Note: If you are a member of an Otter Business account, but you are not an administrator, ask your account administrator for assistance.
Frequently asked questions
Before you contact Otter.ai Support, we recommend searching the Help Center for the answer to your question. Below are some of the most frequently asked questions.
- How long does it take Otter to process a recording or uploaded file?
- Why is Otter unable to upload my files?
- I'm having accuracy problems with my recordings. Why?
- Cancel or downgrade your Pro subscription
- Delete your account
- Understanding how seats (licenses) work (Otter Business only)
Contact Otter.ai Support
If you're not able to find the answer to your question in the Help Center, submit a request and our Otter.ai Support Team will respond as soon as possible.
Using a web browser
- Sign in to your Otter account.
- Click your profile photo or initial in the top left.
- Click Contact Support, enter the details of your request, including the steps to reproduce your issue, and then click Send.
Using the mobile app
- Open the Otter mobile app.
- Tap and then tap your profile photo or initial in the top left.
- Tap Contact Support, enter the details of your request, including the steps to reproduce your issue, and then tap Send.