Super Admin Guide – Help Center

The Super Admin feature gives designated Enterprise administrators secure access to conversations, transcripts, audio recordings, and other meeting data across their organization’s Otter workspace. This feature is designed to support enterprise administration, compliance, security, investigations, and organizational oversight.

Disclaimer: The Super Admin feature is available only to approved Otter Enterprise customers and must be enabled by Otter upon request. Organizations are responsible for authorizing Super Admins and ensuring they use this feature in compliance with applicable laws, privacy regulations, and their organization’s internal policies. To request access or learn more, contact your Otter account manager.

View all workspace conversations Access and view all workspace conversations

Important: Before enabling the Super Admin feature, ensure your organization has informed workspace users that designated Super Admins may be able to access conversations, transcripts, audio recordings, and other meeting data. Your organization is responsible for communicating how this feature is used and establishing appropriate internal policies.

Super Admins can view all conversations within the Enterprise workspace, including conversations that have not been explicitly shared with them. This provides centralized access for administrative oversight, compliance, and security investigations.

Access all workspace conversations

To access all workspace conversations, go to Manage Workspace → Recording Management.

For more information about managing workspace conversations, see our Centralized Conversation Recording Management article.

Note: Workspace conversations are available only through the Recording Management page & Otter AI Chat. They do not appear in the global search bar.

Viewing a conversation

When a Super Admin opens a conversation owned by an active workspace member, they are granted Viewer access by default. This allows them to view, search, and export the conversation, but they cannot edit its contents or manage sharing settings. Super Admin access does not change the conversation owner’s permissions. The original owner remains in control of editing and collaboration access.

To make changes to a conversation, the original owner must explicitly share it with the Super Admin and grant Collaborator access.

Learn more: See our Conversation sharing article to learn about Viewer and Collaborator permissions.

Note: Super Admins can share conversations owned by deactivated users with any active member of the Enterprise workspace, including themselves.

Share conversations owned by deactivated users View and share deactivated user conversations the worksapce

When a user is deactivated, Super Admins can share that user’s conversations with any active member of the Enterprise workspace, including themselves. This helps preserve access to important meeting records and ensures business continuity when employees leave the organization or accounts are deactivated.

Super Admin APIs Access workspace conversation data through APIs

Super Admins can programmatically access Enterprise workspace data using the Super Admin APIs. These APIs enable approved Super Admins to retrieve workspace information and access conversations across the workspace for administrative, compliance, and integration use cases.

👉 View our Super Admin APIs article for more info on available APIs.

To learn more about developing with the Otter API, see:

Important: This endpoint is available only to approved Super Admins in Enterprise workspaces where the Super Admin feature has been enabled. Requests from users without Super Admin access will be denied.

Access all workspace conversations with AI Chat Use AI Chat to query all converastions in the workspace

Super Admins can use Otter AI Chat across all conversations in the Enterprise workspace to quickly find information, summarize meetings, and answer questions.

Learn more: Check out our Otter AI Chat article for more info.

Best practices for using Super Admin

To help protect user privacy and maintain compliance, we recommend that organizations:

Grant Super Admin access only to authorized personnel with a legitimate business need.
Inform workspace users that Super Admins may have access to conversation data.
Establish internal policies that define when and how Super Admin access may be used.
Regularly review who has Super Admin access and remove access when it is no longer needed.
Audit Super Admin activity in accordance with your organization’s security and compliance requirements.
Use the feature only for legitimate business purposes, such as compliance, security investigations, legal requests, or administrative oversight.

FAQs

How to enable and set up Super Admin?

To learn more or enable Super Admin for your Enterprise workspace, contact your Otter account manager.

Can Super Admins view all conversations for users who join the Enterprise workspace?

Yes. When a user joins your Enterprise workspace, their conversations become part of the workspace and are managed in accordance with Otter’s Terms of Service. If the Super Admin feature is enabled, designated Super Admins can access those conversations for enterprise administration, compliance, security, and other authorized business purposes.