If you’re currently subscribed to an Otter Business plan, this article will tell you how to cancel your subscription.
Note: Cancelling your subscription is not the same as deleting your account. To learn more about deleting your account, check out the Delete your account article.
About cancelling a subscription
- Subscriptions automatically renew unless you cancel them.
- If you cancel, you can keep using the paid features until the subscription expires at the end of the current billing period.
- Cancel your subscription at least 24 hours before the next billing date to avoid an unwanted charge.
- Applicable limits of the Basic plan apply after the paid subscription expires.
- Subscriptions are non-refundable as explained in the Otter Terms of Service.
Tip: Check out our Otter subscription cancellation FAQs for more info.
Steps to cancel your Otter Business subscription
- Sign in to Otter.ai as an admin.
- Click on your profile on the left navigation menu. Select Account Settings and click on the Plan tab.
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At the end of the page under Payment History, click Cancel plan.
- Carefully review the information in the pop-up. The message may vary depending on your plan. Click Cancel Subscription to proceed.
- The subscription is now canceled and will expire at the end of the billing cycle. You and any member in your Workspace can continue to use paid features until the end of the billing cycle.
If you change your mind before the billing cycle ends, reactivate the plan at any time in Account Settings > Plan.