Chrome is running an experiment for its feature flag, Echo Cancellation. If the setting is enabled, the microphone will only pick up your voice during an online meeting when recording in Otter directly on Chrome. Playback recording is also affected, such as recording sound from YouTube or audio played on your device speaker. All Chrome versions are affected.
Example situations where you may experience this issue:
- Recording an online meeting through Otter directly on Chrome. Speaker voices in the meeting will not be recorded. Only your voice will be recorded.
- Recording in Otter on Chrome with a YouTube video playing in the background. The YouTube audio will not be recorded.
- Recording in Otter on Chrome with a video playing back in QuickTime or a program. The audio from the video will not be recorded.
Note: This does not affect any Otter recording integration or features, such as Otter Assistant, Zoom Live Notes, or Zoom Sync. Only direct recordings on Otter’s website through Chrome are affected. For all Zoom, Google Meet, or Microsoft Teams meetings, we recommend using Otter Assistant.
Disable the feature flag to resolve this issue.
- In a Chrome browser, go to chrome://flags and click Enter/Return.
- In the search bar, type Echo Cancellation.
- The Echo Cancellation feature flag should appear under the header Available.
- Click the Default drop-down menu and select Disabled.
- Click Relaunch or restart Chrome for settings to take effect.
The feature flag should now be disabled. You can verify by navigating to chrome://flags and verifying it reflects Disabled.