Dropbox for Otter – Help Center

Otter's integration with Dropbox provides automatic transcription for any video or audio file you import into Dropbox. Files added to the Otter app folder in Dropbox will be automatically sent to Otter for processing, including transcription, automated summaries, action items, outlines, speaker identification, and more. Take interviews, video footage, or a recording of a meeting, and have it transcribed automatically.

Plan: Dropbox is only available for Business & Enterprise plans.

Connect your Dropbox account
Manage your Dropbox settings
Sync files from Dropbox to Otter
Import a file directly from Dropbox
Manually export a transcript to Dropbox
FAQs

Connect your Dropbox account

Sign in to Otter.
Click Integrations on the left navigation menu. Click Add next to Dropbox.
Sign in to Dropbox. Click Allow on the pop-up to complete the connection.

Note: The email address associated with your Dropbox account does not need to match the email address of your Otter account.
Your Dropbox account is now connected. You can begin syncing files from Dropbox to Otter.

Manage your Dropbox settings

Any time a file is uploaded to Dropbox, it'll sync to Otter to be transcribed. Once Otter has finished processing the file, you can have it set to export the transcription back to Dropbox automatically. Manage the sync settings for the exported file format.

On the Integration page under Dropbox, click Modify export settings.

Note: Uncheck the setting if you do not want to export the transcription back to Dropbox.
Click the drop-down format menu to select the format type: txt, docx, pdf, srt. Adjust any other output settings. Click Save when finished.

All synced files from Dropbox will be exported with the same settings.

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Sync files from Dropbox to Otter

Sync audio and video files from Dropbox to Otter to be transcribed. Learn more about the file formats that Otter supports.

Note: Importing a file from Dropbox will count against your monthly minutes.

Sign in to Dropbox.
Navigate to the Apps / Otter folder.
Upload audio or video file(s) into the Dropbox folder.

Note: Learn more about uploading files to Dropbox.
Once uploaded to Dropbox, your file(s) will sync to Otter and begin processing for transcription, summaries, outlines, speaker tagging, and more. You can find the conversation on the Home page or in My Conversations.
If you have the auto-export setting enabled, the transcription will be synced back to Dropbox.

Note: When transcribing a file uploaded to Dropbox, an initial transcript will be added to the Otter folder within Dropbox without speaker names. Once Otter has finished processing the file, the file will be updated to include any speakers that Otter could identify and override the previous file.

Import a file directly from Dropbox

The Apps / Otter folder on Dropbox automates the import process; however, for files located outside that folder, you can import those files directly from Dropbox.

Note: Importing a file from Dropbox will count against your monthly minutes.

On the Otter homepage, click Import and select Dropbox.
Select the file(s) to be imported into Otter. Click Choose.
The file(s) will begin to process. Once completed, the transcript can be found on the Homepage and in My Conversations.

Manually export a transcript to Dropbox

Export transcript from Otter directly to Dropbox.

Note: Bulk exporting recordings made in Otter to Dropbox is not supported at this time. Exporting to Dropbox is only available on the conversation page.

Navigate to the conversation you want to export. Click the 3-dot menu in the upper-right corner. Select Export to Dropbox.
Select the format and adjust settings. Click Export.
The transcript will be sent to Dropbox.
The exported transcript can be found in the Apps / Otter folder on the Dropbox side.

FAQs

My files are not syncing from Dropbox to Otter. How do I fix or troubleshoot this?

Make sure the file format and size are supported. Learn more about the file formats that Otter supports for importing.
Make sure you have not exceeded your monthly minutes quota.
If you're still experiencing issues, we recommend disconnecting and reconnecting your account on both the Otter and Dropbox sides.

1. Save and remove all files from the Apps / Otter folder on Dropbox. This will make sure duplicates are not accidentally synced over during this process and count against your monthly minutes.
2. Disconnect your Dropbox account in Account Settings > Integrations > Dropbox > Disconnect on Otter's side.
3. Disconnect Otter on Dropbox's side in Settings > Apps. Expand the Otter section. Click Disconnect.
4. Check Also remove Otter Voice Notes folder from my Dropbox. Click Disconnect.
  
  Warning: Make sure you save all files from Apps / Otter before you remove the folder and disconnect.
5. Follow the Connect your Dropbox account steps to reconnect.
6. Once reconnected, try syncing one file from Dropbox to Otter.

Note: If you have any questions or require additional assistance, contact our Otter Support team.

Does importing count against my monthly minutes?

Yes.
Importing from Dropbox, both automatically and manually, will count against your monthly minutes.

What file formats are supported for importing?

Learn more about the file formats that Otter supports for importing.

Is there a file size limit?

Yes.
You can import files as long as they're less than 5GB in size and don't exceed your monthly limit. If you're experiencing problems importing a large file, learn how to resolve errors that occur while importing.

How long does it take to process and transcribe the synced file?

Learn more about transcription processing times.

Can I manually bulk export conversations from Otter to Dropbox?

Manually bulk exporting conversations from Otter to Dropbox is not supported at this time.
You can only manually export to Dropbox from the conversation page.

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