Otter Chat is a powerful AI tool that provides an easy way for meeting participants to ask questions and collaborate in real-time with the transcription, all without interrupting the meeting flow. Read through the frequently asked questions (FAQs) below for Otter Chat.
Accuracy and reliability: While Otter Chat strives to provide accurate and up-to-date information, it may occasionally generate incorrect or outdated responses. Therefore, it is important to verify any critical information obtained from this Otter Chat using reliable sources.
No legal or professional advice: The responses generated by Otter Chat should not be considered a substitute for professional or legal advice. It is always recommended to consult with qualified professionals or experts in specific fields for personalized guidance or information.
Data privacy and security: Otter Chat is designed to respect user privacy, and no personal information or data is stored or shared. However, please refrain from sharing any sensitive or confidential information during your interactions.
User responsibility: Users are responsible for their interactions with Otter Chat and any actions they may take based on the provided information. The developers and owners of this Otter Chat shall not be liable for any direct or indirect damages or consequences arising from the use of Otter Chat.
Use at your own risk: The use of this Otter Chat is at your own risk. The developers and owners of Otter Chat do not guarantee the availability, reliability, or uninterrupted operation of Otter Chat.
Frequently Asked Questions (FAQs)
Is Otter Chat available for all plans?
Otter Chat is available for all plans. For Basic Free users, there will be a limit of 3 prompts per conversation. There are also monthly limits on questions asked for each plan (see below). All accounts will be opted into Otter Chat, except for accounts on the Enterprise plan and EDU accounts (i.e. accounts using their educational institutional email). All Enterprise and EDU accounts are opted out of Otter Chat by default. If you are on an Enterprise or part of an EDU account and would like to opt into Otter Chat, please have your Workspace admin contact the Otter Support Team.
Can I ask Otter Chat questions without other participants seeing them?
At this time, Otter Chat is visible to all participants for Chat inside a conversation. All questions, prompts, and responses will be visible to the conversation participants. You can delete a question and prompt anytime. Conversation participants will be able to view, copy, and generate a link to the response.
For Chat in the Otter channel, which is across your account conversations, the questions and answers are private to you.
Do you use 3rd party services for Otter Chat?
Otter Chat utilizes a combination of our own internal large language models with different service providers.
Does Otter Chat send my data to 3rd parties?
Otter only sends your prompts and transcript to 3rd parties if a conversation participant has interacted with Otter Chat by sending a question. No data is sent until a user asks Otter Chat a question.
Is my data stored on these 3rd party external providers?
No. Data is not stored on any of our 3rd party external providers. The transcript and chat history are passed to external providers when a user asks a question, but it is not stored by them.
Is my data stored on Otter?
As with Otter transcripts, Otter holds your data in secure cloud storage that achieves the security standards required for our hosted platform and our customers’ needs. Otter does not access your audio recordings unless given explicit consent for troubleshooting specific product support issues and/or the user opts in to contribute data for system improvement. Read more about our data policies on our Security & Privacy page.
Is my data utilized for training with 3rd party external providers?
No. Our 3rd party AI service providers do not train on user data or utilize user data for training purposes.
How can I improve the responses from the AI model?
Encouraging the model to respond can be effective. For instance, asking the model to “try your best” has yielded positive results for some users.
Are there any other techniques to enhance AI model interactions?
Aside from encouraging the model and managing conversation history, trying different phrasings or being more specific in your queries can also yield improved responses.
Can the conversation history impact the AI’s responses?
Yes, the chat history plays a role in shaping the model’s responses. Deleting previous questions and responses and then rephrasing your question can sometimes lead to better outcomes.
Do Otter Chat responses contain data or information outside of my meeting?
No. Otter Chat answers questions solely based on the provided meeting transcript. The context for answers is limited to the meeting conversation.
Is there a character limit when typing or inputting a prompt?
At this time, there is a 512-character limit when inputting your question(s) or prompt(s).
Is there a limit to the output response?
At this time, the output of the response will be limited to ~750 words.
Can I opt out of Otter Chat?
Yes. Learn more about opting out of Otter Chat.