This article will provide more information on troubleshooting your paid subscription, purchased through the Google Play store, not showing in your account. Review the troubleshooting steps below to find your paid account.
Google Play store subscription is not reflected in my account
We can find your paid account through the order number. Subscriptions purchased through the Google Play store will be associated with an order number. You can find the order number on your receipt. The receipt will have been sent by Google and may contain the subject line ‘Your Google Play Order Receipt’. Try searching your email inbox for the receipt or through your Google Play store account.
Contact us with the Order number (including the GPA) and our Otter.ai Support Team will respond as soon as possible.