Update your iOS Apple private relay (Hide My Email) email to a personal one

Sign in with Apple or Continue with Apple is one of the options we offer for iOS users to sign up with. If you created an Otter account using your Apple ID, you may have selected Hide My Email during the signup process. This creates a randomly generated email (typically ending in @privaterelay.appleid.com) assigned to your Otter account instead of the email attached to your Apple account. 

Why can this create problems? 

Using your Apple account is a convenient way to create an Otter account and sign in; however, there may be situations where you want to update your Otter account email to a personal one. 

Creating a 2nd account by accident 

• Users may accidentally sign up for two Otter accounts using both their personal account (otter-demo@otter.ai) and Apple private relay email (abc123@privaterelay.appleid.com).
• This can create confusion when trying to find an account, subscription, or conversation.
• A paid subscription may not be associated with the Otter account you are wanting to use due to the 2nd account.  

Contacting Otter Support

• When reaching out to us, we ask that you provide the email associated with your account.
• Our team may need you to reply from the email address associated with the account, depending on the request.
• Regardless if our emails are forwarded to your Apple email account (e.g., otter-demo@otter.ai), we still require a response from the Apple private relay email (e.g., abc123@privaterelay.appleid.com) as that is the email associated with the Otter account.
• If you are unable to reply from the private relay email associated with the account, our team may not be able to fulfill your request. 

Emails are not delivered

• Emails from Otter be not be delivered successfully due to the @privaterelay.appleid.com domain.

Update your Apple private relay email to a person email

Follow the steps below to update your Apple private relay email to a personal email. If you are experiencing any issues or have questions, please contact our Otter Support Team. 

• Step 1: Find the private relay email associated with your Otter account
• Step 2: Attach a password to your account
• Step 3: Update your account email

Step 1: Find the private relay email associated with your Otter account

1. On your iOS device, tap on Settings. Tap on your Apple Profile.
2. Tap Sign in with Apple.
   
3. Under APPS AND WEBSITES, look for Otter and tap on the application.
   
4. Copy down the email next to Hide My Email.
   

Step 2: Attach a password to your account

Attaching a password to your account will ensure you are able to update the email, as we currently do not support changing an email through the Apple sign-in verification. 

1. On a browser, navigate to our Forgot Password page: https://otter.ai/forgot-password.
2. Type in the Apple private relay email. Click Send reset link. 
   

3. Navigate to Otter Password Reset email. Click Reset Now to add a password to your account. 

   Note: If you do not see the email, check your spam folder. 

   
   

Step 3: Update your account email

Now that you have updated your password, you'll be able to update your account email. 

1. Sign in to Otter.ai on a browser. 

   Note: Updating your account email is only supported on a mobile or desktop browser and not through the Otter mobile app at this time.

   
   

2. Navigate to Account Settings > General > Profile. Click Edit.
3. Click into the Email field to add your new email.
   
4. Click the blue check mark when you are finished typing the new email. Type in the password. 
   
5. Type in your password. Click Validate.
   
6. Follow the steps in the email sent to confirm the email change. Click Okay.
   
7. Click Done to finish. 

FAQs

Can I use my Apple account password to validate the email change? 

Can I change or update my email on the mobile Otter app?