Users may not be receiving the email for various reasons. As an admin, check that the user's email shows as invited in Workspace > Manage Workspace > Members.
Click Resend to attempt sending the invite email again. If the user is still not receiving the email, have them follow the workaround steps below.
Sign up directly (workaround)
Users who have already been invited to a Workspace can sign up directly at Otter.ai and create an account. Once the account creation is completed, they'll see the pop-up to join the Workspace from the existing invite. Have the invited user follow the steps below:
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Sign up at Otter.ai. Use any of the 3rd party sign-ins (e.g. Google or Microsoft) or click Create Account to manually type in the email address to get started.
Note: Ensure there are no typos if manually typing in the email. If using a 3rd party sign-in option, ensure the email linked to that account matches the one invited. The account created must reflect the email that was invited. - Complete the signup flow and verify the Otter account.
- Once logged in, a pop-up will surface with the invitation to join the Workspace. Click Join now to immediately join the Workspace.
Troubleshooting email
Check the junk folder
- Have the invited user check their junk folder.
- If the email is there, add Otter as a safe sender to ensure emails are delivered successfully to the inbox.
Whitelist Otter.ai emails
- We recommend having the user or your IT team whitelist Otter.ai to ensure emails are delivered successfully to the inbox.
- Whitelist reply@otter.ai and no-reply@otter.ai.
- Once whitelisted, an admin can resend the invitation from the Workspace > Manage Workspace > Members page.
If you're still experiencing problems, contact our Otter Support Team for additional assistance.