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Troubleshooting OtterPilot

  • Updated

Read through this troubleshooting guide if you're encountering any issues with OtterPilot.

Ensure your meeting URL is supported

Otter currently supports Zoom, Google Meet, and Microsoft Teams meeting URLs. Check if your meeting is associated with one of the supported platforms by navigating to the meeting event on your home page calendar.

Supported meetings will indicate the [platform icon] + [Join meeting], as well as the blue OtterPilot toggle (highlighted green). Regular calendar events without a supported link will not show an option for OtterPilot to record (highlighted orange). 

supported_meeting_links.png

Tip: You can still record a calendar event without a supported meeting link, by manually recording through Otter. Click Record when during the event time and select the event title to create a conversation. Learn more about recording a conversation. 

Meeting URL format

Review your meeting URL and ensure there are no typos if you manually created the event. 

paste_meeting_url.png

Tip: We recommend using the built-in meeting schedulers on your calendar. Both Google Calendar and Microsoft Outlook offer native meeting schedulers for their respective apps. Using their scheduler provides the best format for meeting URLs. 

Review your meeting settings

Check your meeting settings and ensure your platform (Zoom, Google Meet, Microsoft Teams) does not require authentication to join a meeting. Meetings that have authentication require the participant to sign into the platform before joining, which OtterPilot is not able to do. 

This setting may vary by platform and may require an admin to make the change. For example, this is the setting on Zoom's side: 

authenticated_meeting_toggled_off.png

Allow OtterPilot to join your meeting

A meeting may require a host to approve participants to join. If you are not the host, please ensure you have alerted the meeting host to allow OtterPilot to join. 

Ensure your calendar meeting event is syncing over to Otter

OtterPilot will not be able to join your meeting automatically if the event did not sync to Otter. Review your home page calendar to make sure all of your events are properly synced over. 

If you recently added a new event to your calendar and do not see it synced over, click the resync button at the top of the calendar section. If you continue to see that your event is not syncing over, review our calendar troubleshooting guide. 

oa_troubleshooting_resync_calendar.png

Note: If you need to update your calendar events, please do so at least 30 minutes before the meeting time to ensure the event has time to sync over to Otter. If less than 30 minutes before the meeting, we recommend manually adding Otter at the start time. 

I need more assistance

If you continue to experience issues after reviewing our troubleshooting guide, reach out to our Otter Support Team.

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