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Contact Otter.ai Support

  • Updated

Please note that we prioritize support for the Business and Enterprise plans. View our pricing page for more information on support prioritization. If you would like t contact our Sales team regarding the Enterprise plan, fill out our Sales form:

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We don't offer phone support at this time. As our team grows, we hope to offer additional ways for customers to reach us, including phone support. We'd be happy to answer any of your questions over email.

Submitting a support request

The easiest way to contact the Otter Support Team is to submit a request. Follow these steps to ensure your ticket request is properly prioritized by submitting it through your Otter account. For mobile users, follow these steps to submit through the mobile Otter app. 

Note: On the request form, please be sure to include the email address associated with your Otter account, as without this information we will not be able to locate your account and help resolve your issue in a timely manner. Additionally, your request may not be prioritized correctly if your email is not associated with an Otter account. 
  1. Log in to Otter.ai.
  2. Click on your name in the profile section and select Contact Support.
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  3. Ensure the Email address of your Otter account field is correct, and that you fill out all of the fields associated with the form. The more information you can provide, the quicker we will be able to resolve your issue or answer your question.
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  4. Click Submit at the end of the form when you're finished. 

Submitting a support request on Mobile

You can submit a support request on the mobile iOS or Android Otter app. 

  1. Log into the Otter.ai mobile app. 
  2. Tap on the menu button in the upper corner. 
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  3. Tap on your profile. 
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  4. Under the Support section, tap Contact support. 
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  5. Ensure the Email address of your Otter account field is correct, and that you fill out all of the fields associated with the form. The more information you can provide, the quicker we will be able to resolve your issue or answer your question.
  6. Click Submit at the end of the form when you're finished. 

Frequently Asked Questions

Before you contact Otter.ai Support, we recommend searching the Help Center for the answer to your question. Below are some of the most frequently asked questions.

If you are a member of an Otter Business account, but are not an administrator, ask your account admin for assistance. The admin will be able to resolve many questions or issues.

I am unable to log into my Otter account

If you cannot find the answer to your question in the Help Center, or cannot log into your Otter account and you have already tried these steps to reset your password, please contact our Otter Support Team using this form. The more details you can provide, the quicker our team will be able to resolve your question or problem. Please be sure to include the email address associated with your Otter account, as without this information we will not be able to locate your account and help resolve your issue in a timely manner. 
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Note: If you enter an email not associated with the Otter account, you may encounter a delay in response to your ticket, due to our prioritized system.

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