The owner or admin(s) can cancel an Otter subscription anytime! This will set the subscription to expire at the end of the billing period. Once the paid subscription expires, the workspace can continue to use Otter on the Basic plan.
- Subscriptions automatically renew unless you cancel them.
- If you cancel, you can keep using the paid features until the subscription expires at the end of the current billing period.
- Cancel your subscription at least 24 hours before the next billing date to avoid an unwanted charge.
- Applicable limits of the Basic plan apply after the paid subscription expires.
- Subscriptions are non-refundable as explained in the Otter Terms of Service.
Steps to cancel your Otter Business subscription
- Sign in to Otter.ai as an admin.
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Click on Integrations (Account Settings) → Billing, and select Cancel plan at the bottom of the page.
Tip: Don't want to fully cancel your subscription, but need a break? Try using the Pause Plan option instead. -
Select your main reason for cancellation from the options listed, and fill out the box below with more information.
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Carefully review the information in the pop-up. Click Cancel subscription to confirm.
✅ The subscription has been canceled and will expire at the end of the billing period. You and any member in your workspace can continue to use the paid features until the end of the billing cycle.
If you change your mind before the billing cycle ends, reactivate the plan at any time in Account Settings → Billing. Check out our Otter subscription cancellation FAQs for more info.
📲 Manage your Business subscription on mobile
Canceling your Business subscription is only available through a web browser; however, you can navigate to the mobile web browser within the Otter app.
- Tap Account. Select Account Settings.
- Scroll down and tap Manage subscription.
- Click Cancel subscription.
- Click Continue to confirm.
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Once your account has been canceled, you will still have access to your full subscription until the billing period ends.
FAQs
👉 For more information, check out our general subscription cancellation FAQs.
What happens if I cancel my subscription in the middle of the billing period?
Once you cancel your subscription, you can keep using it until the next billing date. Once your billing cycle has ended, the following will happen:
- Your workspace will be downgraded to the Basic plan and subject to its limitations.
- If a team member is deactivated by an admin, they will not be able to sign in or access their conversations.
Will I lose my conversations if I cancel my subscription?
Your conversations will remain in your account, regardless if you downgrade, upgrade, or cancel your plan. You have full control over your conversations, and they will only be deleted if you choose to delete them, delete your account, or an admin deletes your account if you are part of a Workspace.
Access and new conversations are subject to plan limitations (e.g., Basic, Pro, Business).
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