Workspace Admin Logs – Help Center

Workspace Admin Logs help Business and Enterprise admins monitor activity across their workspace. Review events performed by both admins and members, including member management, workspace settings, security changes, recording policies, and other workspace-related actions. You can export the log as a CSV file for auditing, compliance, troubleshooting, and reporting.

Plan: Workspace admin logs are available on the Business and Enterprise plans. See our pricing page for the latest plan information.

View and export workspace admin logs

Required: Only users with admin permissions can download activity logs.

Go to Manage Workspace, then click Download Admin Logs in the upper-left corner to export your workspace admin logs as a CSV file. You can open the file in a spreadsheet application, such as Microsoft Excel or Google Sheets, to review activity, create reports, analyze trends, or maintain audit records.

What activity is logged?

Workspace Admin Logs record workspace-related activity performed by both admins and members. This includes actions that affect your workspace, such as member management, workspace settings, security policies, and other shared resources. Individual account activity, such as changes to a user’s personal account settings, is not included.

Note: Although the CSV columns are labeled Admin, workspace admin logs also record eligible workspace-related activities performed by members, such as inviting other users.

Workspace activities

Activities performed within your workspace, including:

Adding, removing, deactivating, and reactivating members
Changing member roles, including assigning or transferring the Owner role
Accepting or declining workspace join requests
Updating workspace settings and security preferences
Updating the workspace subscription
Canceling the workspace subscription
Deleting member accounts

Security & authentication

Turn Two-Factor Authentication (2FA) on or off

Workspace settings

Turn Social Sharing on or off
Enable or disable pre-recording email notifications
Enable or disable the Prevent guests and viewers from selecting and copying text setting

Note: The examples listed are not a complete list of logged events. The activities recorded depend on your workspace configuration, enabled features, and subscription plan. Business and Enterprise workspaces may have different available events depending on the features and admin controls enabled.

Enterprise-specific logged activities ✨

Enterprise workspaces may include additional admin log events depending on the Enterprise features and admin controls enabled for your organization. For example, actions related to recording policies, Notetaker management, SSO settings, and other Enterprise-specific controls may appear in your logs.

Related article: See Enterprise Admin Controls Overview to learn more about the Enterprise features and workspace policies that can generate additional admin log events.

FAQs

Why is the Download Admin Logs option missing?

Only workspace admins can download workspace admin logs. If you’re an admin and the Download Admin Logs option is still unavailable, verify that your workspace is on the Business or Enterprise plan, as the feature isn’t available on lower-tier plans.

If you continue to run into issues, contact our Otter support team.

Can members view or download workspace admin logs?

No. Only workspace admins with the appropriate permissions can view and download workspace admin logs.

What information is included in a workspace admin log?

Each log entry records the action performed, who performed it, and when it occurred. Depending on the event, additional details may be included, such as the affected member, workspace setting, or policy that changed.

Do workspace admin logs include member activity?

Yes. Workspace admin logs record workspace-related actions performed by both admins and members. For example, if a member invites another member (when permitted), that activity is recorded in the log.

Are personal account changes included in workspace admin logs?

No. Workspace Admin Logs only record actions that affect the workspace. Changes made to an individual’s personal account or profile are not included.

Why don’t I see a specific action in my workspace admin logs?

Not every action is recorded. The events available in workspace admin logs depend on your subscription plan, enabled features, workspace configuration, and the type of activity performed.

If you have a specific question about an action or event, please contact our Otter support team.

Do Enterprise workspaces record additional events?

Yes. Enterprise workspaces may record additional events based on the Enterprise features and admin controls enabled for the workspace. This can include actions related to security policies, recording controls, directory synchronization, Notetaker management, and other Enterprise-specific features.

What other workspace activity can I track in Otter?

In addition to workspace admin logs, admins can use Workspace Analytics to monitor workspace usage and member activity. Analytics provide insights into metrics such as active members, conversations, AI Chats, recording activity, and other workspace usage trends.