If you're having trouble with a conversation, check out our troubleshooting conversations article for more information. To help our team continue improving the quality of your conversations, you can submit feedback anytime.
- Navigate to the conversation you want to submit feedback on.
- Click on the Transcript tab.
- Scroll to the bottom of the transcript.
- Rate the conversation.
- Rate the conversation, fill out the Tell us more field with any information you want to provide, and check the "I give Otter and its third-party service provider(s) permission...", to help improve the conversation.
Note: If you have previously given permission for the conversation to be used for training and improvement, you can revoke that permission anytime by resubmitting the rating without the box being checked. That will revoke access to the conversation for training and improvement purposes. - Click Send when finished.