Note: If you are a member of an Otter Business Workspace, contact your admin to remove you from the Workspace and revert your account to an individual one. Admins can revert themselves back to an individual account. You must be on an individual account to delete your account.
As part of putting you in control of your data and privacy, Otter gives you the ability to permanently delete your account at any time and for any reason. Read this article carefully to fully understand what happens when your account is deleted.
Deleting your account is completely permanent and will delete all conversations, settings, and account info. Conversations shared with people or Groups will not be accessible after deletion. We are not able to recover deleted accounts.
About deleting your account
- When your account is deleted, the account details, conversations, and data associated with your account are permanently deleted from Otter’s servers.
- You can't sign in to the account, and you won’t be able to access any data, content, or services that were associated with the account.
- Conversations and other content are permanently deleted.
- Deleting your account is permanent. After your account is deleted, Otter can't reopen or reactivate the account nor restore your data. If you have an active subscription and aren’t using your account right now, but may consider returning to it in the future, we recommend canceling the subscription instead of deleting the account.
Before deleting your account
We recommend that you take a few steps before you delete your account:
- If you are on a paid subscription, cancel your paid subscription first. When your account is deleted, the subscription is canceled at the end of the billing cycle.
- Export your conversations to a text or audio file that you currently need or expect to need.
How to permanently delete your account
Using a web browser
Using a web browser
- Sign in to your Otter account at otter.ai.
- Click on your name located in the upper corner of the profile section.
- On the expanded menu, click Account settings and navigate to the General tab.
- Select the last option Delete account.
- Enter your password and click Verify and continue.
- Carefully read the pop-up to understand what will happen to your account when you delete it. To proceed with permanently deleting your account, click Yes, delete account.
- Your account is permanently deleted. No further action is required.
Using the mobile app
Using the mobile app
- Open the Otter mobile app.
- Tap the menu button above ‘Settings’in the upper corner.
- On the expanded menu, click your name in the profile section.
- In the Account section, select Delete account.
- Enter your password into the prompt and tap Verify and continue.
- A final confirmation message will appear. Please read carefully to understand what will happen to your account when you delete it. To proceed with the permanent deletion of your account, tap Delete account permanently.
- Your account is permanently deleted. No further action is required.
Frequently Asked Questions
Can my deleted account be recovered?
No. Once you have deleted your account, it can not be recovered.
What happens to my conversations when my account is deleted?
When your account is deleted, all of your conversations are permanently deleted as well. Deleted conversations are not recoverable.
What happens to the conversations that I've shared with others?
Any conversations that you've shared with others are permanently deleted. They can no longer be accessed by others.
What happens to my subscriptions?
Any subscriptions that you have subscribed to, including purchases made through Apple or Google Play, are canceled at the end of the billing cycle when you delete your account.
If you are unable to delete your account, contact us and our Otter Support Team will respond as soon as possible.