The most common reason why your subscription may not be reflected in your account is due to a second account. Make sure you are logged into the correct account to access your paid subscription. View our trouble signing into your Otter account article if you are having trouble accessing your account. If you have gone through troubleshooting steps and still are not able to see your paid account, please select the topic associated with your subscription purchase method and provide the related information to our Otter Support Team.
- Otter subscription originally purchased on the web browser
- Otter subscription originally purchased through Apple app store
- Otter subscription originally purchased through Google Play store
Subscriptions purchased on a Web browser
Check the Otter receipt/invoice, as the email associated with your account is shown there. The receipt/invoice will have been sent by Stripe and may contain the subject line ‘Your receipt from Otter.ai’. Try searching your email inbox for the receipt/invoice.
To find the email address, open the receipt/invoice. The email will be located under Bill to. Complete a password reset here if needed.
If you are unable to find the receipt/invoice, experience issues logging into the email, or no longer have access to that email, reach out to us with the four pieces of billing information.
Note: If you’ve changed your account email previously, the email shown on the invoice/receipt may not reflect the current one associated with your account.
Payment method used to purchase the subscription
Provide the following information, so that we can find the account associated with your paid subscription:
- Last 4 digits of the payment card on file
- Card expiration date
- Amount of the last transaction
- Last transaction date
Note: We need all 4 pieces of information in order to verify your account.
Contact us with the 4 pieces of information and our Otter Support Team will respond as soon as possible.