Over time, people may come and go from Otter. Some may leave on their own, but as an Owner or Admin, you have the ability to deactivate members' accounts.
Keep in mind
- When a member is deactivated, we'll add prorated credits to your Otter Business account for the remaining time on your current billing cycle. These credits will be applied when new members are added to your account or on your next renewal date. These credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid services plan with Otter. Learn more about how seats work.
- Deactivating a member removes them from the Otter Business account and will no longer be billed to the account at the next billing cycle.
- They will no longer have access to their Otter account or the Otter Business account.
- Their conversations won't be deleted. Conversations that are shared with other people or Channels are still accessible.
Who can deactivate and reactivate members
Below is an overview of the actions each role can take.
| Action | Owner | Admins |
| Deactivate and reactivate admins |  |
|
| Deactivate and reactivate members | |
|
Deactivate a member
- Sign in to Otter.
- Click your name in the top left.
- Click Team Admin or My Team.
- Click
to the right of the member you’d like to deactivate. - Select Deactivate.
Reactivate a member
- Sign in to Otter.
- Click your name in the top left.
- Click Team Admin or My Team.
- Click to the right of the member you’d like to reactivate. Deactivated members are at the bottom of the list.
- Select Reactivate.
Once reactivated, the member can immediately sign in to the Otter Business account. They'll also have access to their conversations and conversations previously shared with them prior to their account being deactivated.
