Read through this troubleshooting guide if you're encountering any issues with OtterPilot.
- Ensure your meeting URL is supported
- Review your meeting settings
- Allow OtterPilot to join your meeting
- Ensure your calendar meeting event is syncing over to Otter
Ensure your meeting URL is supported
Otter currently supports Zoom, Google Meet, and Microsoft Teams meeting URLs. Check if your meeting is associated with one of the supported platforms by navigating to the meeting event on your home page calendar.
Supported meetings will indicate the [platform icon] + [Join meeting], as well as the blue OtterPilot toggle (highlighted green). Regular calendar events without a supported link will not show an option for OtterPilot to record (highlighted orange).
Meeting URL format
Review your meeting URL and ensure there are no typos if you manually created the event.
Review your meeting settings
Check your meeting settings and ensure your platform (Zoom, Google Meet, Microsoft Teams) does not require authentication to join a meeting. Meetings that have authentication require the participant to sign into the platform before joining, which OtterPilot is not able to do.
This setting may vary by platform and may require an admin to make the change. For example, this is the setting on Zoom's side:
Allow OtterPilot to join your meeting
A meeting may require a host to approve participants to join. If you are not the host, please ensure you have alerted the meeting host to allow OtterPilot to join.
- Google Meet waiting room management
- Zoom waiting room management
- Microsoft Teams waiting room management
Ensure your calendar meeting event is syncing over to Otter
OtterPilot will not be able to join your meeting automatically if the event did not sync to Otter. Review your home page calendar to make sure all of your events are properly synced over.
If you recently added a new event to your calendar and do not see it synced over, click the resync button at the top of the calendar section. If you continue to see that your event is not syncing over, review our calendar troubleshooting guide.
I need more assistance
If you continue to experience issues after reviewing our troubleshooting guide, reach out to our Otter Support Team.