Rematch a speaker

If you have past conversations where you have not tagged the speakers yet and they still show as Speaker # (e.g., Speaker 1, Speaker 2, Speaker 3, etc.), but you know the speaker was tagged in a new conversation, you can rematch past conversations to tag those speakers with the new speaker data. Learn more about speaker identification.

1. Navigate to a conversation where you have a Speaker #. 
2. Click on the 3-dot menu in the upper right corner. 
3. Select Rematch.
   
4. Otter will use your account or Workspace’s present-day speaker data to tag any Speaker #s with a matched speaker.
   
   Note: This is only for speakers that show as speaker #. Otter will not be able to rematch unknown speakers. 

Example:

• Deborah records a meeting on February 1st, 2024. Deborah, Dani, and Gustavo spoke in the meeting. After the conversation finished processing, she noticed Otter was able to automatically tag the speaker Deborah, but not Dani and Gustavo, as it was the first time she had recorded a conversation with them. 
• Otter tags them (what would be Dani and Gustavo) as Speaker 1 and Speaker 2 respectively. Deborah decides to not tag them with names at that time. 
• Deborah later records a meeting on March 5th, 2024 with Dani and Gustavo again. This time she tags them as Dani and Gustavo. 
• Now that Dani and Gustavo have a speaker identification profile, Deborah goes back to the February 1st conversation and clicks Rematch. 
• Otter tags Speaker 1 and Speaker 2 as Dani and Gustavo respectively due to the new speaker identification data.