Export to Dropbox – Help Center

Connect Otter with Dropbox to automatically transcribe audio and video files, generate AI-powered meeting summaries, action items, outlines, and identify speakers. Simply upload interviews, meeting recordings, or other audio and video files to your Dropbox Otter folder, and Otter will automatically import and process them.

You can also manually import files from Dropbox into Otter or export Otter conversations and transcripts directly to Dropbox, making it easy to organize, access, and share your meeting notes and recordings.

Plan: The Dropbox integration is available on Business and Enterprise plans.

Set up and manage your Dropbox integration

Connect your Dropbox account to Otter and customize your integration settings. Set up automatic file syncing, manage transcript exports, and choose your preferred file formats.

Connect your Dropbox account Automatically sync, import, and export files with Dropbox

Connect your Dropbox account to Otter to automatically sync and transcribe supported audio and video files. Once connected, you can also import files directly from Dropbox and export Otter conversations and transcripts back to Dropbox.

Go to Integrations → Discover in Otter. Find Dropbox and click Connect.
Sign in to Dropbox and click Allow to authorize the connection.

Note: Your Dropbox email address does not need to match your Otter account email address. Dropbox's interface may change over time, so refer to Dropbox Help for the most up-to-date instructions.
Once authorized, Dropbox is successfully connected to Otter. You can now sync files, import recordings, and export transcripts.

Manage your Dropbox settings Customize automatic transcript exports and file formats

Manage how Otter syncs files with Dropbox and automatically exports transcripts after processing. You can enable or disable automatic transcript exports, choose your preferred file format, and customize the exported transcript settings.

Go to Integrations → My Integrations and select Dropbox.
Manage your Dropbox integration settings, including Save transcripts to Dropbox, your preferred export file format, and available transcript formatting options. Click Save to apply your changes.

Sync files from Dropbox to Otter

Automatically sync audio and video files from Dropbox to Otter for transcription. Files must be in a supported file format.

Note: Importing files from Dropbox counts against your monthly transcription minutes.

Sign in to Dropbox.
Navigate to the Apps / Otter folder.
Upload your audio or video files to the Apps / Otter folder.

Note: For help uploading files, refer to Dropbox's documentation on uploading files.
Once uploaded, the files automatically sync to Otter and begin processing for transcription, summaries, outlines, speaker identification, and more.

You can find the processed conversations on the Home page or in My Conversations.
If automatic export is enabled, the transcript will also be exported back to Dropbox.

Note: When transcribing a file uploaded to Dropbox, an initial transcript is added to the Otter folder without speaker names. Once Otter finishes processing the file, the transcript is updated with any speakers Otter could identify, replacing the previous file.

Import files directly from Dropbox

You can manually import audio and video files from your Dropbox account into Otter for transcription, summaries, and action items. This allows you to import files stored outside the Apps / Otter folder, which is used for automatic syncing.

Note: Files imported from Dropbox count against your monthly transcription minutes.

Go to the Otter Home page, click Import, and select Dropbox.
In the Dropbox file picker, select the audio or video files you want to import, then click Choose.
Otter will begin processing the selected files. Once processing is complete, you can access the transcripts and generated meeting notes from Home or My Conversations.

Export Otter conversations to Dropbox

Manually export Otter conversation transcripts directly to your connected Dropbox account. You can choose your preferred file format and customize export settings to save and access your meeting transcripts in Dropbox.

Note: Bulk exporting conversations to Dropbox is not currently supported. You can only manually export one conversation at a time from its conversation page.

Open the Otter conversation you want to export.
Click the three-dot menu (⋯) in the upper-right corner of the conversation and select Export to Dropbox.
Select your preferred export file format and adjust any available settings, then click Export.
Once the export is complete, you can find the transcript in the Apps / Otter folder in your Dropbox account.

FAQs

What file formats can I export from Otter to Dropbox?

You can export Otter conversation transcripts to Dropbox in the following file formats:

TXT (.txt): Plain text transcript.
DOCX (.docx): Microsoft Word document.
PDF (.pdf): Formatted document for viewing and sharing.
SRT (.srt): Subtitle file with timestamps for video captions.

When exporting a conversation, you can select your preferred file format and customize available export options, including speaker names, timestamps, highlights, images, and paragraph formatting.

For automatic exports, go to Integrations → Dropbox to configure your default export format and settings.

Why are my files not syncing from Dropbox to Otter?

If your files are not syncing from Dropbox to Otter, check the following:

Supported file format and size: Confirm that your files meet the supported import file requirements.
Monthly transcription minutes: Make sure you have not exceeded your monthly transcription minutes.
Dropbox connection: If the issue continues, disconnect and reconnect Dropbox on both the Otter and Dropbox sides.

Disconnect and reconnect Dropbox

If your files still do not sync, follow these steps to reset the connection.

Save and remove files from the Dropbox folder. Save and remove all files from the Apps / Otter folder before reconnecting.

This helps prevent duplicate files from syncing and counting against your monthly transcription minutes.
Disconnect Dropbox in Otter. Go to Integrations → Dropbox and click Disconnect.
Disconnect Otter in Dropbox. In Dropbox, go to Settings → Apps. Expand the Otter section and click Disconnect.
Select Also remove Otter Voice Notes folder from my Dropbox, then click Disconnect.

Warning: Make sure you have saved any files you want to keep from the Apps / Otter folder before removing the folder and disconnecting.
Reconnect Dropbox to Otter. Follow the steps in Connect your Dropbox account.
Test the connection. Upload one supported file to Dropbox and confirm that it successfully syncs to Otter.

If the issue continues, contact our Otter Support team for additional assistance. Dropbox's interface may change over time, so refer to Dropbox Help for the most up-to-date instructions.

Does importing files from Dropbox count against my monthly transcription minutes?

Yes. Files imported from Dropbox count against your monthly transcription minutes, whether they are automatically synced or manually imported.

What file formats are supported for importing from Dropbox?

Otter supports importing a variety of audio and video file formats from Dropbox. Refer to Supported file formats for importing to Otter for the complete list.

Is there a file size limit when importing from Dropbox?

Yes. You can import files that are less than 5 GB in size, provided you have not exceeded your monthly transcription limit.

If you experience issues importing a large file, refer to Fix problems importing files to Otter.

How long does Otter take to process and transcribe files synced from Dropbox?

Processing time varies depending on the file. Learn more about transcription processing times.

Can I bulk export conversations from Otter to Dropbox?

No. Manually bulk exporting conversations from Otter to Dropbox is not currently supported.

You can manually export individual conversations from the conversation page using Export to Dropbox.

Export to Dropbox option on an individual conversation

How do I disconnect my Dropbox account from Otter?

You can disconnect your Dropbox account from Otter at any time through your integration settings. Disconnecting stops automatic file syncing and transcript exports between Otter and Dropbox.

Go to Integrations → My Integrations and select Dropbox.
Click Disconnect in the upper-right corner of the Dropbox integration details.
In the confirmation window, click Yes, remove to confirm the disconnection.

Alternatively, disconnect Otter directly from Dropbox. Sign in to Dropbox and go to Settings → Apps. Find and expand Otter under connected apps, then click Disconnect to revoke Otter's access to your Dropbox account. Refer to Dropbox Help for the most up-to-date instructions.

Once disconnected, Dropbox will no longer automatically sync files to Otter or receive exported transcripts. You can reconnect your Dropbox account at any time to resume syncing.