Set up two-factor authentication

With two-factor authentication, only you can access your account. When you want to sign in to your account, you'll need to provide two pieces of information—your password and the six-digit verification code that's automatically sent to your phone number. By entering the code, you're verifying that you trust your device.

Because your password alone is no longer enough to access your account, two-factor authentication dramatically improves the security of your account and all the important conversations you store with Otter.

Once signed in, you won’t be asked for a verification code on that device again unless you sign out completely or need to change your password for security reasons.

Trusted phone number

A trusted phone number is a number that can be used to receive verification codes by text message. You must verify one trusted phone number to enroll in two-factor authentication.

Verification codes

A verification code is a temporary code sent to your trusted phone number when you sign in to a new device or browser. Each code expires after three minutes.

Turn on two-factor authentication for your Business account

You can follow these steps to turn on two-factor authentication for your Business account. Only administrators can turn on two-factor authentication.

1. Sign in to Otter.
2. Click your name in the top left.
3. Click Team Admin or My Team.
4. Click the Settings & Security tab.
5. Next to Two-factor authentication, click the switch to turn on two-factor authentication.

Members who have not set up two-factor authentication before will be immediately signed out of Otter and prompted to set up two-factor authentication before signing in again. New members will also be required to set up two-factor authentication before signing in to Otter.

Turn off two-factor authentication for your Business account

To turn off two-factor authentication, follow these steps.

1. Sign in to Otter.
2. Click your name in the top left.
3. Click Team Admin or My Team.
4. Click the Settings & Security tab.
5. Next to Two-factor authentication, click the switch to turn off two-factor authentication.

 Note: As an extra layer of security, any team members that already use two-factor authentication can no longer turn it off, regardless if an administrator has turned it off for the Business account. Contact customer support for assistance.

Set up two-factor authentication for your account

Once an administrator has turned on two-factor authentication, members will be immediately signed out of Otter.

1. Before signing in again, you will be prompted to enter a phone number where you want to receive verification codes when you sign in.
2. Click Submit.
3. Enter the verification code to verify your phone number and click Submit.

Troubleshooting two-factor authentication

Learn more if you're having trouble accessing your account with two-factor authentication.