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Error in creating team subscription

Otter Help
  • Updated

There may be many reasons why an error appears on the checkout page when trying to purchase a subscription. 

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Make sure you are logged into an admin account

Only admins can purchase and manage subscriptions for a Workspace. Members cannot purchase a subscription for a Workspace. Make sure you are logged into an admin account before purchasing a subscription.

Users in Workspace > Manage Workspace > Members with the role 'Member' cannot purchase subscriptions. Reach out to your admin to have them purchase or have the admin update your role. 

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General troubleshooting tips

We recommend clearing cache and cookies and restarting your browser: Learn how to clear cookies and site data in Chrome, Safari, and Firefox. Sign back into Otter with an admin account and try purchasing again. 

Tip: Extensions and plugins can affect purchasing a subscription. Open an incognito or private browsing window to remove all extensions and VPNS, and try purchasing while in that mode.

If you continue to experience issues, contact our Otter Support Team. 

 

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