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Export conversations

  • Updated

You can export conversations, including any shared with you, both as text or audio in different formats, along with Takeaways. By exporting your conversations, you can use it in another service, such as for closed captions. 
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Export to text

Note: Users on the free Basic plan can export to a TXT file only. To export to other file types, upgrade to a paid plan.

  1. Click the menu in the top left and click My Conversations.
  2. Click the conversation you want to export.
  3. Click the 3 dots in the upper and then click Export.
  4. Choose the file format for the text:
    • CLIPBOARD copies the text to your computer's clipboard.
    • TXT is a standard text document that contains unformatted text.
    • DOCX creates a Microsoft Word document.
    • PDF creates a portable document format (PDF) document.
    • SRT extracts the text and their timings to a SubRip Subtitle format text file, which can be imported into a video file for subtitles and captions. This format is widely used to export captions to YouTube.
      export_text_options.png
  5. Choose how to name the exported file and any additional export options. A preview of the exported text is shown below the options.
    • Include speaker names
    • Include timestamps
    • Include highlights
    • Include photos
    • Merge same-speaker segments
    • Export as monologue
    • Remove Otter branding (available for TXT and CLIPBOARD formats
      Export_options.png
  6. Click Export.
    Export.gif

Export Takeaways

You can now export a text (TXT) file with a summary of all Takeaways. It will contain summaries of text notes, highlights, comments, and action items. 

Note: Read our article on Takeaways

  1. In the conversation you want to export Takeaways, click the 3 dots in the top right and select Export.
  2. Toggle the Takeaways
    Meeting_Gems_Export.png
  3. Click Export to save the file to your device.

Export Highlights

You can export just your Takeaways highlights.

Note: This is only available on a desktop browser

  1. Click on the Takeaways highlight tab. 
  2. Click the export icon in the top right. 
    export_icon.png
  3. Select the file format that you want to export as.
    • clipboard
    • txt
    • docx
    • pdf
  4. Click Export.
    export_formats.png

Export to audio

  1. Click the 3 dots in the top right.
  2. Toggle on Audio. 
    Screen_Shot_2022-05-09_at_6.54.04_PM.png
  3. Click Export. 
  4. The exported file will be downloaded in an MP3 format.

Export multiple conversations

Bulk exporting is a feature available on our Business plan. Check out our pricing page to see the different features that each plan offers.

Desktop Export Steps

  1. Navigate to My Conversations, the Direct Message, the Group, or the Folder where the transcripts are located, that you want to export.
  2. Select the checkbox next to the conversations you want to export. 
    export_bulk_checkboxes.png
  3. Click the Export button at the top.
  4. Select the format(s) and additional settings. Click Export.
  5. You will receive an email with a link to download the ZIP file containing all of your transcripts once it's ready.
    Export_bulk_.png

Mobile Export Steps

  1. Click on the icons next to the conversations to select them. 
  2. Click the 3 dots and select Bulk export. 
  3. Select the format and continue with additional settings.
  4. Click Continue.
  5. The files will export individually that you can save to your device. 

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Note: Adblockers can prevent exports from working properly. If you are experiencing any issues, please disable your Adblocker to export your files.

Once you have exported, you can save the file to your local storage or export to any of the available apps in the menu. The menu options will be based on your device. Please refer to your iOS or Android device to edit.

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