Read through these troubleshooting steps when you encounter issues with audio playback.
Try clearing cookies and cache on your browser for web users. Learn how to clear cookies and site data in Chrome, Safari, and Firefox. Once you have cleared cookies and cache, restart your browser, and try clicking the play button in your conversation.
Check your internet connection
Audio playback may not work properly if your network is unstable.
Check your upload speed and ensure it matches what you subscribed to with your internet service provider (ISP). We recommend upload speeds of at least 3 Mbps.
- Try connecting to a different network such as your mobile phone hotspot or disconnect your Wi-Fi (on mobile) to see if audio playback works.
Need additional help?
If these didn't fix your issue, the Otter Support Team for further assistance. Provide as much detail as you can, along with any screenshots or screen recordings. If playback is working on one device, but not the other, note that in the support request form.