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Adding speaker names to a conversation

  • Updated

Add speaker names to a conversation to distinguish who is speaking and train Otter to automatically identify speakers for future conversations. 

Keep in mind

  • Speaker identification is performed after the recording has stopped or a file has finished importing. Speaker identification is not available within the real-time transcription or during a Zoom meeting.
  • Adding a speaker's name will train Otter to recognize the speaker for future conversations that you record or import.
  • If you belong to an Otter Business account and a speaker is added to a conversation that is shared with a Channel, Otter will recognize the speaker for future conversations that Channel members record or import to the Channel.

    Example 1: A Channel member records a conversation where a shared speaker is recognized

    Bob belongs to the "Sales Team" Channel and adds "Jenny" as a speaker to a conversation that is shared with the Sales Team Channel. Another member of the Sales Team Channel records a conversation where Jenny is speaking. Otter will automatically recognize Jenny as a speaker and adds her name to the sections of the conversation where she spoke.

    Example 2: A non-Channel member records a conversation with the same speaker
    Alice does not belong to the Sales Team Channel and records a conversation where Jenny is speaking. Otter will not add her name to the sections of the conversations where she spoke.

Add a speaker

By adding speakers to conversations, Otter will analyze the transcript audio that you've tagged for that speaker recognize the speaker for future conversations that you record or import. The more you tag a speaker, the more Otter will learn about that person.

  1. Sign in to your Otter.ai account.
  2. Click the menu in the top left and click My Conversations or Shared With Me.
  3. Click the conversation.
  4. To the left of the text, click the unknown speaker icon person-black-24dp.svg.
  5. Select or type the speaker's name and click Tag.
  6. Tag several long text blocks with the speaker. Ideally, each text block should be longer than 15 seconds.
  7. Clickmore_vert-black-24dp.svgin the top right and then click Rematch Speaker.

Note: Otter will automatically tag the rest of the conversation with the speakers that were added. This process can take several minutes to complete, depending on the conversation length.

Add_speaker.gif

Change a speaker

If a speaker was incorrectly tagged by Otter, you can change it to the correct speaker and train Otter to tag the correct speaker in the future.

  1. Sign in to your Otter.ai account.
  2. Click the menu in the top left and click My Conversations or Shared With Me.
  3. Click the conversation.
  4. To the right of the text, click the speaker's profile photo or initial.
  5. Select or type the speaker's name and click Tag.

Rename a speaker

  1. Sign in to your Otter.ai account.
  2. Click the menu in the top left and click My Conversations or Shared With Me.
  3. Click the conversation.
  4. Click the speaker's profile photo or initial, click more_horiz-black-24dp.svg, and click Rename.

Remove a speaker

To completely remove a speaker from a conversation, do the following.

  1. Sign in to your Otter.ai account.
  2. Click the menu in the top left and click My Conversations or Shared With Me.
  3. Click the conversation.
  4. Click the speaker's profile photo or initial.
  5. Click Untag next to the current speaker.

Delete a speaker

Deleting a speaker is currently not supported. Please contact support for assistance.

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