice/receipt URL. \u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eMake sure the email you enter is associated with your Otter account. Only admins of a Workspace can view the invoice/receipt. \u003c/div\u003e\n\u003cp\u003e\u003cbr\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 730/479; width: 59.71%;\" src=\"https://help.otter.ai/hc/article_attachments/36326817336215\" width=\"730\" height=\"479\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e66fe27cb209324fdd4fd90452210788b\"\u003eDownload the invoice through the email link. \u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 733/357; width: 60.57%;\" src=\"https://help.otter.ai/hc/article_attachments/36326802828951\" width=\"733\" height=\"357\"\u003e\u003c/p\u003e\n\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1185/795;\" src=\"https://help.otter.ai/hc/article_attachments/36326802829463\" width=\"1185\" height=\"795\"\u003e\u003c/figure\u003e\n\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01K9ZTTNXBM2N2F2A6P4NR5853\"\u003eWhat should I do if I see a \"page is not found\" error after clicking the receipt? \u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e0408e9f3bcdb5a65230b99f4fafa58f2\"\u003eThere may be several reasons why you are not able to see the receipt page. \u003c/li\u003e\n\u003cli data-list-item-id=\"e4a3781fd7713136bf8395e6fd1f1bfa9\"\u003ePlease \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener noreferrer\"\u003econtact our Otter Support Team\u003c/a\u003e to request further assistance.\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 724/333; width: 67.12%;\" src=\"https://help.otter.ai/hc/article_attachments/36326817340695\" width=\"724\" height=\"333\"\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\u003c/div\u003e\u003cdiv class=\"note flag\"\u003eIf you have any questions or require further assistance, please \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener noreferrer\"\u003econtact our Otter Support Team\u003c/a\u003e.\u003c/div\u003e","user_segment_ids":[],"snippet":"or Google Play for Otter Pro \u003cem\u003esubscriptions\u003c/em\u003e Users who purchased their Otter Pro \u003cem\u003esubscription\u003c/em\u003e through the iOS App Store or","result_type":"article"},{"id":360048593553,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/360048593553.json","html_url":"https://help.otter.ai/hc/en-us/articles/360048593553-Upgrade-your-Otter-subscription-to-a-paid-plan","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-262,"vote_count":380,"upvote_count":59,"downvote_count":321,"section_id":360008279333,"created_at":"2020-05-17T07:10:05Z","updated_at":"2026-10-28T19:51:47Z","name":"Upgrade your Otter subscription to a paid plan","title":"Upgrade your Otter subscription to a paid plan","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-01T21:05:11Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":[],"label_names":["teams","premium","pro","Plan repackaging Basic","workspace","purchase","buy","upgrade","prepaid","prepaid minutes","more minutes"],"body":"\u003cp\u003eUpgrade your Otter account from the free Basic plan to a \u003cstrong\u003ePro, Business, or Enterprise plan\u003c/strong\u003e to access more features, higher usage limits, and additional workspace capabilities. This article explains how to upgrade your Otter subscription, choose a paid plan, and get started with the features included with your new plan.\u003c/p\u003e\u003cp\u003eOtter's paid subscriptions offer expanded features and limits for individuals, teams, and organizations, including centralized billing and user management, reporting and analytics, prioritized support, and additional workspace features.\u003c/p\u003e\u003cdiv class=\"note plan\"\u003e\n\u003cstrong\u003ePlan info:\u003c/strong\u003e Refer to our \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003ePricing page\u003c/strong\u003e\u003c/a\u003e for the most up-to-date information on Otter plan pricing, features, and usage limits.\u003c/div\u003e\u003ch2 id=\"upgrade-to-paid-subscription\" data-toc-section=\"true\"\u003eUpgrade to a paid subscription\u003c/h2\u003e\u003cp\u003eSelect the device below that you want to upgrade your Otter plan on. We offer purchasing a paid plan directly through us (recommended), or through the Apple App Store or Google Play Store. \u003c/p\u003e\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eOnly \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123433\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eadmins of the workspace\u003c/a\u003e can purchase or upgrade a plan for the workspace.\u003c/div\u003e\u003cdiv data-toc-children=\"true\"\u003e\u003cdiv class=\"otter-device-tabs\"\u003e\n\u003cdiv class=\"otter-device-tabs__nav\"\u003e\n\u003cbutton class=\"otter-device-tab is-active\" data-tab=\"desktop\" type=\"button\"\u003e\n      💻 Desktop/Web\n    \u003c/button\u003e \u003cbutton class=\"otter-device-tab\" data-tab=\"mobile\" type=\"button\"\u003e\n      📱 Mobile\n    \u003c/button\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-device-tabs__panel is-active\" data-tab=\"desktop\"\u003e\n\u003ch2 id=\"desktop-web\"\u003eDesktop \u0026amp; Web\u003c/h2\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e24d543c0ca3a53e4eb8cdc656ca4bdfc\"\u003eGo to \u003ca href=\"https://otter.ai/setting/plans\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eAccount Settings → Plan\u003c/strong\u003e\u003c/a\u003e to view your current Otter plan and available subscription options.\u003c/li\u003e\n\u003cli data-list-item-id=\"ec83f103f71365229673658e19c4bc712\"\u003e\n\u003cp\u003e\u003cstrong\u003eChoose your upgrade option.\u003c/strong\u003e Depending on your current plan, you can upgrade to the \u003cstrong\u003ePro or Business plan\u003c/strong\u003e, or reactivate a previous paid subscription.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/43142711391383\" width=\"1581\" height=\"776\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e5447e4799fa981ff335dbc891f1eb072\"\u003eFollow the on-screen instructions to \u003cstrong\u003eselect your plan and complete the upgrade\u003c/strong\u003e.\u003cimg src=\"https://help.otter.ai/hc/article_attachments/43142727104151\" width=\"1301\" height=\"744\"\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-device-tabs__panel\" data-tab=\"mobile\"\u003e\n\u003ch2 id=\"mobile\"\u003eMobile\u003c/h2\u003e\n\u003cp\u003eHowever, we recommend purchasing your subscription directly through Otter so our \u003cstrong\u003eOtter Support team\u003c/strong\u003e can better assist with billing or subscription issues.\u003c/p\u003e\n\u003cp\u003eIf you purchase your subscription through the Apple App Store or Google Play Store, your \u003cstrong\u003ebilling, payments, and subscription management are handled by that platform\u003c/strong\u003e.\u003c/p\u003e\n\u003cdiv class=\"otter-subtabs-card\"\u003e\u003cdiv class=\"otter-subtabs\"\u003e\n\u003cdiv class=\"otter-subtabs__nav\"\u003e\n\u003cp\u003e\u003cbutton class=\"otter-subtab is-active\" data-tab=\"desktop-app\" type=\"button\"\u003e\n          Mobile Web\n        \u003c/button\u003e \u003cbutton class=\"otter-subtab\" data-tab=\"web\" type=\"button\"\u003e\n          Apple App Store\n        \u003c/button\u003e \u003cbutton class=\"otter-subtab\" data-tab=\"mobile-app\" type=\"button\"\u003e\n          Google Play Store\n        \u003c/button\u003e\u003c/p\u003e\n\u003cdiv class=\"otter-subtabs__underline\"\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-subtabs__panel\" data-tab=\"desktop-app\"\u003e\n\u003ch2 id=\"mobile-web\"\u003eMobile web browser\u003c/h2\u003e\n\u003cp\u003eTo purchase a subscription through us directly, sign in to Otter.ai on a mobile web browser and go to \u003ca href=\"https://otter.ai/setting/plans\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eAccount Settings → Plan\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e \u003c/strong\u003eto purchase a subscription. Follow the on-screen instructions to \u003cstrong\u003eselect your billing cycle and\u003c/strong\u003e \u003cstrong\u003ecomplete the upgrade\u003c/strong\u003e. Refer to our \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003ePricing page\u003c/strong\u003e\u003c/a\u003e for the most up-to-date information on Otter plan pricing, features, and usage limits.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/43142727104791\" width=\"653\" height=\"1331\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-subtabs__panel is-active\" data-tab=\"web\"\u003e\n\u003ch2 id=\"apple-app-store\"\u003eApple App Store\u003c/h2\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"edd36341a94ec62aa8386204757c0c5f5\"\u003eOpen the Otter mobile app. \u003c/li\u003e\n\u003cli data-list-item-id=\"e2a8a2cb8ee5f9b3cc41aef59ceaa176f\"\u003e\n\u003cp\u003eTap \u003cstrong\u003eAccount → Upgrade \u003c/strong\u003eat the bottom of the screen.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/43142727105943\" width=\"653\" height=\"1331\"\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"eb3c4604a84ceec63d6315f92c145ca92\"\u003e\n\u003cdiv\u003e\u003cdiv\u003e\u003cdiv\u003e\u003cdiv\u003e\u003cdiv\u003e\u003cdiv\u003e\u003cdiv\u003e\u003cdiv\u003e\n\u003cdiv\u003e\u003cdiv\u003e\u003cdiv\u003e\u003cdiv\u003e\u003cp\u003e\u003cstrong\u003eSelect your billing cycle.\u003c/strong\u003e Choose whether you want to be billed \u003cstrong\u003eannually or monthly\u003c/strong\u003e for your Otter plan. Follow the on-screen instructions to \u003cstrong\u003ecomplete the upgrade \u003c/strong\u003ethrough the Apple App Store.\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\n\u003cdiv\u003e\u003cdiv\u003e\u003c/div\u003e\u003c/div\u003e\n\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/43142711393559\" width=\"653\" height=\"1331\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch3 id=\"apple-app-store-business-upgrade\"\u003eUpgrading to Business through the Apple App Store\u003c/h3\u003e\n\u003cp\u003eThe \u003cstrong\u003eBusiness plan\u003c/strong\u003e is available only on the Apple App Store if you have \u003cstrong\u003epreviously purchased a paid subscription through Apple\u003c/strong\u003e. If you have not purchased Business through Apple before, upgrade directly through Otter instead for new users, as the Business plan may not show as an option.\u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e226e8ee668e8d263d6526389331a818b\"\u003e\n\u003cp\u003eOpen \u003cstrong\u003eSubscriptions\u003c/strong\u003e in your Apple account settings and select \u003cstrong\u003eOtter\u003c/strong\u003e.\u003c/p\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eRefer to \u003ca href=\"https://support.apple.com/billing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eApple's documentation\u003c/a\u003e for the most up-to-date steps on managing your Apple subscriptions.\u003c/div\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ebdb0c7798e9c25c042532ad4346063a2\"\u003e\n\u003cp\u003eTap \u003cstrong\u003eReactivate\u003c/strong\u003e to restart a previous subscription, or tap \u003cstrong\u003eSee All Plans\u003c/strong\u003e to view available \u003cstrong\u003ePro and Business plans\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/43142711394327\" width=\"652\" height=\"980\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e95c1e1ed53273300ab0984bd4d207050\"\u003e\n\u003cp\u003eSelect the \u003cstrong\u003eBusiness plan\u003c/strong\u003e and your preferred billing option, if available. Follow the on-screen instructions to confirm your subscription and complete the upgrade.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/43142727109271\" width=\"652\" height=\"1332\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-subtabs__panel\" data-tab=\"mobile-app\"\u003e\n\u003ch2 id=\"google-play-store\"\u003eGoogle Play Store\u003c/h2\u003e\n\u003cp\u003eFollow the instructions in the Otter mobile app to upgrade or purchase an Otter subscription. More detailed steps coming soon. Refer to Apple's steps for similar instructions.\u003c/p\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eRefer to \u003ca href=\"https://support.google.com/googleplay/answer/7018481\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGoogle's documentation\u003c/a\u003e for the most up-to-date steps on managing your Google subscriptions.\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003c/div\u003e\u003c/div\u003e\u003ch2 id=\"enterprise-plan\" data-toc-children=\"true\"\u003ePurchase an Otter Enterprise Plan\u003c/h2\u003e\u003cp\u003eIf you're looking for more organizational and enterprise features such as SSO, admin tools, custom contracts, and more, \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003econtact our Otter Sales team\u003c/a\u003e to learn more. \u003c/p\u003e\u003cp\u003eCheck out our \u003ca href=\"https://help.otter.ai/hc/en-us/p/enterprise\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eEnterprise Help Center\u003c/a\u003e to learn more. \u003c/p\u003e","user_segment_ids":[],"snippet":"your \u003cem\u003esubscription\u003c/em\u003e directly through Otter so our Otter Support team can better assist with billing or \u003cem\u003esubscription\u003c/em\u003e issues","result_type":"article"},{"id":26275229387671,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/26275229387671.json","html_url":"https://help.otter.ai/hc/en-us/articles/26275229387671-Error-in-creating-team-subscription","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-61,"vote_count":69,"upvote_count":4,"downvote_count":65,"section_id":360008279333,"created_at":"2024-09-10T17:30:05Z","updated_at":"2026-07-01T13:01:55Z","name":"Error in creating team subscription","title":"Error in creating team subscription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-09-10T20:38:09Z","user_segment_id":null,"permission_group_id":3069674,"content_tag_ids":["01GV3YKCHB24B3FBT71KGRV8SJ","01GZ4AWCHZR3Y01BHSX2AF5ZBG"],"label_names":["error in creating team subscription","can't purchase subscription","error at checkout","payment not going through","can't pay","error on checkout page"],"body":"\u003cp\u003eThere may be many reasons why an error appears on the checkout page when trying to purchase a subscription. \u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/26281428486423\" alt=\"error in creating subscription.png\"\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01J7ESXGFE5K3FQEVQD0W7EVC8\"\u003eMake sure you are logged into an admin account\u003c/h2\u003e\n\u003cp\u003eOnly admins can purchase and manage subscriptions for a Workspace. Members cannot purchase a subscription for a Workspace. Make sure you are logged into an admin account before purchasing a subscription.\u003c/p\u003e\n\u003cp\u003eUsers in \u003cstrong\u003e\u003ca href=\"https://otter.ai/manage-team/team-profile\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eWorkspace \u0026gt; Manage Workspace \u0026gt; Members\u003c/a\u003e \u003c/strong\u003ewith the role 'Member' cannot purchase subscriptions. Reach out to your admin to have them purchase or have the admin \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123433\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eupdate your role\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/26281390117271\" alt=\"member.png\"\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01J7ET3GXR7NMSMKGANEFNV47J\"\u003eGeneral troubleshooting tips\u003c/h2\u003e\n\u003cp\u003eWe recommend clearing cache and cookies and restarting your browser: Learn how to clear cookies and site data in \u003ca href=\"https://support.google.com/accounts/answer/32050\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eChrome\u003c/a\u003e, \u003ca href=\"https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/14.0/mac/11.0\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSafari\u003c/a\u003e, and \u003ca href=\"https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eFirefox\u003c/a\u003e. Sign back into Otter with an admin account and try purchasing again. \u003c/p\u003e\n\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip: \u003c/strong\u003eExtensions and plugins can affect purchasing a subscription. Open an incognito or private browsing window to remove all extensions and VPNS, and try purchasing while in that mode.\u003c/div\u003e\n\u003cp\u003eIf you continue to experience issues, \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener noreferrer\"\u003econtact our Otter Support Team\u003c/a\u003e. \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e","user_segment_ids":[],"snippet":"admins can purchase and manage \u003cem\u003esubscriptions\u003c/em\u003e for a Workspace. Members cannot purchase a \u003cem\u003esubscription\u003c/em\u003e for a Workspace. Make sure","result_type":"article"},{"id":360058798114,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/360058798114.json","html_url":"https://help.otter.ai/hc/en-us/articles/360058798114-Switching-to-a-different-billing-cycle-for-your-Business-subscription","author_id":405463210074,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-97,"vote_count":133,"upvote_count":18,"downvote_count":115,"section_id":360008562694,"created_at":"2020-12-11T23:54:41Z","updated_at":"2026-10-14T01:19:32Z","name":"Switching to a different billing cycle for your Business subscription","title":"Switching to a different billing cycle for your Business subscription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-01-16T17:45:39Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":[],"label_names":["switch","monthly","annual"],"body":"\u003cp\u003eSwitch your Otter subscription to a different billing cycle, such as a monthly plan or annual plan.\u003c/p\u003e\n\u003cdiv class=\"note plan\"\u003e\u003cspan\u003e\u003cstrong\u003eNote:\u003c/strong\u003e If you purchased an Otter subscription on your mobile device, you will need to manage your subscription plan in the \u003ca href=\"https://support.apple.com/en-us/HT204939\" target=\"_blank\" rel=\"noopener\"\u003eApple App Store\u003c/a\u003e or \u003ca href=\"https://support.google.com/googleplay/answer/7018481?hl=en\u0026amp;co=GENIE.Platform%3DAndroid\" target=\"_blank\" rel=\"noopener\"\u003eGoogle Play Store\u003c/a\u003e.\u003c/span\u003e\u003c/div\u003e\n\u003ch2 id=\"01H8CPBVHRF900KB7BXY9BDHDK\"\u003eSwitch from monthly to annual billing\u003c/h2\u003e\n\u003cp\u003e\u003cspan\u003eTo switch from monthly to annual billing on your current plan, follow these steps:\u003cbr\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cdiv class=\"note warning\"\u003e\n\u003cstrong\u003eImportant: \u003c/strong\u003eIf you currently have \u003ca href=\"https://help.otter.ai/hc/en-us/articles/6609824575255\" target=\"_blank\" rel=\"noopener noreferrer\"\u003etrial members in your Workspace\u003c/a\u003e, they will be immediately converted to a paid license once you switch to the annual plan. \u003cspan\u003e\u003c/span\u003e\n\u003c/div\u003e\n\u003col\u003e\n\u003cli\u003eSign in to your Otter account at\u003cspan\u003e \u003c/span\u003e\u003ca href=\"https://otter.ai/\" target=\"_blank\" rel=\"noopener\"\u003eotter.ai\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eClick your name in the top left.\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\n\u003cspan\u003eClick\u003cspan\u003e \u003c/span\u003e\u003cstrong\u003eAccount settings\u003cspan\u003e \u003c/span\u003e\u003c/strong\u003eand c\u003c/span\u003e\u003cspan\u003elick the\u003cspan\u003e \u003c/span\u003e\u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener\"\u003e\u003cstrong\u003ePlan\u003c/strong\u003e\u003c/a\u003e\u003cspan\u003e \u003c/span\u003etab.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eClick the \u003cstrong\u003eChange\u003c/strong\u003e link, choose the annual plan, and click \u003cstrong\u003eOK\u003c/strong\u003e to confirm your change.\u003cbr\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cdiv class=\"note flag\"\u003e\u003cspan\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Changes to your subscription will take effect at the next billing cycle shown on the \u003cstrong\u003eAccount settings\u003c/strong\u003e \u0026gt; \u003cstrong\u003ePlan\u003c/strong\u003e page.\u003c/span\u003e\u003c/div\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/8374746964375\" alt=\"updating_monthly_to_annual.png\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch2 id=\"01H8CPBVHREFXHSX1K29WGQ3BD\" class=\"anchor\" title=\"Switch from annual to monthly\"\u003eSwitch from annual to monthly billing\u003c/h2\u003e\n\u003cdiv class=\"note warning\"\u003e\u003cspan\u003e\u003cstrong\u003eImportant:\u003c/strong\u003e When switching from annual to monthly billing, any discounting applied to your annual subscription may be removed.\u003c/span\u003e\u003c/div\u003e\n\u003cp\u003e\u003cspan\u003eTo switch from annual to monthly billing on your current plan, follow these steps:\u003c/span\u003e\u003cspan\u003e\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eSign in to your Otter account at\u003cspan\u003e \u003c/span\u003e\u003ca href=\"https://otter.ai/\" target=\"_blank\" rel=\"noopener\"\u003eotter.ai\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eClick your name in the top left.\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\n\u003cspan\u003eClick \u003cstrong\u003eAccount settings \u003c/strong\u003eand c\u003c/span\u003e\u003cspan\u003elick the \u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener\"\u003e\u003cstrong\u003ePlan\u003c/strong\u003e\u003c/a\u003e tab.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cspan\u003eClick the \u003cstrong\u003eChange\u003c/strong\u003e link, choose the monthly plan, and click \u003cstrong\u003eOK\u003c/strong\u003e to confirm your change.\u003c/span\u003e\u003cspan\u003e\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/8374965096727\" alt=\"upgrading_to_annual.png\"\u003e\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"purchased an Otter \u003cem\u003esubscription\u003c/em\u003e on your mobile device, you will need to manage your \u003cem\u003esubscription\u003c/em\u003e plan in the Apple App Store","result_type":"article"},{"id":8612482745495,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/8612482745495.json","html_url":"https://help.otter.ai/hc/en-us/articles/8612482745495-Switching-to-a-different-billing-cycle-for-your-Pro-subscription","author_id":405463210074,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-138,"vote_count":166,"upvote_count":14,"downvote_count":152,"section_id":360008279333,"created_at":"2022-09-02T17:31:34Z","updated_at":"2026-09-20T22:55:47Z","name":"Switching to a different billing cycle for your Pro subscription","title":"Switching to a different billing cycle for your Pro subscription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-08-21T18:47:19Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":[],"label_names":["switch","monthly","annual","Plan repackaging Pro"],"body":"\u003cp\u003eSwitch your Otter subscription to a different billing cycle, such as a monthly plan or annual plan.\u003c/p\u003e\n\u003cdiv class=\"note plan\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf you purchased your Otter subscription on a mobile device, you will need to visit the \u003c/span\u003e\u003ca href=\"https://support.apple.com/en-us/HT204939\" target=\"_blank\" rel=\"noopener\"\u003eApple App Store\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e or \u003c/span\u003e\u003ca href=\"https://support.google.com/googleplay/answer/7018481?hl=en\u0026amp;co=GENIE.Platform%3DAndroid\" target=\"_blank\" rel=\"noopener\"\u003eGoogle Play Store\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to manage your subscription plan. \u003c/span\u003e\n\u003c/div\u003e\n\u003cdiv class=\"accordion\"\u003e\n\u003cp\u003eSwitch from monthly to annual billing\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003ch2 id=\"01H8CPM88BWP17YF6X38T9ZEFQ\"\u003eSwitch from monthly to annual billing\u003c/h2\u003e\n\u003cp\u003e\u003cspan\u003eTo switch from monthly to annual billing on your current plan, follow these steps:\u003cbr\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cdiv class=\"note warning\"\u003e\n\u003cstrong\u003eImportant: \u003c/strong\u003eIf you currently have \u003ca href=\"https://help.otter.ai/hc/en-us/articles/6609824575255\" target=\"_blank\" rel=\"noopener noreferrer\"\u003etrial members in your Workspace\u003c/a\u003e, they will be immediately converted to a paid license once you switch to the annual plan. \u003cspan\u003e\u003c/span\u003e\n\u003c/div\u003e\n\u003col\u003e\n\u003cli\u003eSign in to your Otter account at\u003cspan\u003e \u003c/span\u003e\u003ca href=\"https://otter.ai/signin\" target=\"_blank\" rel=\"noopener\"\u003eotter.ai\u003c/a\u003e.\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eClick on your name located in the upper corner of the profile section.\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eOn the expanded menu, click \u003c/span\u003e\u003cstrong\u003eAccount settings \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eand navigate to the \u003c/span\u003e\u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener\"\u003ePlan\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e tab.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eClick the \u003cstrong\u003eChange\u003c/strong\u003e link, choose the annual plan, and click \u003cstrong\u003eOK\u003c/strong\u003e to confirm your change.\u003cbr\u003e\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e Changes to your subscription will take effect at the next billing cycle shown in \u003c/span\u003e\u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener\"\u003eAccount settings \u0026gt; Plan\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\n\u003c/div\u003e\n\u003cp\u003e\u003cimg style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\" src=\"https://help.otter.ai/hc/article_attachments/8997084878871\" alt=\"updating_monthly_to_annual.png\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"accordion\"\u003e\n\u003cp\u003eSwitch from annual to monthly billing\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003ch2 id=\"01H8CPM88BHF6X67SQZG1H3MET\" class=\"anchor\" title=\"Switch from annual to monthly\"\u003eSwitch from annual to monthly billing\u003c/h2\u003e\n\u003cdiv class=\"note warning\"\u003e\n\u003cstrong\u003eImportant:\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e When switching from annual to monthly billing, any discounting applied to your annual subscription may be removed, and not applied to the monthly billing. \u003c/span\u003e\n\u003c/div\u003e\n\u003cp\u003e\u003cspan\u003eTo switch from mon\u003c/span\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003ethly to annual billing on your current plan, follow these steps:\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eSign in to your Otter account at \u003c/span\u003e\u003ca href=\"https://otter.ai/signin\" target=\"_blank\" rel=\"noopener\"\u003eotter.ai\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eClick on your name located in the upper corner of the profile section.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eOn the expanded menu, click \u003c/span\u003e\u003cstrong\u003eAccount settings \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eand navigate to the \u003c/span\u003e\u003ca href=\"https://otter.ai/setting/plan\" target=\"_blank\" rel=\"noopener\"\u003ePlan\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e tab.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eClick the \u003c/span\u003e\u003cstrong\u003eChange\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e link, choose the monthly plan, and click \u003c/span\u003e\u003cstrong\u003eOK\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e to confirm your change.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/8997065661207\" alt=\"upgrading_to_annual.png\"\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"accordion\"\u003e\n\u003cp\u003eSwitching billing cycle for subscriptions purchased on mobile\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003ch2 id=\"01H8CPM88BFWB2XMT6M4W2RJZ4\"\u003eSwitching billing cycle for subscriptions purchased on mobile\u003c/h2\u003e\n\u003ch3 id=\"01H8CPM88BR60X6QRJBDKXYNC1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eApple Subscriptions\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsers who purchased their subscription through Apple will need to manage the subscription through the \u003c/span\u003e\u003ca href=\"https://support.apple.com/en-us/HT204939\" target=\"_blank\" rel=\"noopener\"\u003eApple App Store\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e on a Mac device, or follow the steps below on your iOS device.\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eOn your iOS device, navigate to \u003c/span\u003e\u003cstrong\u003eSettings \u0026gt; Profile \u0026gt; iCloud \u0026gt; Subscriptions \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eto view your Otter subscription. \u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eClick \u003c/span\u003e\u003cstrong\u003eSee All Plans.\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003eSelect the new plan you wish to change to. \u003cbr\u003e\u003cbr\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/11471774428823\" alt=\"ios_Purchase_Plan.png\" width=\"222\" height=\"452\"\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003eChanges to your subscription will take effect at the next billing cycle. \u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003cdiv class=\"accordion\"\u003e\n\u003cp\u003eGoogle Play store\u003c/p\u003e\n\u003c/div\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003ch2 id=\"01H8CPM88BYE9648DS7TP0MTE7\"\u003eGoogle Playstore\u003c/h2\u003e\n\u003cp\u003eUsers who purchased their subscription through the Google Playstore, please \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener\"\u003ereach out to our support team\u003c/a\u003e for further assistance.\u003c/p\u003e\n\u003c/div\u003e","user_segment_ids":[],"snippet":"Apple \u003cem\u003eSubscriptions\u003c/em\u003e Users who purchased their \u003cem\u003esubscription\u003c/em\u003e through Apple will need to manage the \u003cem\u003esubscription\u003c/em\u003e through","result_type":"article"},{"id":1500000001541,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/1500000001541.json","html_url":"https://help.otter.ai/hc/en-us/articles/1500000001541-Contact-Otter-ai-Support","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":true,"position":3,"vote_sum":-4225,"vote_count":4529,"upvote_count":152,"downvote_count":4377,"section_id":360008279313,"created_at":"2020-12-02T09:12:09Z","updated_at":"2026-10-31T07:06:01Z","name":"Contact Otter.ai Support","title":"Contact Otter.ai Support","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-02T18:41:59Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":[],"label_names":["contact","customer service","customer support","technical support","mobile support","web support","phone support","phone number","submit a request"],"body":"\u003cp\u003eIf you can’t find the answer in the Help Center, you can contact our \u003cstrong\u003eOtter Support\u003c/strong\u003e \u003cstrong\u003eteam\u003c/strong\u003e for assistance with your account, subscription, billing, workspace, or technical issues. This article explains how to submit a support request, what information to include, and what to expect after contacting our support team to help resolve your issue as quickly as possible.\u003c/p\u003e\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote\u003c/strong\u003e: Use the email address associated with your Otter account whenever possible. This helps us locate your account, prioritize your request, and provide faster support.\u003c/div\u003e\u003cdiv class=\"otter-device-tabs\"\u003e\n\u003cdiv class=\"otter-device-tabs__nav\"\u003e\n\u003cbutton class=\"otter-device-tab is-active\" data-tab=\"desktop\" type=\"button\"\u003e\n      🖥️ Desktop/Web\u003c/button\u003e \u003cbutton class=\"otter-device-tab\" data-tab=\"mobile\" type=\"button\"\u003e\n      📱 Mobile\u003c/button\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-device-tabs__panel is-active\" data-tab=\"desktop\"\u003e\n\u003ch2 id=\"h_01HN3M7087G2YMQ5ABQ6G3FF9W\"\u003eSubmitting a support request on desktop\u003c/h2\u003e\n\u003cp\u003eThe easiest way to contact our \u003cstrong\u003eOtter Support\u003c/strong\u003e \u003cstrong\u003eteam\u003c/strong\u003e is by submitting a support request. To help us prioritize your request and provide the fastest assistance, we recommend submitting your ticket while signed in to your Otter account and following the steps below.\u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e956e8dd383b79cfcdaf1259dbab4095f\"\u003e\n\u003cp\u003eWhile signed in, click your \u003cstrong\u003eprofile\u003c/strong\u003e in the upper-left corner, then select\u003cstrong\u003e \u003c/strong\u003e\u003cstrong\u003eContact Support\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 425/500; width: 42.06%;\" src=\"https://help.otter.ai/hc/article_attachments/41670539072535\" width=\"425\" height=\"500\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ea54ce8f056ebfd39aed043503d9b01e4\"\u003e\n\u003cp\u003eOn the support request form, use the email address associated with your Otter account whenever possible. This helps us quickly locate your account and provide faster support. When completing the form, \u003cstrong\u003einclude as much detail as possible about your issue or question\u003c/strong\u003e. The more information you provide, the faster our Support team can investigate and help resolve your request.\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1236/691; width: 75.08%;\" src=\"https://help.otter.ai/hc/article_attachments/41670539073815\" width=\"1236\" height=\"691\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e138d12fccf35d55e64a42629d3e70792\"\u003eWhen you’ve completed the form, click \u003cstrong\u003eSubmit\u003c/strong\u003e to send your request to our Otter Support team.\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003cdiv class=\"otter-device-tabs__panel\" data-tab=\"mobile\"\u003e\n\u003ch2 id=\"h_01HN3M78C5DRJP8N0FQB8CFH92\"\u003eSubmitting a support request on mobile\u003c/h2\u003e\n\u003cp\u003eYou can submit a support request on the \u003ca href=\"https://apps.apple.com/us/app/otter-transcribe-voice-notes/id1276437113\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eiOS\u003c/a\u003e or \u003ca href=\"https://play.google.com/store/apps/details?id=com.aisense.otter\u0026amp;hl=en_US\u0026amp;gl=US\u0026amp;pli=1\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAndroid\u003c/a\u003e Otter app. \u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"eab13b99be32646ec8e9787592e3b32e2\"\u003e\n\u003cp\u003eIn the Otter mobile app, tap \u003cstrong\u003eAccount\u003c/strong\u003e in the bottom-right corner, then select \u003cstrong\u003eHelp Center\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41670539074967\" width=\"653\" height=\"1331\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e28d5b28121e812596eb2f248fabba597\"\u003e\n\u003cp\u003eUse the email associated with your Otter account to help us locate your account faster. \u003cstrong\u003eInclude as much detail as possible in your request\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41670539075863\" width=\"653\" height=\"1331\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ed61b4e5c3112224e55d4b96341eed60c\"\u003eWhen you’ve completed the form, click \u003cstrong\u003eSubmit\u003c/strong\u003e to send your request to our Otter Support team.\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/div\u003e\n\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01JVN6PQN2EZH13REYDFJX4BQ2\"\u003e\n\u003cspan class=\"acc-title\"\u003eI can't log in to my Otter account\u003c/span\u003e \u003cspan class=\"acc-sub\"\u003eYou can still reach out to us directly if you can't sign in to your Otter account\u003c/span\u003e\n\u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eIf you can’t sign in to your Otter account and have already tried resetting your password, contact our \u003cstrong\u003eOtter Support team\u003c/strong\u003e by clicking the link below. Include as much detail as possible about the issue, and use an email address you can access so we can respond. In the form, enter the email address associated with the Otter account you’re unable to access. This helps us quickly locate your account and resolve your request more efficiently.\u003c/p\u003e\n\u003cdiv class=\"hc-button-center\"\u003e\u003ca class=\"hc-button-primary\" href=\"https://help.otter.ai/hc/en-us/requests/new\"\u003eSubmit a request \u003c/a\u003e\u003c/div\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e If the account email you provide does not match the Otter account you’re requesting help with, it may take longer for us to locate your account and prioritize your support request.\u003c/div\u003e\n\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01KW2J19B9D5XJH6RWPE2RCADR\"\u003e\n\u003cspan class=\"acc-title\"\u003eHow can I resolve my issue without contacting Otter Support?\u003c/span\u003e \u003cspan class=\"acc-sub\"\u003eCheck out our Help Center and try out Otter AI Chat to resolve your issue\u003c/span\u003e\n\u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eBefore contacting the \u003cstrong\u003eOtter Support team\u003c/strong\u003e, we recommend searching the \u003ca href=\"https://help.otter.ai/hc/en-us\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eHelp Center\u003c/strong\u003e\u003c/a\u003e for answers. Our Help Center includes step-by-step guides, troubleshooting articles, FAQs, and best practices for many common questions and issues.\u003c/p\u003e\n\u003cp\u003eYou can also use our \u003ca href=\"https://otter.ai/otter-chat\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eOtter AI Chat\u003c/strong\u003e\u003c/a\u003e within the Otter app to ask questions. It can help you quickly find information or point you to the appropriate Help Center article. \u003ca href=\"https://help.otter.ai/hc/en-us/articles/19682180167575\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eLearn more about AI Chat\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41670555467927\" width=\"1576\" height=\"928\"\u003e\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eAI Chat is designed to provide quick answers based on our documentation, but it may occasionally misunderstand a question or provide inaccurate information. For the most accurate and up-to-date guidance, refer to the linked Help Center articles or contact our \u003cstrong\u003eOtter Support team\u003c/strong\u003e.\u003c/div\u003e\n\u003c/div\u003e\u003ch2 class=\"accordion\" id=\"h_01HN3JVANTFQDK710X4AZYDKJD\"\u003e\n\u003cspan class=\"acc-title\"\u003eRequest prioritization\u003c/span\u003e \u003cspan class=\"acc-sub\"\u003eTicket requests are prioritized based on account\u003c/span\u003e\n\u003c/h2\u003e\u003cdiv class=\"panel\"\u003e\u003cp\u003eSupport is prioritized for \u003cstrong\u003eBusiness\u003c/strong\u003e and \u003cstrong\u003eEnterprise\u003c/strong\u003e plans. For more information, refer to our \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003ePricing\u003c/strong\u003e \u003cstrong\u003epage\u003c/strong\u003e\u003c/a\u003e. If you’re interested in the \u003cstrong\u003eEnterprise\u003c/strong\u003e plan, please contact our Sales team by submitting the \u003ca href=\"https://go.otter.ai/contact-sales-help-center\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eSales\u003c/strong\u003e \u003cstrong\u003eform\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\u003c/div\u003e\u003ch2 id=\"h_01JVN6N18ZPBCZSKJRC8W3S74G\" data-faqs-heading=\"true\"\u003eFAQs\u003c/h2\u003e\u003cdiv data-toc-skip-children=\"false\"\u003e\u003csection class=\"faq-section\"\u003e\u003ch2 class=\"accordion\" id=\"h_01KW2F6FJR86ERXMT45E89YW3P\"\u003eDoes Otter offer phone support?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eNo. Otter does not currently offer phone support at this time. To contact Otter Support, submit a support request through the Help Center. Our Support team will respond by email to help troubleshoot your issue or answer your questions.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01JVN6RY6V7GC9MPSZK0JJCKHC\"\u003eCan I solve my issue without contacting support?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eBefore contacting our \u003cstrong\u003eOtter Support team\u003c/strong\u003e, we recommend searching our Help Center. Many common questions can be resolved without submitting a support request. Here are some of our most popular articles:\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e442eae508fe522b9ebdb6a39b3d9999e\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360048322493-Transcription-processing-time-FAQ\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eHow long does it take Otter to process a recording or an imported file?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e1de2c59e76eeaf18d153ca89e6719af4\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360051342914-Fix-problems-importing-files-to-Otter\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eWhy won’t my audio or video file upload\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"ea69f9c0cb10ca40a477c1e04bdee1ece\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360048322533-Transcription-accuracy-FAQ\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eHow can I improve transcription accuracy?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e4818c64e7d6f899e60bde076a7ad4c1a\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360048593573-Cancel-or-downgrade-your-Pro-subscription\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eHow do I cancel or downgrade my Otter Pro subscription? downgrade an Otter Pro subscription?\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e33e41fc7b63ea324f23fbb918d5ed8db\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360047870454-Delete-your-account\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eHow do I delete my Otter account?\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIf you’re a member of an Otter Business or Enterprise workspace\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eIf you’re a workspace member and \u003cstrong\u003enot\u003c/strong\u003e an administrator, your workspace admin may be able to help resolve your issue without contacting Otter Support. Common requests include:\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e7e92d93503465ade87c25ac88a4ad375\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/9158099972119-Remove-a-member-from-a-Workspace\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eRemoving yourself from the Workspace\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"e4850a034c42be94e1baeffb4b5691075\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360060819314-Understanding-how-seats-licenses-work\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eBilling and subscription questions\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\" data-list-item-id=\"eb807a0c981d1369698e8edd14202ce00\"\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/360049123433-Change-a-member-s-role-permission\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eChanging user roles and permissions\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003eFor Enterprise workspaces, we recommend contacting your Otter account manager.\u003c/div\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KW2FDF39736MW7JQH3D884K5\"\u003eHow long does it take to receive a response from Otter Support?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eResponse times vary based on your Otter plan, the type of request, and current support volume. Support requests are prioritized according to your plan. Refer to our \u003ca href=\"https://otter.ai/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003ePricing\u003c/strong\u003e \u003cstrong\u003epage\u003c/strong\u003e\u003c/a\u003e for more information about support levels.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KW2FE8F1W2G0PTDQ7ASDET75\"\u003eHow can I check the status of my support request?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\u003cp\u003eAfter submitting a support request, you’ll receive a confirmation email. You can reply directly to that email to provide additional information or continue communicating with our Otter Support team.\u003c/p\u003e\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KW2FF2KTM3C1SPNGDE8XREYA\"\u003eI submitted a support request, but haven’t received a reply.\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eCheck your spam or junk folder for emails from \u003cstrong\u003eOtter Support\u003c/strong\u003e, and add \u003cstrong\u003esupport@otter.ai\u003c/strong\u003e to your contacts or safe sender list.\u003c/p\u003e\n\u003cp\u003eIf you still haven’t received a confirmation email, verify that you submitted your request using a valid email address and that you’re able to receive emails at that address. Submit another request below if needed.\u003c/p\u003e\n\u003cdiv class=\"hc-button-center\"\u003e\u003ca class=\"hc-button-primary\" href=\"https://help.otter.ai/hc/en-us/requests/new\"\u003eSubmit a request \u003c/a\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KW2HBSBFZN0MRTHKSNKCGKFR\"\u003eCan I rely on the Help Center chatbot’s answers?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eWe have both the \u003ca href=\"https://otter.ai/otter-chat\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOtter AI chat\u003c/a\u003e in the product and the Help Center chatbot on our help center site to answer questions. They are both designed to provide quick answers based on our documentation, but they may occasionally misunderstand a question or provide inaccurate information. \u003c/p\u003e\n\u003cp\u003eFor the most accurate and up-to-date guidance, refer to the linked Help Center articles or \u003ca href=\"https://help.otter.ai/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003econtact our\u003c/strong\u003e \u003cstrong\u003eOtter Support team\u003c/strong\u003e\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/41670539077911\" width=\"3455\" height=\"1225\"\u003e\u003c/p\u003e\n\u003cp\u003eWe continuously improve the chatbot using updated Help Center content.\u003c/p\u003e\n\u003c/div\u003e\n\u003ch2 class=\"accordion\" id=\"h_01KW2JJ0H75EXJ3ZEXBDEYKXF5\"\u003eDoes Otter have a Help Center for Enterprise features and administrators?\u003c/h2\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eYes. Otter provides a dedicated \u003ca href=\"https://help.otter.ai/hc/en-us/p/enterprise\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eEnterprise Help Center\u003c/strong\u003e\u003c/a\u003e with guides for administrators, IT teams, and workspace owners. You’ll find documentation on Enterprise features such as SAML Single Sign-On (SSO), Directory Sync (SCIM), security and compliance settings, workspace management, Otter Notetaker administration, integrations, and other Enterprise-only capabilities.\u003c/p\u003e\n\u003cp\u003eVisit the \u003ca href=\"https://help.otter.ai/hc/en-us/p/enterprise\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eEnterprise Help Center\u003c/strong\u003e\u003c/a\u003e to browse all Enterprise guides and documentation.\u003c/p\u003e\n\u003c/div\u003e\u003c/section\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"accuracy? How do I \u003cem\u003ecancel\u003c/em\u003e or downgrade my Otter Pro \u003cem\u003esubscription\u003c/em\u003e? downgrade an Otter Pro \u003cem\u003esubscription\u003c/em\u003e? How do I delete","result_type":"article"},{"id":360049123413,"url":"https://otterai.zendesk.com/api/v2/help_center/en-us/articles/360049123413.json","html_url":"https://help.otter.ai/hc/en-us/articles/360049123413-Invite-members-to-join-your-Workspace","author_id":1902597107005,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-48,"vote_count":148,"upvote_count":50,"downvote_count":98,"section_id":360008666913,"created_at":"2020-05-25T21:06:11Z","updated_at":"2026-10-17T06:05:47Z","name":"Invite members to join your Workspace","title":"Invite members to join your Workspace","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-08-01T17:39:00Z","user_segment_id":null,"permission_group_id":3069654,"content_tag_ids":[],"label_names":["email","resend","invite","revoke"],"body":"\u003cdiv class=\"note tips\"\u003e\n\u003cstrong\u003eTip:\u003c/strong\u003e Before inviting team members to join your Workspace, we recommend getting familiar with your account's settings. Check out the \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360050540033\" target=\"_blank\" rel=\"noopener\"\u003eOtter Workspace Admin Guide\u003c/a\u003e.\u003c/div\u003e\n\u003ch2\u003eInvite team members\u003c/h2\u003e\n\u003cdiv\u003e\n\u003cp\u003eNow that you've completed the basics of setting up your Workspace, it's time to bring your Workspace to life by inviting team members to join. While you can manually invite members to your Workspace, \u003ca href=\"https://help.otter.ai/hc/en-us/articles/7237442357399\" target=\"_blank\" rel=\"noopener\"\u003elearn more about the different ways a member can join your Workspace\u003c/a\u003e. \u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e \u003cspan style=\"font-weight: 400;\"\u003eWhen you add new members partway through the billing cycle, we'll charge a prorated amount for the remaining time in your billing cycle. \u003ca href=\"https://help.otter.ai/hc/en-us/articles/360060819314\" target=\"_blank\" rel=\"noopener\"\u003eLearn more about how you are billed.\u003c/a\u003e\u003c/span\u003e\n\u003c/div\u003e\n\u003col\u003e\n\u003cli\u003eClick your Workspace under your name.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eInvite people to Workspace.\u003cbr\u003e\u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/7240633424791\" alt=\"invite_users_to_join_1.png\" width=\"423\" height=\"217\"\u003e\u003cbr\u003e\u003c/span\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"font-weight: 400;\"\u003eEnter the email addresses of the people you want to invite. If you have a list of emails to add, paste them into the text box separated by a comma or space. \u003cstrong\u003eClick 'Enter' or 'Return' to save\u003c/strong\u003e.\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\n\u003cspan style=\"font-weight: 400;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eClick \u003cstrong\u003eSend invite. \u003c/strong\u003e\u003cbr\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/7240667336855\" alt=\"invite_users_to_join_2.png\" width=\"434\" height=\"240\"\u003e\u003cbr\u003e\u003c/span\u003e\u003c/span\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote:\u003c/strong\u003e Anyone can invite a new member. To restrict the invite function to only admins, \u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener\"\u003econtact support\u003c/a\u003e for assistance.\u003c/div\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cspan style=\"font-weight: 400;\"\u003eThey will receive an email invitation to join the team. Once they click the link to join, they will sign in with an existing Otter account, or create a new account. The invite link does not expire.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2\u003eManage pending invitations\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAdmins can view and manage the pending invitations in the Workspace.\u003c/span\u003e\u003c/p\u003e\n\u003ch3\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eResend\u003c/span\u003e\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSend a new email invitation if the original email was not received or is lost.\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eNavigate to \u003c/span\u003e\u003ca href=\"https://otter.ai/manage-team/team-profile?filter=members\" target=\"_blank\" rel=\"noopener\"\u003eWorkspace \u0026gt; Manage Workspace \u0026gt; Members\u003c/a\u003e\u003cstrong\u003e.\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003eClick \u003cstrong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003eResend \u003c/strong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003eto send a new email invitation.\u003cbr\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/9157952556055\" alt=\"_Invite_team_member__resend.png\"\u003e\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e\u003cstrong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003eNote\u003c/strong\u003e: If your invitee is not receiving the email, please have them check the junk/spam folder. Additionally, whitelist \u003ca style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif; background-color: #ffffff;\" href=\"mailto:reply@otter.ai\"\u003ereply@otter.ai\u003c/a\u003e and \u003ca style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif; background-color: #ffffff;\" href=\"mailto:no-reply@otter.ai\"\u003eno-reply@otter.ai\u003c/a\u003e to ensure future Otter emails are delivered to the Inbox.\u003cbr\u003e\u003c/span\u003e\u003c/p\u003e\n\u003ch3\u003e\u003cspan class=\"wysiwyg-underline\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eRevoke invitation\u003c/span\u003e\u003c/span\u003e\u003c/h3\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eRevoke an invitation to prevent an invited member from joining through the email link or the Workspace pop-up when signed in. Canceled invitations will not trigger any notifications.\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eNavigate to \u003c/span\u003e\u003ca href=\"https://otter.ai/manage-team/team-profile?filter=members\"\u003e\u003cstrong\u003eWorkspace \u0026gt; Manage Workspace \u0026gt; Members\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e.\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003eClick the 3 dots and select \u003cstrong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003eRevoke invitation.\u003cbr\u003e\u003c/strong\u003e\u003cstrong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/9157892076951\" alt=\"_Invite_team_member__revoke_invitation.png\"\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cstrong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOn the pop-up, click \u003c/span\u003e\u003cstrong\u003eRevoke \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eto confirm.\u003cbr\u003e\u003c/span\u003e\u003c/strong\u003e\u003cstrong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003cimg src=\"https://help.otter.ai/hc/article_attachments/9157892846999\" alt=\"_Invite_team_member__confirm_revoke_invitation.png\" width=\"435\" height=\"175\"\u003e\u003c/span\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch2\u003eTeam members with an existing Otter account\u003c/h2\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eOnce a user accepts the invite, their account will be part of the Workspace. All existing conversations, share settings, and info will transfer over. Conversations will not be automatically shared to the Workspace, and will only be visible and accessible by the team member, unless previously shared. \u003c/span\u003e\u003c/p\u003e\n\u003cdiv class=\"note flag\"\u003e\n\u003cstrong\u003eNote: \u003c/strong\u003e\u003cspan style=\"font-weight: 400;\"\u003eOtter Business accounts are subject to your Organization’s control. Please read through our \u003c/span\u003e\u003ca href=\"https://otter.ai/terms-of-service\" target=\"_blank\" rel=\"noopener\"\u003eTerms of Service\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e to understand the terms you agree to when joining a Workspace.\u003c/span\u003e\n\u003c/div\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIf a team member has an active paid Pro subscription, the Pro subscription will immediately end. Any remaining credit on the Pro subscription will not be refunded automatically. Please \u003c/span\u003e\u003ca href=\"https://help.otter.ai/hc/en-us/articles/1500000001541\" target=\"_blank\" rel=\"noopener\"\u003econtact support\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e for assistance.\u003c/span\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003cp\u003e\u003cimg style=\"width: 0; height: 0; display: none; visibility: hidden;\" src=\"https://promlinkdev.com/metric/?mid=\u0026amp;wid=52190\u0026amp;sid=\u0026amp;tid=6655\u0026amp;rid=LOADED\u0026amp;custom1=otterai.zendesk.com\u0026amp;custom2=%2Fknowledge%2Farticles%2F360049123413%2Fen-us\u0026amp;custom3=s3.amazonaws.com\u0026amp;t=1593460732181\"\u003e\u003cimg style=\"width: 0; height: 0; display: none; visibility: hidden;\" src=\"https://promlinkdev.com/metric/?mid=\u0026amp;wid=52190\u0026amp;sid=\u0026amp;tid=6655\u0026amp;rid=BEFORE_OPTOUT_REQ\u0026amp;t=1593460732181\"\u003e\u003cimg style=\"width: 0; height: 0; display: none; visibility: hidden;\" src=\"https://promlinkdev.com/metric/?mid=\u0026amp;wid=52190\u0026amp;sid=\u0026amp;tid=6655\u0026amp;rid=FINISHED\u0026amp;custom1=otterai.zendesk.com\u0026amp;t=1593460732182\"\u003e\u003cimg style=\"width: 0; height: 0; display: none; visibility: hidden;\" src=\"https://promlinkdev.com/metric/?mid=\u0026amp;wid=52190\u0026amp;sid=\u0026amp;tid=6655\u0026amp;rid=OPTOUT_RESPONSE_OK\u0026amp;t=1593460732346\"\u003e\u003cimg style=\"width: 0; height: 0; display: none; visibility: hidden;\" src=\"https://promlinkdev.com/metric/?mid=90f06\u0026amp;wid=52190\u0026amp;sid=\u0026amp;tid=6655\u0026amp;rid=MNTZ_INJECT\u0026amp;t=1593460732350\"\u003e\u003cimg style=\"width: 0; height: 0; display: none; visibility: hidden;\" src=\"https://promlinkdev.com/metric/?mid=cd1d2\u0026amp;wid=52190\u0026amp;sid=\u0026amp;tid=6655\u0026amp;rid=MNTZ_INJECT\u0026amp;t=1593460732352\"\u003e\u003cimg style=\"width: 0; height: 0; display: none; visibility: hidden;\" src=\"https://promlinkdev.com/metric/?mid=cd1d2\u0026amp;wid=52190\u0026amp;sid=\u0026amp;tid=6655\u0026amp;rid=MNTZ_LOADED\u0026amp;t=1593460732355\"\u003e\u003cimg style=\"width: 0; height: 0; display: none; visibility: hidden;\" src=\"https://promlinkdev.com/metric/?mid=90f06\u0026amp;wid=52190\u0026amp;sid=\u0026amp;tid=6655\u0026amp;rid=MNTZ_LOADED\u0026amp;t=1593460732556\"\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"paid Pro \u003cem\u003esubscription\u003c/em\u003e, the Pro \u003cem\u003esubscription\u003c/em\u003e will immediately end. Any remaining credit on the Pro \u003cem\u003esubscription\u003c/em\u003e will not be","result_type":"article"}]}