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Export conversations

Allen Lai
  • Updated

You can export conversations, including any shared with you, both as text or audio in different formats. By exporting your conversations, you can use it in another service, such as for closed captions. 

Export to text

Note: Users on the free Basic plan can export to a TXT file only. To export to other file types, upgrade to a paid plan.

  1. Sign in to Otter.
  2. Click the menu in the top left and click My Conversations.
  3. Click the conversation you want to export.
  4. Clickmore_horiz-black-24dp.svgand then click Export Text.
  5. Choose the file format for the text:
    • CLIPBOARD copies the text to your computer's clipboard.
    • TXT is a standard text document that contains the unformatted text.
    • DOCX creates a Microsoft Word document.
    • PDF creates a portable document format (PDF) document.
    • SRT extracts the text and their timings to a SubRip Subtitle format text file, which can be imported into a video file for subtitles and captions. This format is widely used to export captions to YouTube.
  6. Choose how to name the exported file and any additional export options. A preview of the exported text is shown below the options.
    • Include speaker names
    • Include timestamps
    • Include highlights
    • Include photos
    • Merge same-speaker segments
    • Export as monologue
    • Remove Otter branding (available for TXT and CLIPBOARD formats)
  7. Click Continue.
  8. Choose where to save the exported text file, then click Save.

Export highlights

If you or a team member highlighted text within a conversation, you could export just the highlighted sections to a text file.

  1. Sign in to Otter.
  2. Click the menu in the top left and click My Conversations.
  3. Click the conversation you want to export.
  4. Click the # Highlights link at the top of the conversation below the summary keywords.
  5. A popup window will appear, showing the highlighted text.
  6. Clickmore_horiz-black-24dp.svgand then click Export Text.
  7. Choose the file format for the text:
    • CLIPBOARD copies the text to your computer's clipboard.
    • TXT is a standard text document that contains the unformatted text.
    • DOCX creates a Microsoft Word document.
    • PDF creates a portable document format (PDF) document.
  8. Choose how to name the exported file and any additional export options. A preview of the exported text is shown below the options.
    • Include speaker names
    • Include timestamps
  9. Click Continue.
  10. Choose where to save the exported text file, then click Save.

Export_highlights_copy.png

Export to audio

  1. Sign in to Otter.
  2. Click the menu in the top left and click My Conversations.
  3. Click the conversation you want to export.
  4. Clickmore_vert-black-24dp.svgand then click Export Audio.
  5. The exported file will be downloaded in MP3 format.

Export multiple conversations

  1. Sign in to Otter.
  2. Click the menu in the top left and click My Conversations.
  3. Select the checkbox next to the conversations you want to export. In the mobile app, tap article-black-24dp.svg next to each conversation.
  4. Click the Export link at the top. In the mobile app, tap more_vert-black-24dp.svg and then tap Export.
  5. Select the format(s) and additional settings. Click Export.
  6. You will receive an email with a link to download once it's ready.