Change your email address

The email address you use to create an Otter account is where we’ll send password reset emails and other important messages, so you’ll want to keep it up to date. Keep reading to learn how to change your email address at any time.

Update your Otter account's email address.

Updating your account email is only supported on a mobile or desktop browser and not through the Otter mobile app at this time. Follow the steps below to update your email. 

1. Sign in to Otter.ai on a mobile or desktop browser.
2. Click on your profile in the upper left corner. Click Account Settings. 
3. On the General tab, click Edit in the profile section. 
   
4. In the profile pop-up, click on the Email field.
   
5. Type in your new email. Click the blue checkmark when you're finished.
   
6. In the pop-up, type in your password and click Validate to proceed.
   
7. A verification email will be sent to the new email. Click Okay. 
   
8. In the email, click Confirm email address or paste the link into a web browser. 
   
9. The confirmation link will take you to a verification success page and redirect you to your account. 
10. You can verify your email change in Account Settings > General.
    

Missing confirmation email

If you didn’t receive the confirmation email, try the following:

• Check your spam or junk folder, and any filters in your inbox.
• Open your email settings and check for typos in the email address. If the address is incorrect, you can change it by following the steps above.

FAQs

Can I change or update my email on the mobile Otter app?