If an administrator for your Business account enabled two-factor authentication and you're having trouble, try one or more of the following. Learn about two-factor authentication.
I've lost or can’t access my phone
If you can't receive codes by text message because you don't have your phone or can't access it, try using another device or computer that can receive text messages sent to your phone number. Learn how to send and receive text messages from your Mac or PC.
You didn't receive a text message
If you're not receiving codes by text message, this could be for a few reasons.
- Make sure your service plan and mobile device support text message delivery. Delivery speed and availability may vary by location and service provider.
- Make sure your phone has a strong internet connection and that you've turned on cellular data on your phone. If this setting is off, you might not be able to receive text messages.
- If text message delivery is slow in your location or you have limited cellular service, try moving to a different location or connecting to a Wi-Fi network, and try resending a new code.
Codes from texts aren't working
If you requested multiple codes, only the newest one will work. Codes expire after three minutes. After a code expires, you can't use it to sign in. Resend a new code and try again.
Need more help?
If you're still experiencing problems, contact customer support.