When it comes to purchasing additional licenses for your Otter Business account, we made it as easy as possible―admins and members can simply invite a team member to the account. Once they sign up and join, we'll automatically charge you the prorated amount for the time remaining in your billing period. If you have credits in your Otter Business account, they will be applied.
Credit card payments
If you are using a credit card as your payment method, we'll charge you the prorated amount for the time remaining in your billing period. We typically charge process credit card payments nightly.
Example:
Your account is on the Otter Business plan and you're paying monthly, $30 per license per month. You add a new member 10 days into your billing period and there are 20 days remaining in the month.
We calculate the prorated subscription amount by dividing the cost per license ($30) by the number of days in the month (30) and multiplying by the number of days remaining (20). This gives us the prorated amount of $20 for the remainder of that billing period.
Paying by invoice
We'll keep track of how many team members you add and invoice you once per calendar quarter at the prorated amount based on when they were added. The same payment terms as the original invoice will apply.
Paying by check
If your organization can only pay by check, we'll keep track of how many team members you add and invoice you once per calendar quarter at the prorated amount based on when they were added. The remittance details are included in the invoice.
See our vendor and remittance details.
Requesting a quote or service order
If your organization requires a quote or service order form with a purchase order number, please contact sales.