What happens after recording a conversation or importing a file?
When you have finished recording a conversation or the file you have imported has uploaded successfully, the audio will begin processing. Once the recording or file has finished processing, you will be able to view, edit, export your conversation, collaborate, and more. When the process is complete, Otter will send an email and push notification if you have them enabled.
The additional processing is powered by advanced machine learning that distinguishes and separates the audio into segments associated with each individual and then groups together speech segments on the basis of speaker characteristics and timestamps. This process is compute-intensive and can take time depending on the duration and number of speakers.
How long does processing take?
The processing time depends on the duration of the recording or file, the number of speakers, and how busy the Otter service is. The table below describes the typical processing time by the input type.
Note: During peak times, recordings may require extra processing time, regardless of the recording duration.
| Input type | Typical processing time |
|
Same time as the file duration |
|
|
Several minutes after the recording ends |
|
|
Record using Otter Assistant or Live Notes |
Several minutes after the recording ends |
|
Same time as the recording duration |
My conversation has been processing for several hours. What should I do?
The conversation processing time depends on the duration of the recording or file, the number of speakers, and how busy the Otter service is. During peak times, recordings may require extra processing time, regardless of the recording duration.
If the transcription has been processing for an unexpected amount of time, contact support for further assistance. Include the date, time, and title of each affected conversation to accelerate our ability to assist you.
A file import fails or won't finish
When importing an audio or video file, a progress indicator shows the percentage of the import that is complete.
If the progress indicator is showing the same percentage for a longer than expected time or shows an error, there may be a problem with your internet connection or other factors.
Perform one or more troubleshooting steps to fix the problem.