You can cancel your Otter subscription anytime to set the subscription to expire at the end of the billing period. Once your paid subscription expires, you can continue to use Otter on the Basic free plan.
About cancelling a subscription
- Subscriptions automatically renew unless you cancel them.
- If you cancel, you can keep using the paid features until the subscription expires at the end of the current billing period.
- Cancel your subscription at least 24 hours before the next billing date to avoid an unwanted charge.
- Applicable limits of the Basic plan apply after the paid subscription expires.
- Subscriptions are non-refundable as explained in the Otter Terms of Service.
Steps to cancel your Otter Pro subscription
Subscriptions purchased through Otter.ai can must be managed on a web browser. If you purchased the Otter Pro subscription through Apple or Google Play, you will need to cancel your subscription through them. Select the option below that best matches your original subscription purchase method.
Subscriptions purchased through Otter.ai directly (Web)
- Sign in to Otter.ai as an admin.
- Click on your profile on the left navigation menu. Select Account Settings and click on the Plan tab.
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At the end of the page under Payment History, click Cancel plan.
- Carefully review the information in the pop-up. The message may vary depending on your plan. Click Cancel Subscription to proceed.
- The subscription is now canceled and will expire at the end of the billing cycle. You and any member in your Workspace can continue to use paid features until the end of the billing cycle.
If you change your mind before the billing cycle ends, reactivate the plan at any time in Account Settings > Plan.
Subscriptions purchased through Apple 
or Google Play 
You’ll only be able to cancel on mobile if you purchased your Otter subscription through Apple or Google Play.
- Open the Otter mobile app.
- Tap your profile in the top left to open the Settings menu.
- Scroll to the bottom of the menu and tap Manage subscription.
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If you purchased a subscription directly through Otter, you will be prompted with a message to sign in to your account using a web browser. See Using a web browser.
Cancel a subscription purchased through Apple or Google Play
If you purchased your Otter plan through Apple or Google Play, you must cancel your subscription through the same store.
- Learn how to cancel your subscription through Apple and/or request a refund.
- Learn how to cancel your subscription through Google Play and/or request a refund.
If you decide to purchase an Otter subscription in the future, we recommend purchasing it directly at otter.ai. This will allow our team to better help you manage your subscription if you have any questions.