Delete your account

If you have your own individual account, follow the instructions below.

1. (Skip to step 2 if you do not have a Workspace) Verify that you are not part of a Workspace in Workspace > Members. You should only see yourself listed and set as the owner of the Workspace.

   

   Note: If you see other members in the Workspace or are not the Owner, review our I am part of a multi-member Workspace instructions to delete your account.

2. (Skip to step 3 if you are on the Basic plan). Verify that your subscription has been canceled and expired. You should see Basic (Free) in the lower left corner and Basic set as your current plan in Account Settings > Plan.

   

   Note: You will not be able to delete your account if you have an active subscription. A subscription must have expired before you can proceed with the remaining steps. To forfeit your remaining subscription and to delete your account immediately, contact our Otter Support Team for further assistance.

3. Click on your Profile and select Account Settings.

4. Under the General tab, click on the last option Delete account.

   

5. Type in your Otter password. Click Verify and continue.

   

   Note: If you use Google, Microsoft, or Apple sign-in to create your Otter account, verify through your platform credentials.

6. Review the pop-up carefully. Click Delete account to proceed with permanently deleting your Otter account.
   

If you are a member of an active paid Workspace, contact your admin to have them delete your account.

1. Find the admin’s contact information on the Workspace > Members page, or click Contact on the Account Settings > Plan page to send an email to your admin.
   
2. Have your admin follow the instructions to delete your account in our Delete a member from your Workspace article.

Follow the steps below to delete your account.

1. Verify that the subscription is canceled and expired. You should see Basic (Free) in the lower left corner and Basic set as your current plan in Account Settings > Plan.

   

2. Click on your Profile and select Account Settings.

3. Under the General tab in settings, click on the last option Delete account.

   

4. Type in your Otter password. Click Verify and continue.

   

   Note: If you use Google, Microsoft, or Apple sign-in to create your Otter account, verify through your platform credentials.

5. Review the pop-up carefully. Click Delete account to proceed with permanently deleting your Otter account.

   

If you are the owner or admin of a multi-member Workspace, follow the instructions below to delete your account and Workspace. You will not be able to delete your account until you have removed or deleted the additional members in your Workspace.

1. If you currently have an active plan, cancel your subscription first. Verify that your subscription is canceled and expired. You should see Basic (Free) in the lower left corner and Basic set as your current plan in Account Settings > Plan.

   

   Note: You will not be able to delete your account if you have an active subscription. A subscription must have expired before you can proceed with the remaining steps. To forfeit your remaining subscription and to delete your account immediately, contact our Otter Support Team for further assistance.

2. Navigate to Workspace > Members. You must remove or delete all members before being able to delete your account. You will need to Revoke access to the Workspace by either removing them from the Workspace or deleting their account. Learn more about managing the members in your Workspace.

   • Remove account from the Workspace - Recommended for any members in your Workspace that will continue to use Otter. Once removed from the Workspace, that user can continue using Otter and purchase their own plan if needed.
   • Delete member - Recommended if the member is no longer using Otter and will not need their account any further. This is permanent and irreversible.
   Note: You will not be able to delete your account if you have deactivated members in your Workspace. Members must be either removed from the Workspace or deleted.

   

3. Once you are the remaining user in your Workspace, click on your Profile and select Account Settings.

4. Under the General tab, click on the last option Delete account.

   

5. Type in your Otter password. Click Verify and continue.

   

   Note: If you use Google, Microsoft, or Apple sign-in to create your Otter account, verify through your platform credentials.

6. Review the pop-up carefully. Click Delete account to proceed with permanently deleting your Otter account.

Delete your account

1. Open the Otter app.

2. Tap on Account in the lower right corner.

   

3. Tap on Account Settings.

   

4. Scroll down and tap Delete account.

   

5. Verify your credentials. Depending on how you originally created your account, verify through the associated method. Tap Verify and continue.

   

6. Carefully read through the pop-up. Tap Delete account permanently to proceed with immediately deleting your account.

   

Business plan

If you have a Business plan, you will not be able to delete it through the mobile app. Tap OK on the mobile pop-up or contact our Otter Support Team for more assistance.

Admin of multi-seat Workspace

If you are the admin of a multi-seat Workspace, you will need to follow the steps listed in I am the owner or admin of my Workspace. These steps must be completed on a web browser.

• If you don’t see the ‘delete account’ option, you may be in a multi-seat paid Workspace.
• Please follow the steps listed in I am part of a multi-member Workspace for more information or to contact your admin.
• If you are the owner/admin of a multi-seat Workspace, review the I am the owner or admin of my Workspace section.

• No.
• Once you have deleted your account, it can not be recovered or restored.

• When your account is deleted, all of your conversations are permanently deleted as well.
• Deleted conversations are not recoverable.

• Any conversations that you've shared with others are permanently deleted.
• They can no longer be accessed by others.

• Any subscriptions that you have subscribed to, including purchases made through Apple or Google Play, are canceled at the end of the billing cycle when you delete your account.

• No.
• Deleting the mobile app does not delete your Otter account. You must follow the steps in this article to delete your Otter account.
• Deleting the mobile app does not cancel your Otter subscription.

• No.
• Even after account deletion, we will retain certain limited account information, such as email, solely for accounting and administrative purposes.

• You cannot delete your account if you are the owner or the only admin in a multi-seat Workspace.

• You must remove all members from your Workspace first. Follow the steps in I am the owner or admin of my Workspace.

  

• If you have a Business plan, you will not be able to delete your account.
• Please contact our Otter Support Team for further assistance.