Add a UK VAT ID to your Otter account

If your billing address is in the United Kingdom (UK), you can add a valid UK Value-Added Tax identification number (VAT ID) to your Otter account. VAT IDs will be applied to future eligible purchases and invoices.

Before you begin

• You must have a valid UK VAT registration number.
• Add your VAT ID before your next renewal or purchase to ensure it is applied to future invoices.
• Adding or updating a VAT ID does not automatically change invoices that have already been issued.

Add your VAT ID

1. Go to Integrations (Account Settings) → Billing, then click Edit next to Billing Contact.

   

2. Select United Kingdom (UK) as your billing country, enter your ZIP/postal code and VAT ID, then click Confirm.

   Note: Enter your VAT ID with the GB prefix (e.g., GB123456789).

   

3. Your VAT ID will automatically appear on future eligible invoices.

   

Add a VAT ID during checkout

If you're purchasing Otter for the first time, you can add your UK VAT ID during checkout. Select UK (United Kingdom) as your billing country to display the VAT ID field.

Add your full UK address to your invoice

To add or update your full UK address on an invoice, contact Otter Support. Submit a support ticket and include the complete UK address you want displayed on your invoice.

Correcting previous purchases after adding a VAT ID

Adding a VAT ID to your billing account only applies to future purchases and invoices. If you need a correction for a previous purchase after adding your VAT ID, send proof of your VAT registration to ar@otter.ai or fill out this form. Once the Otter.ai team has reviewed the supporting documentation, the team will make the necessary corrections.

FAQs