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Cancel your Otter Pro subscription

Otter Help
Updated

You can cancel your Otter subscription anytime to set the subscription to expire at the end of the billing period. Once your paid subscription expires, you can continue to use Otter on the Basic free plan. 

Note: Cancelling your subscription is not the same as deleting your account. To learn more about deleting your account, check out the Delete your account article.

About cancelling a subscription

  • Subscriptions automatically renew unless you cancel them.
  • If you cancel, you can keep using the paid features until the subscription expires at the end of the current billing period.
  • Cancel your subscription at least 24 hours before the next billing date to avoid an unwanted charge.
  • Applicable limits of the Basic plan apply after the paid subscription expires.
  • Subscriptions are non-refundable as explained in the Otter Terms of Service.
Tip: Check out our Otter subscription cancellation FAQs for more info.

Steps to cancel your Otter Pro subscription

Subscriptions purchased through Otter.ai can must be managed on a web browser. If you purchased the Otter Pro subscription through Apple or Google Play, you will need to cancel your subscription through them. Select the option below that best matches your original subscription purchase method.

Subscriptions purchased through Otter.ai directly (Web)

  1. Sign in to Otter.ai as an admin. 
  2. Click on your profile on the left navigation menu. Select Account Settings and click on the Plan tab.
  3. At the end of the page under Payment History, click Cancel plan.
    cancel pro plan.png
  4. Carefully review the information in the pop-up. The message may vary depending on your plan. Click Cancel Subscription to proceed. 
    cancel pro.jpg
  5. The subscription is now canceled and will expire at the end of the billing cycle. You and any member in your Workspace can continue to use paid features until the end of the billing cycle. 

If you change your mind before the billing cycle ends, reactivate the plan at any time in Account Settings > Plan.

reactivate pro plan.png

Subscriptions purchased through Apple apple-logo.png or Google Play google-play.png

Note: Uninstalling the Otter mobile app does not automatically cancel your subscription. Make sure you have canceled your subscription before uninstalling the app or deleting your account.

You’ll only be able to cancel on mobile if you purchased your Otter subscription through Apple or Google Play.

Steps to check where your subscription was purchased
  1. Open the Otter mobile app.
  2. Tap your profile in the top left to open the Settings menu.
  3. Scroll to the bottom of the menu and tap Manage subscription.
    settings.png
  4. If you purchased a subscription directly through Otter, you will be prompted with a message to sign in to your account using a web browser. See Using a web browser.
    manage subscription.png

Cancel a subscription purchased through Apple or Google Play

If you purchased your Otter plan through Apple or Google Play, you must cancel your subscription through the same store. 

If you decide to purchase an Otter subscription in the future, we recommend purchasing it directly at otter.ai. This will allow our team to better help you manage your subscription if you have any questions. 

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