Change your Apple Hide My Email (Private Relay) address in Otter – Help Center

If you signed up for Otter using Sign in with Apple or Continue with Apple, you may have selected Hide My Email during signup. Apple creates a unique, randomly generated email address, typically ending in @privaterelay.appleid.com, and uses it for your Otter account instead of sharing your personal Apple ID email address. If you want to use your personal email address with Otter instead, follow the steps in this article to update your Apple Private Relay email address.

Why should I change my Apple Private Relay email?

Using Sign in with Apple is a convenient way to create and sign in to your Otter account. However, using an Apple Private Relay email address can sometimes make it more difficult to identify your account, manage your subscription, receive emails, or contact Otter Support.

Accidentally creating a second Otter account Using different sign-in methods can result in multiple Otter accounts with separate conversations or subscriptions

You may accidentally create multiple Otter accounts if you sign up once with your personal email address (e.g., otter-demo@otter.ai) and another time using an Apple Private Relay email address (e.g., abc123@privaterelay.appleid.com).

This can cause issues such as:

Signing in to a different Otter account than expected
Being unable to find conversations or other account data
Having a paid subscription associated with a different Otter account

Contacting Otter Support Your Private Relay email may affect how Otter Support identifies and verifies your account

When you contact Otter Support, we may ask you to provide or verify the email address associated with your Otter account.

If your account uses an Apple Private Relay address, that address is considered your Otter account email, even if Apple forwards messages to your personal email address.

For certain requests, you may be required to reply from the email address associated with your Otter account. If you cannot send or reply from the Apple Private Relay address, our team may be unable to verify your account or complete the request.

Trouble receiving emails from Otter Apple Private Relay may prevent some Otter emails from reaching your personal inbox

In some cases, emails sent by Otter may not be successfully delivered or forwarded to an email address using the @privaterelay.appleid.com domain.

Tip: If you're not receiving emails from Otter, check your spam or junk folder. You can also update your Otter account to use your personal email address to help prevent future email delivery issues.

Update your Apple Private Relay email to a personal email address

Follow the steps below to replace the Apple Private Relay email address (@privaterelay.appleid.com) associated with your Otter account with your personal email address.

If you're unable to update your email address or need additional help, contact Otter Support.

Step 1: Find your Apple Private Relay email address Locate the Apple Private Relay email address currently linked to your Otter account

Note: Apple may update its settings, navigation, and interface over time. Refer to Apple’s documentation for the most up-to-date instructions for managing Sign in with Apple and Hide My Email.

You can find the Apple Private Relay email address associated with your Otter account in your Sign in with Apple settings. Your private relay email is a randomly generated address that typically ends in @privaterelay.appleid.com. If you already know your private relay email, continue to Step 2.

On your iPhone or iPad, open Settings and tap your Apple Account at the top. Tap Sign in with Apple.
Under Apps & Websites, find and tap Otter.
Find Hide My Email and copy the private relay email address shown.

Note: Don't see Otter listed? Search your iCloud email inbox for "Otter.ai" to help identify the Apple Private Relay email address associated with your Otter account.

Step 2: Attach a password to your Otter account Create an Otter password so you can verify and update your account email address

Before you can change your Apple Private Relay email to a personal email address, you need to add a password to your Otter account. Otter currently does not support verifying an email address change through Sign in with Apple, so attaching a password is required to complete the update.

In a web browser, go to the Otter Forgot Password page. Enter the Apple Private Relay email address you found in Step 1, and click Send reset link.
Open the Otter Password Reset email sent to you. Click Reset Now.
Follow the prompts to create a password for your Otter account.

Note: If you don't receive the password reset email, check your spam or junk folder. Make sure you entered the @privaterelay.appleid.com email address currently associated with your Otter account.

Step 3: Change your Otter account email address Replace your Apple Private Relay email with the personal email address you want to use with Otter

After adding a password to your Otter account, you can replace your Apple Private Relay email address with your personal email address from your Otter account settings.

Note: Changing your Otter account email address is currently supported only in a desktop or mobile web browser. You cannot change your account email in the Otter mobile app.

Sign in to Otter.ai using a web browser.
Go to Account Settings → General → Profile.
Click Edit next to your profile information.
Click the Email field and enter the personal email address you want to use with your Otter account. Click the blue checkmark to save your new email address.
Enter the password you created in Step 2 and click Verify.
Check your new email inbox for the verification email from Otter and follow the instructions to confirm the email address change.
Your personal email address will now replace the @privaterelay.appleid.com address associated with your Otter account.

The change will be reflected across all devices.

After changing your Apple Private Relay email to your personal email address, you will no longer be able to use Continue with Apple to sign in to your Otter account.

Going forward, sign in using the personal email address and password associated with your Otter account:

Otter mobile app: Tap Continue with work email, then enter your email address and password.
Web browser: Click Other ways to log in, then enter your email address and password.

Tip: Make sure you use the new personal email address you added in Step 3 rather than your previous @privaterelay.appleid.com address.

FAQs

Can I use my Apple account password to verify my Otter email change?

No. Your Apple account password cannot be used to verify an email address change in Otter.

You must first add a password directly to your Otter account using the Apple Private Relay email address associated with the account. Follow Step 2 above to create an Otter password before changing your email address.

Can I use Continue with Apple after changing my Otter email address?

No. After replacing your Apple Private Relay email with a personal email address, you will no longer be able to use Continue with Apple to sign in to that Otter account.

Going forward, sign in using your new email address and Otter password. On the Otter mobile app, select Continue with work email. On a web browser, select Other ways to log in.

Can I change my Otter account email in the mobile app?

No. Changing your account email address is not currently supported in the Otter mobile app.

To change your email, sign in to Otter using a mobile or desktop web browser and go to Account Settings → General. Follow Step 3 above to complete the email change.

What is an Apple Private Relay email address?

An Apple Private Relay email is a unique, randomly generated email address that Apple can create when you select Hide My Email while using Sign in with Apple. These addresses typically end in @privaterelay.appleid.com.

If you selected Hide My Email when creating your Otter account, this private relay address may be the email associated with your Otter account instead of your personal Apple account email. Refer to Apple’s documentation for the most up-to-date instructions for managing Sign in with Apple and Hide My Email.

How do I find the Apple Private Relay email associated with my Otter account?

You can find your private relay email in your Apple Sign in with Apple settings. Find Otter under your Apps & Websites and look for the email shown next to Hide My Email.

Apple Private Relay addresses typically end in @privaterelay.appleid.com. Follow Step 1 above for detailed instructions.

Why does my Otter account have an @privaterelay.appleid.com email address?

If you created your Otter account using Sign in with Apple and selected Hide My Email, Apple provided Otter with a randomly generated Private Relay email instead of your personal email address.

This is why your Otter account may show an @privaterelay.appleid.com address even though emails are being forwarded to your personal inbox.

Will changing my email affect my Otter conversations or subscription?

Changing the email address on your existing Otter account does not create a new account. Your existing account remains the same, including the conversations and subscription associated with it.

Make sure you change the email on your existing account rather than creating a new Otter account with your personal email address.

Why am I not receiving the Otter password reset email?

First, confirm that you entered the Apple Private Relay email address associated with your Otter account, rather than your personal email address. Then check your spam or junk folder.

If you're still unable to receive the password reset email, contact Otter Support for assistance.

What if my personal email address is already associated with another Otter account?

If the personal email address you want to use is already associated with another Otter account, you may not be able to change your Apple Private Relay email to that address.

Contact Otter Support for assistance before making additional account changes or deleting either account.