Contact Otter.ai Support – Help Center

If you can’t find the answer in the Help Center, you can contact our Otter Support team for assistance with your account, subscription, billing, workspace, or technical issues. This article explains how to submit a support request, what information to include, and what to expect after contacting our support team to help resolve your issue as quickly as possible.

Note: Use the email address associated with your Otter account whenever possible. This helps us locate your account, prioritize your request, and provide faster support.

Submitting a support request on desktop

The easiest way to contact our Otter Support team is by submitting a support request. To help us prioritize your request and provide the fastest assistance, we recommend submitting your ticket while signed in to your Otter account and following the steps below.

While signed in, click your profile in the upper-left corner, then select Contact Support.
On the support request form, use the email address associated with your Otter account whenever possible. This helps us quickly locate your account and provide faster support. When completing the form, include as much detail as possible about your issue or question. The more information you provide, the faster our Support team can investigate and help resolve your request.
When you’ve completed the form, click Submit to send your request to our Otter Support team.

Submitting a support request on mobile

You can submit a support request on the iOS or Android Otter app.

In the Otter mobile app, tap Account in the bottom-right corner, then select Help Center.
Use the email associated with your Otter account to help us locate your account faster. Include as much detail as possible in your request.
When you’ve completed the form, click Submit to send your request to our Otter Support team.

I can't log in to my Otter account You can still reach out to us directly if you can't sign in to your Otter account

If you can’t sign in to your Otter account and have already tried resetting your password, contact our Otter Support team by clicking the link below. Include as much detail as possible about the issue, and use an email address you can access so we can respond. In the form, enter the email address associated with the Otter account you’re unable to access. This helps us quickly locate your account and resolve your request more efficiently.

Submit a request

Note: If the account email you provide does not match the Otter account you’re requesting help with, it may take longer for us to locate your account and prioritize your support request.

How can I resolve my issue without contacting Otter Support? Check out our Help Center and try out Otter AI Chat to resolve your issue

Before contacting the Otter Support team, we recommend searching the Help Center for answers. Our Help Center includes step-by-step guides, troubleshooting articles, FAQs, and best practices for many common questions and issues.

You can also use our Otter AI Chat within the Otter app to ask questions. It can help you quickly find information or point you to the appropriate Help Center article. Learn more about AI Chat.

Note: AI Chat is designed to provide quick answers based on our documentation, but it may occasionally misunderstand a question or provide inaccurate information. For the most accurate and up-to-date guidance, refer to the linked Help Center articles or contact our Otter Support team.

Request prioritization Ticket requests are prioritized based on account

Support is prioritized for Business and Enterprise plans. For more information, refer to our Pricing page. If you’re interested in the Enterprise plan, please contact our Sales team by submitting the Sales form.

FAQs

Does Otter offer phone support?

No. Otter does not currently offer phone support at this time. To contact Otter Support, submit a support request through the Help Center. Our Support team will respond by email to help troubleshoot your issue or answer your questions.

Can I solve my issue without contacting support?

Before contacting our Otter Support team, we recommend searching our Help Center. Many common questions can be resolved without submitting a support request. Here are some of our most popular articles:

If you’re a member of an Otter Business or Enterprise workspace

If you’re a workspace member and not an administrator, your workspace admin may be able to help resolve your issue without contacting Otter Support. Common requests include:

Note: For Enterprise workspaces, we recommend contacting your Otter account manager.

How long does it take to receive a response from Otter Support?

Response times vary based on your Otter plan, the type of request, and current support volume. Support requests are prioritized according to your plan. Refer to our Pricing page for more information about support levels.

How can I check the status of my support request?

After submitting a support request, you’ll receive a confirmation email. You can reply directly to that email to provide additional information or continue communicating with our Otter Support team.

I submitted a support request, but haven’t received a reply.

Check your spam or junk folder for emails from Otter Support, and add support@otter.ai to your contacts or safe sender list.

If you still haven’t received a confirmation email, verify that you submitted your request using a valid email address and that you’re able to receive emails at that address. Submit another request below if needed.

Submit a request

Can I rely on the Help Center chatbot’s answers?

We have both the Otter AI chat in the product and the Help Center chatbot on our help center site to answer questions. They are both designed to provide quick answers based on our documentation, but they may occasionally misunderstand a question or provide inaccurate information.

For the most accurate and up-to-date guidance, refer to the linked Help Center articles or contact our Otter Support team.

We continuously improve the chatbot using updated Help Center content.

Does Otter have a Help Center for Enterprise features and administrators?

Yes. Otter provides a dedicated Enterprise Help Center with guides for administrators, IT teams, and workspace owners. You’ll find documentation on Enterprise features such as SAML Single Sign-On (SSO), Directory Sync (SCIM), security and compliance settings, workspace management, Otter Notetaker administration, integrations, and other Enterprise-only capabilities.

Visit the Enterprise Help Center to browse all Enterprise guides and documentation.