Cancel an Otter subscription – Help Center

This guide provides a comprehensive overview and general steps for canceling an Otter subscription. For more specific and detailed instructions, click the option below that best matches your plan.

Note: Canceling your subscription is not the same as deleting your account. Learn more about deleting your account.

Only the owner or admin(s) can cancel an Otter subscription. They may be canceled at any time to set the subscription to expire at the end of the billing period. Once the paid subscription expires, the workspace can continue to use Otter on the Basic plan.

Subscriptions automatically renew unless you cancel them.
If you cancel, you can keep using the paid features until the subscription expires at the end of the current billing period.
Cancel your subscription at least 24 hours before the next billing date to avoid an unwanted charge.
Applicable limits of the Basic plan apply after the paid subscription expires.
Subscriptions are non-refundable as explained in the Otter Terms of Service.

Tip: Want to take a break without canceling? You can pause your subscription instead.

Steps to cancel

Note: For subscriptions purchased through the Apple App Store or Google Play Store, please manage your subscription directly on their platform for any requests regarding billing, refunds, or cancellations, and refer to their respective refund policies.

Sign in to Otter as an admin.
Go to Account Settings (Integrations) → Billing → Cancel plan.
Tip: Don't want to fully cancel your subscription, but need a break? Try using the Pause Plan option instead.
Select your main reason for unsubscribing, and then click Continue.
Carefully review the information in the pop-up. The message may vary depending on your plan or workspace. Click Cancel subscription to confirm.

✅ The subscription has been canceled and will expire at the end of the billing period. You and any member in your workspace can continue to use the paid features until the end of the billing cycle.

Canceling a subscription on the mobile app

Tap on Account → Account Settings.
Scroll down and tap Manage subscription.
Click Cancel subscription.
Click Continue to confirm.
Once your account has been canceled, you will still have access to your full subscription until the billing period ends.

FAQs

Does canceling my subscription delete my account?

No. Canceling your subscription is not the same as deleting your account. Learn more about deleting your account.

Can I pause my subscription?

Yes. You can pause your subscription in Account Settings → Plan. Click Pause Plan.

Note: You can only pause your subscription once.

If I cancel my subscription, is it immediate?

No. Your subscription will expire at the end of your billing cycle. Review when your billing cycle ends in Account Settings → Plan. You and any member in your workspace can continue to use the paid features until the end of the billing cycle.

You can reactivate your plan anytime before it expires, or repurchase it after it expires, on the billing page.

I only need to use Otter for a short duration. Can I pay for a specific duration and not be charged for renewal?

Subscriptions automatically renew per our Terms of Service.

Make sure to cancel anytime before the end of the subscription billing cycle to avoid being charged for renewal. Canceling will set your subscription to expire at the end of the billing period. You can continue to use the paid features until the subscription expires.

Can I get a refund for my subscription?

Otter does not offer refunds for purchased subscriptions per our Terms of Service.

For subscriptions purchased through the Apple App Store or Google Play Store, please manage your subscription directly on their platform for any requests regarding billing, refunds, or cancellations, and refer to their respective refund policies.

Note: If you have any questions about your specific scenario, contact our Otter Support Team.

I forgot to cancel my subscription. Can I get a refund on my unused portion?

Otter does not offer refunds for subscriptions purchased per our Terms of Service.

Note: If you have any questions about your specific scenario, contact our Otter Support Team.

What happens after the paid subscription has expired?

The Otter workspace will remain active.

Once a paid subscription has expired, the workspace can continue to use Otter on the Basic plan. Refer to our pricing page to learn more about the features available on the Basic plan. Team members will continue to have access to the 25 most recent conversations. Applicable limits of the Basic plan apply after the paid subscription expires.

Note: If there are members in your workspace who want to purchase their own subscription, the admin can remove them from the workspace to revert them to an individual account.

How can I purchase my own individual subscription after my workspace subscription has expired?

If you are a member of a workspace, contact your admin to have them remove you from it.

You can then purchase a subscription for your own account/workspace in Account Settings → Plan. Learn more about purchasing an Otter subscription.